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⚠️ Most reported problems ⚠️

Something else
48.0%

Login
20.0%

Not working
20.0%

Account
4.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Green Dot Problems 😠👌🔥

- Difficult to get a hold of customer service

- Someone got my card information and charged over $100

- Have to call dispute department twice this year

- Have to wait 7 business days for a new card

- Poor customer service

- Inadequate security protection

  12 Reported Issues: 😵🆘🛟🚨📢

Debra Marshall
2023-08-29

Can’t get access to my money!’n been waiting 2 weeks for a replacement card., can’t get through to customer service or Chat.. or an email.. very upset.. I’m moving and can’t pay my movers! WTH is going on?!!

Denise
2023-06-30

won't let me in through the green dot app and says I have to log into GreenDot.com in order to see my account even though Im already logged in though the website.

Denise
2023-06-30

won't let me in through the green dot app and says I have to log into GreenDot.com in order to see my account even though Im already logged in though the website.

Ruth. Jackson
2023-04-23

Activate

Erika Parson
2023-04-09

I can not access my high yield savings. i cant save OR unsave my money.

Ellen Howard
2022-12-07

Cannot login. Need to speak to live representative please

Tyrease Brown
2022-10-05

Money Pak card is not working!

Kim Heath
2022-06-15

Cant login to app, says to login to website instead. But im having a problem there too.

Kurt Williams
2022-06-14

Every time I put my password in it crashes it won't log into my account

Pattie Phipps
2022-06-14

As of today, 6-14-2022 my app closes every time I try to open it.

Puamakamae Hernandez
2022-06-10

Every time I log into my account, it won't let me in and says I have to log into GreenDot.com in order to see my account.

Ramón Valladolid
2022-06-05

App doesn’t stay on iPhone screen, it doesn’t allow me to see my transactions.

Showing 1-12 of 12

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About this app

Claim the cash back every 12 months of use and your account being in good standing. ⁶ Interest is paid annually on the average daily balance savings of the prior 365 days, up to a maximum average daily balance of $10,000 and if the account is in good standing.  See Account Agreement at this app. com for terms and conditions. ⁷ See app for free ATM locations. 4 free withdrawals per calendar month, $3. 00 per withdrawal thereafter. $3 for out-of-network withdrawals and $. 50 for balance inquiries, plus whatever the ATM owner may charge. Limits apply.  • Save up money in the Green Dot High-Yield Savings Account and earn 2% annual interest (APY) on money in savings – 20X higher than the national average, up to a $10,000 balance!  Activated, personalized card required to access some features. ¹ Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply.  As such, the availability or timing of early direct deposit may vary from pay period to pay period. ² Active personalized card required. Limits apply. ⁴ Opt-in required.  Fees on your primary deposit account may reduce earnings on your savings account. 2. 00% Annual Percentage Yield (APY) as of May 2022.  Log into your account and refer to your Account Agreement to check feature availability. ⁵ Cash back is earned on qualifying online and mobile purchases.  Account must be in good standing and chip-enabled debit card activated to opt-in.  Activation requires online access, mobile number and identity verification (including SSN) to open an account and access all features.  Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee.  A $15 fee may apply to each eligible purchase transaction that brings your account negative.  Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage.  Easily manage any Green Dot Bank account at any time. Not a gift card.  Initial and ongoing eligible direct deposits are required for overdraft coverage.  APY may change before or after you open an account.  Additional criteria may apply which can affect your eligibility and your overdraft coverage.