Jamba Reviews

I like the idea and look and feel of Jamba , but I have experienced similar issues that others have stated. Here are the three things that happened to me within the first two weeks of using Jamba .
1. Order messed up because special instructions do not relay to this app Juice team. I have tried three times at two different locations and not once had the special instructions been followed and they insist it isn’t showing up on their end.
2. Still have to wait for my order. There is no alternative pickup line for online orders so I still had to wait in line. One time also my order had not been started.
3. No way to cancel the order. I accidentally sent an order to the wrong location and immediate called the location. They said they would go ahead and cancel the order and hasn’t started on it. Two weeks later still no refund even after following up with them. They say they have no way to actually refund the money but we’re happy to cancel the order. Kudos for them.
I would like to hear back to see if any of these issues are being resolved.

I went to this app Juice not knowing they don’t accept apple pay. So I left hopeless until i saw that they were advertising their app on a poster. So i downloaded Jamba to order my drinks and pick up it right then and there! But from the starts there were product pain points that I could not successfully place my order. First, I wanted to sign up and filled out all the text fields, but the submission would not go through and kept getting this message saying it failed. I tried twice and decided not to sign up and just order as a guest. I tried to search for the location of the this app Juice I was at but for some reason it I wasn’t able to select it and it was also labeled as ‘closed’… which was confusing bc I was right in front of the store and it was clearly operating. Anyways, I closed Jamba and reopened it to try the whole process again, but nothing i wanted to accomplish got through. I ended up going to Rite Aide and bought some Naked Juice instead. The design was clean and pleasing, but nothing was functional on my end…

i wish that since you use doordash to complete deliveries that i could connect my doordash app/account, that way maybe i could have my settings appropriate so the dasher can understand what i expect to happen.
i dont think they have any idea when dashing that i made my order through other means, if i had my settings i could accurately set the pin on the map for where my apartment is (and not be called about it) and i could also let them know to leave the delivery at the door and not wait (settings most delivery apps have). I shouldn't have to write this all in the notes every time, plus (i know from being a dasher) that the directions wont tell you your end destination right away and it blocks you from seeing notes until youre stopped, so if the apt number is in notes you're kinda screwed.

As the title says, terrible. I’ve only managed to use Jamba once months ago. It never works correctly. For over a month now it has been only allowing me to order the S (small) size of any drink, no other choices available. And any of the features drink, when you click the item to +add so you can choose your size it says product not found. Also the majority of their food items do t match up with what is actually available in-store.

Each time I want this app Juice, once a week or so, I check Jamba just to see as it would be easier, but no, nothing is fixed, it only gets worse. A month ago it only allowed medium and small drinks, still no large, and now it’s only small. And less items show as available. Zero features items allow you to order them.

I’ve tried reinstalling and relogging in and it doesn’t fix anything….

I use Jamba daily, every day practically. It is laden with bugs, problems getting the order at the store (Today they did not have my order and they have no idea why it didn’t arrive this is happened before)
Also recently the food was removed off my app and I could not order it in the store did not know why so I stopped ordering the food in advance which I had become a custom to getting. Also the constant upsell every single time I order you have to pop that screen up right as I’m trying to go onto the next screen and you’re trying to sell me a waffle or a water yeah no thanks that’s really annoying can you please stop that. Basically a glitchy app that allows you to order in advance in your order may or may not be ready at the store when you get there. My suggestion is they scrap Jamba and build it again from the bottom up it’s that bad.

I ordered through Jamba for delivery to my apartment, and it didn’t say anywhere while submitting my order or in the confirmation email that it would be delivered through a third-party delivery service. An hour after I placed my order, I hadn’t received any further email or text updates (besides the initial confirmation email from this app) so I decided to call the store and ask if my order was on the way yet. The employees said it had been picked up by someone through grubhub or doordash (they weren’t sure) along with other orders, and that it was out of their control that I didn’t get my order. They also said they couldn’t refund me and that I would have to contact support for grubhub or doordash, even though I was not contacted by either of these at any point through text, email, or call. Don’t use Jamba if you want a smoothie delivered.

When I got Jamba and created my account, Jamba was working just fine. It was very easy to make online orders. But suddenly, it just wouldn’t load beyond the main screen. My rewards wouldn’t load and I couldn’t start an online order. I checked and there were no problems with my internet connection in general. Please fix!

UPDATE: It’s working perfectly now. Thank you for listening!

I have had nothing but issues with Jamba recently. It let me place an order and when I went to pick it up a few minutes later the store was closed.
I’ve placed multiple orders that have disappeared once I arrive. I’m not getting points for my purchases because I’m having to do in store orders.
My daughter just placed an order and I came to pick it up and there’s no record of the order. She asked me if I could order it for her because she tried to reorder it and couldn’t. I tried and I wasn’t allowed to order it either. Now I had to order it verbally and wait which I don’t have time for. I’m still here at this app Juice and have been able to do all of this while waiting. This is ridiculous and I don’t get banana points for ANY of the orders I have to reorder. Ridiculous 🤬

1. You add an item to basket, a pop-up at the top of Jamba comes up and tells you one item added to basket. Brilliant - except it covers the back arrow you need to press to add another item. Do you NOT want me to order more than one item?

2. Thirsty Thursday. In store you order a medium smoothie on Thursday you get a large. Online you order a medium, by god you get a medium. You complain, they say well you ordered a medium. Can you give us a thirsty Thursday button... something? Otherwise you are punishing users for using app.... stop it.

3. These days you order, you drive to store, they don’t have your order. They then push a button on their terminal and stare “we just got your order so it will be a while”. Why am I using Jamba again?

I have loved this app Juice for a long time which is what makes this disappointing.
Jamba is overly complicated which I could live with, but what bothers me the most is that it is so difficult to choose the pick up time and it defaults to a tip. Why is the default a 15% tip??!!! Who tips 15% for someone doing their job? These aren’t waiters who are comí by your table every 15 minutes or delivery drivers driving 20 minutes to the restaurant to get your food and then 20 minutes to your house.
But the absolute worst thing about Jamba: they never start making my mobile order until I’m in the restaurant!!!’ What’s the point of the mobile order??!!!! Even if I order 15 minutes in advance, they still will not have even started on my order.

I like my drinks double blended, but this option is not provided on Jamba . When I have tried calling any of the stores, no one ever answers, so following up happens when I get there and have to ask them to do it then. I also dislike giving a tip before I receive my order. I tip based on the service received, but Jamba requires me to add the tip before I get my order. Please consider updating Jamba to allow for tipping after receiving the order. So far, using Jamba doesn’t make ordering any quicker or easier. I currently wouldn’t recommend Jamba as is, and will likely delete if the changes aren’t made. It just doesn’t work for me in its current condition.

First off Jamba design is terrible. All the other reviews about Jamba working erratically are correct. In my case I wasn’t even able to place an order because it refused to add not one or two but three of my cards. You can only add a card at time of order which is another design flaw. I happen to be close to my local store when trying to order and decided to go to store for help. The person at the store knew nothing about Jamba or how it works and was rude about it as well. Not only would I not recommend using Jamba but I will never buy from this app again. Not that this app even reads these or cares .. but for the record I normally visit this app multiple times a week, not anymore.

Ordering is easy enough if you just want a standard smoothie or other item. If you want any special handling or alterations the folks at the stores won’t see them and this your order will be incorrect. If you accidentally place an item in your basket and try to delete it, yeah no. That’s not going to happen. You will have to try a hundred times to delete the item and will eventually just need to hope your friend wants that smoothie because it won’t budget from your basket. Jamba makes it easy for them t take your money but difficult for you to recoup it if there is a mistake.

The last APP update is horrible. Having to choose a pickup time that can be 10 to 19 minutes later is ridiculous, especially if you’re sitting out in the parking lot, store isn’t busy, you go in and they don’t even have Jamba order you placed yet. This has happened to me and several other people in the store all just standing around. What’s the point of ordering ahead if it’s quicker to just go in and order? I use Jamba for efficiency and to not have to exchange cash or use the credit card machine keeping contact down to a zero on that end is crucial right now. PLEASE fix this, get rid the “pick a time” option and let the order go through immediately when paid for.

Jamba fails constantly. I end up ordering in person most of the time because Jamba is almost useless. Sometimes it's missing smoothies from your basic menu, though I can order them in the store. Sometimes it says the location doesn't accept online orders, even though when I go there is a designated area that says "Mobile & Online Order Pickup." Sometimes it says the location is cash-only, which is both a lie and defeats the entire purpose of a mobile order. Sometimes it can't log in and then says the account doesn't exist on a password reset. Get your act together, this app Juice. No reason Jamba should have this much trouble.

I love love love this app Juice and have been a customer for years. I am not pleased with the new app at all. I have not received any rewards since it’s started. Every time I go in store, Jamba doesn’t load. When they enter my phone number, I’m not receiving the rewards. I’ve tried to order with it and can never get it to work. Not sure why they changed the process of us just entering our phone number at the register bcuz that seemed to work just perfect.

Jamba ask if it can monitor my location but then when I order placed the order it keeps the previous location so it doesn’t check to see which this app is the nearest it just automatically populates the last location that I placed an order and I’ve made a lot of errors that way when I’m because I work in Boynton Beach I usually order at the Delray location but then I live in Wilton Manor so I used my order at the Federal Highway location so I would have to call customer service ask for a refund and then pay for the proper location to make my order it’s just a waste of time and a waste of money I wish Jamba actually generated to the nearest location

Not sure why this app took the time and spent the money to place online order. In 3 attempts (by 2 different people) to use it resulted in the same situation:
- the store is unaware of the order until we show up and point it out to the staff
- we wait in the store for the order to be ready as if we had ordered directly when arriving.
I just don't see the benefit of using Jamba but maybe I'm.missing something.

Despite the hype, the latest app update still didn’t solve the problem of accepting coupons within Jamba . I tried different combinations - while many of them did meet the Terms & Conditions and within the allowance, Jamba kept on saying “Check Reward Requirements.” I even contacted them to resolve the issue and a new coupon was issued. Still, that didn’t even work and the “Check Reward Requirements” remained in effect in spite of my best efforts.

After updating Jamba , I placed a smoothie order for pickup.

When I came home and checked my order confirmation email, I noticed there was a 15% tip added for the “driver”.

Since I placed a pickup order, I was the driver. I have since changed the setting to no tip since I always drive to pickup my smoothie, but this was a shady update by the folks at this app Juice.

The most recent update solved a lot of issues! Last order worked perfectly!

App is ok as long as you are getting regular menu smoothies with no changes. Please fix the Belgian waffle to have option to select warmed within Jamba . Every time I go in the store they tell me I selected not warmed and I explain Jamba doesn’t let you choose. I tried putting it in the special instructions but the employees don’t see them. Thank you.

I downloaded Jamba expecting something decent, and at first it was. I got my points and it was great. I log back into my app to see if there was a deal. And all of my bananas points were gone. I was only 10 more away till I got the $3 off. So I’m honestly a little bummed, and will probably give my business to another company with a better reward system. Because that’s what makes going the worth it me. I don’t enjoy spending $6 on a single smoothie, but if you have a good reward program it makes it a little more worth while. Please fix your app.

Jamba is the worst! It doesn’t load, pre-ordering doesn’t work, won’t load in the store and to add to that this app Juice cannot look your account up by your phone number in stores. It’s 2019, there is zero excuse for an app that performs this terribly. Trying to use Jamba has made me skip even going to this app Juice. It’s disrespectful how little they value their customers by creating this trash app and then adding additional hurdles to earning rewards. Skip this mess and visit your local juicery. You’ll save money, frustration and Fuller calories.

I love this app probably more than the average person, so when I heard that there was an app, I was pumped. Unfortunately the rewards portion only works if I order through Jamba (rather than the store). And even that doesn’t always work. It may sound overdramatic, but I’m now much less likely to visit this app. I used to go there enough that the rewards made a big difference. Don’t pretend like you have a rewards program if it doesn’t actually work.

Was hoping this would be as convenient as the Starbucks app. It almost is, but it never saves your CC and it doesn’t take Apple Pay, so I have to enter the CC number each time. Makes it annoying and slow. In addition, often the workers don’t notice your customizations and give you less than what you paid for. Jamba is almost a success but there are just business structure reasons why Jamba is almost a fail.

the whole point of an order ahead app is to not wait in line in store. but, in their great wisdom, these developers have made it so you can order, come to the store, watch people order through the line ahead of you (almost ten minutes after you order), and they STILL get their drinks before you. useful.
also, you won’t actually be able use the $3 off you get for signing up. it’s a nice idea though.
finally, the “banana points” you supposedly earn with each order don’t ever get credited to you. not a day after you order, not a week after.

Jamba is a scam. sincerely disappointed in this app juice. the idea is great in theory but maybe you should make sure ANY of the features work before releasing to the public.

don’t waste your time with Jamba.

JJ’s App is fine, it’s system for getting your purchase food to you is terrible. If you order on Starbuck’s App within 5-7 minutes of pickup, your purchase is virtually always ready. I typically order from JJ ten minutes in advance, and when I arrive, my purchase is never even started! Never! Often, the staff don’t even know my order has been placed. For $8 or more for a smoothie, I expect better service and am considering deleting Jamba and stopping my purchases.

Jamba is incredibly slow and doesn’t work correctly. When I give them my number and they print out a recipe of my rewards it says I have 48 points. But according to Jamba I only have 8 points. My rewards will literally disappear before the expiration date before I can even use them. 1/2 the time when I do attempt to use them the cashier claims that it won’t work/scan.

this app needs to do some serious TLC on Jamba development.

Two issues:

1. User profile on the website/app does not allow me to enter credit card information and it can only be done when you make an order for the first time; it then retains it in your history of payment methods.

2. Much like #1 the website/app does not allow me to enter gift cards that I have.

Enjoying the new, easy experience and fresh look.