Contact JCPenney Support

by Andrealynn13

I placed an online order for SAME DAY pick up at 7pm on 12/9. Now of course I didn’t t expect it to be ready that evening with it being a couple of hours til closing time. Now after getting out of work at 2pm on 12/10 and driving the hour home I figured it would be ready. I got to the mall and it still showed in process. I needed the suit for a Christmas concert that night for my son. Well, even at customer service they said we don’t know when it’ll be ready you can just shop for it in store. So I did and then on my way out I thought, wait a second my card will be charged another $50 when this processes I better go cancel. Well jokes on me they can’t cancel and online order that is in process OR remove your payment information.

So not only did they have 8 hours to prep a SAME DAY order, and drop the ball, they also could not cancel or guarantee I would t have to them go through the hassle of waiting on a debit card refund! Fuming and will NOT be mg Penney’s anytime soon and have made it a point to tell as many people as possible about the poor service! Walmart and Target ALWAYS have same day online orders ready in 2 hours FLAT! They have more volume than JCPenney and they seem to know what they’re doing!

by Jdlagasse

I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!

by Iamlangloy

This app is terrible! It went from mediocre to completely unusable. Like 95% of the functions stopped working this morning but before that, it was incredibly slow to respond even with excellent WiFi connection. The account icon is just that, an icon, because every time I tap it nothing happens. Making purchases through the app is such a slow process and such a headache to deal with that for about the last three months I’ve really only used the app to look through the inventory at my local store before I went shopping. Nine times out of ten the items that were supposed to be in stock weren’t in stock!! Finally this morning virtually all functionality ceased. I had several items saved in my shopping cart for a few days that were supposedly in stock at my store and I go to look at it and it says my cart is empty, and when I try to search for anything it says no results found, every time!! I was actually going to try to purchase the stuff in my cart because it’s raining cats and dogs today and I don’t want to go out and what do you know? The app finally kicked the bucket. There was an update just one week ago and this is the result?? PLEASE FIX!!!