Deutsche Bank photoTAN Reviews

Deutsche Bank photoTAN Reviews

Published by on 2024-01-29

🏷️ About: The photoTAN app by Deutsche Bank is a secure and easy-to-use app that allows users to authorize important transactions in online and mobile banking. The app generates a transaction number (TAN) that can be used to authorize transactions after scanning a colored graphic displayed in the online banking. The app also offers push approval functionality for logging in and approving online card payments.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
57.0%

😎👌🔥 Positive experience
27.6%

🙄💅🫥 Neutral
15.5%

~ from Justuseapp.com NLP analysis of 561 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- No problems or issues after updating to new iOS

- Worked exactly as intended



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

This app is horrible

2022-05-22

This is horrible. DeutscheBankphotoTAN is useless. You need to wait for a letter to come then scan then go back to your online desktop computer scan something else then add a code then pray that it work.
And after all of that it doesn’t work.

Adding more! After some update now it ask a pin every 4 seconds and it’s not possible to make any transfers. This has to be the worst app in german history.

App vergisst Aktivierung

2022-06-23

Die App hat jetzt schon zum zweiten Mal die Aktivierung "vergessen" und fordert zur Neuaktivierung auf ... Super frustrierend!!!

Does not work

2022-07-24

And basically that means I can’t use my Deutsche bank app anymore. Thievish disgraceful to launch a psd2 compliant but super complicated mechanism, where Face ID and a simple sms code would have been sufficient for 2 for sca. This is so bad i wonder which drugs they take at deutsche bank .. seriously

Really terrible

2022-08-25

Tons of crashing, i can no longer make basic transfers with my bank app because photo tan can’t open without crashing. Seems like the bug fixes have added more bugs than there were before

Crashes on launch

2022-09-26

It crashes as soon as you launch it on iOS 13. I can no longer make transfers or sign in on new devices because of this. DeutscheBankphotoTAN has always been very behind, e.g. not supporting iPhone X for two years and using low-resolution graphics in 2019.

whoever created this app is an idiot

2022-10-27

If I can give it 0 star I would. Horrible app, I can’t access my online banking anymore. I’m agreeing with what everyone said here, disgraceful for Deutsche Bank to charge so much and delivers so little. I will be closing my account and bringing my money to another bank.

Crashes

2022-11-28

App crashes and I can’t use my bank account to purchase anything. I have to wait for a letter in the mail and activate again. Deutsche bank does not offer support. Closing my account. Avoid Deutsche bank .

Useless because it crashes - now what???

2022-12-29

DeutscheBankphotoTAN used to work. Now it crashes constantly. Can’t even sign into bank account since the PSD2 did away with paper codes. Now what??!!!

Only crashes all the sudden

2023-01-30

I’m trying to log in and I can’t :( each time it opens it crushes and quits.

Crashes on launch!

2023-03-03

Crashes on launch, iPhone 7 (iOS 12.4.1). Can’t login to online banking without them charging me 9 cents to send me an SMS. You had one job!

DB Photo Tan

2023-04-01

Not worth the download. Unfortunately there is no other way to do transactions if no Bank in near. Doomed if not working and software is crashing.

App doesn't work and crashes

2023-05-03

App isn't functioning on iPhone 6/iOS 8. Very frustrating.

Crasht jedes Mal

2023-06-03

Unglaublich - um sein online Konto zu benutzen muss man die photoTAN aktivieren mit dieser photoTAN App. ABER die photoTAN App öffnet erst gar nicht sondern crasht sofort. Wie also soll man denn bitte an sein Konto kommen ????

Nonfunctioning app. Fire the developers

2023-07-05

DeutscheBankphotoTAN doesn’t work. You activate something, then it appears on your online banking, but when you go back to DeutscheBankphotoTAN , it acts like you never activated the device.

The poor developers who made DeutscheBankphotoTAN that cost millions of dollars, weren’t even intelligent enough to make this screen size fit modern phones larger than 5 inches.

Considering we have to pay a monthly fee to Deutsche Bank, to produce apps, that other banks just give to you for free, and then their app is worse than the other apps, is an embarrassment and Deutsche Bank should be ashamed.

Edit: DeutscheBankphotoTAN literally sends the TAN code to DB App and the DB App tells me its expired and locked me out of my account.

Now i have to retrieve some special phone code to get this photo tan working again, but i found a a faster solution; leave Deutsche Bank.

Crashes all the time

2023-08-05

I’m really sick that application without which I can not do anything online just crashes all the time and nothing helps.

Works for me

2023-09-06

I had a crash problem. But since updated to new iOS it's working fine

Not working

2023-10-08

The code to activate the tan is just not working. I can’t even log into my online banking anymore. Anybody wonders why DB is going down hill?

Permanent crash!

2023-11-08

Crashed permanently. I was restarted device - nothing changed. Just crash.

All Good - No Issues

2023-12-10

No problems. No Issues.
Worked exactly as intended for me.

Regina Casper
2021-02-15

PhotoTAN does not scan the activation code, it gives me an error message each time. Please assist, thank you, RC

Kuheli Dutta
2021-01-28

Hi, I am trying to activate my device but in the middle of the procedure, the app doesn't recognize the code send by letter anymore. What can I do now?



Is Deutsche Bank photoTAN Safe? 🤗🙏


Yes. Deutsche Bank photoTAN is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 561 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Deutsche Bank photoTAN Is 32.6/100.


Is Deutsche Bank photoTAN Legit? 💯


Yes. Deutsche Bank photoTAN is legit, but not 100% legit to us. This conclusion was arrived at by running over 561 Deutsche Bank photoTAN User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Deutsche Bank photoTAN Is 50.9/100..


Is Deutsche Bank photoTAN not working? 🚨


Deutsche Bank photoTAN works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Deutsche Bank photoTAN? Post a Review




Features

- Secure authorization of transactions in online and mobile banking

- Generates a TAN after scanning a colored graphic displayed in the online banking

- Requires an activation letter to use the photoTAN procedure

- Can be used with Deutsche Bank Mobile for easy money transfers

- Offers push approval functionality for logging in and approving online card payments

- PIN protection for added security

- Supports Touch ID/Face ID for fast and smooth login

- Transactions performed with the photoTAN app are secured with the security guarantee of Deutsche Bank.

  Customer Service/Support