Carnival HUB app not working? crashes or has problems?

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27 User reports:
App has problems
 User reports 27

⚠️ Most reported problems ⚠️
Something else
43.8%

Not working
20.8%

Login
12.5%

Connection
10.4%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
G
Gary:

[Solved] Cannot upload picture on the hub avatar

View
solution
T
Tills:

[Solved] cant load Hub on my Apple tablet

View
solution
L
Linda Helfmann:

I get a message your app will download soon, but it doesn't

View
solution
M
Maxee:

Keeps crashing

View
solution
C
Carra Krebs:

Keeps crashing

View
solution

📋 21 Reported Issues:

C
CARRIE KLEIDON 2025-02-09

Hub app stops working, or not working with Android 10

M
Maxee 2025-01-27

Keeps stopping

B
Barbara Mckee 2023-07-23

I can get on but manage cruise dosen't appear

A
Alicia 2023-05-29

App is not working

⚠️ Troubleshoot | Report Issue ⚠️
D
Dawn McCready 2023-04-22

I just set up the app yesterday, so last night and today, I cannot log in to finish online check in. When I try to reset the password no link comes to my email.

I
Isobel McGrogan 2023-02-27

On my android phone the hub is showing the wrong countdown. I’ve uninstalled and reinstalled. I’ve checked date an time on my phone, which is correct. I’m stumped. My iPad does show the correct countdown though. Please help. Isobel

A
April 2023-01-27

Have been on the Celebration all week and paid for the chat feature x2 day 1 so my husband and I could communicate. We both have IPhones. His chat works, mine doesn’t. I get a perpetual error message I have been to guest services about 3 times. Time for a refund. :(

G
George Woerner 2023-01-25

Got off Legend Sunday. When I go on the app the Legend page still appears. I want the countdown to my August cruise to appear.

R
Robyn 2022-12-24

We paid for the chat feature ($5x3) and the chat feature will not load. Charges have come through on our credit card about 7 hours ago. But the feature will not activate.

⚠️ Troubleshoot | Report Issue ⚠️
V
Vicki Lynn Coss 2022-10-15

The app does not work. It doesn't show a countdown nor my new cruise info for October 29, 2022. It keeps sending me to the website.

M
Marie Menard 2022-08-22

Just got off The Carnival Vista.. Logged off now trying to log back in to check my planner for next cruise in April 2023 but will not let me..

D
Donna 2022-08-19

My phone will NOT download the HUB app. There was an issue with old app so I uninstalled it. Now it will not install on my phone.

D
Donna 2022-08-19

My phone will NOT download the HUB app. There was an issue with old app so I removed it. Now it will not download on my phone.

J
Jennifer Adams 2022-08-17

ITS STUCK ON OUR LAST CRUISE. I HAVE LOGGED OUT UN AND RE INSTALLED. STILL WILL NOT SHOW NEXT CRUISE. ANY IDEAS WHAT TO DO.

⚠️ Troubleshoot | Report Issue ⚠️
C
Crystal 2022-08-16

Says not connected to chat. Paid for it on 3 devices and cannot communicate with them.

M
Miss 2022-08-10

Unable to load app onto android phone.

C
CARRIE REPP 2022-08-06

The carnival hub app won't forget my last cruise and move on to the countdown for my next cruise.

D
David 2022-08-01

I can't connect to the Hub. I get a message to connect to carnival wifi first, even though I am already connected and in wifi mode

M
Maureen Ann Nisi 2022-07-04

I am trying to enter my booking number which is B6J5H2. The capital J does not work ... it stays as lower case.

⚠️ Troubleshoot | Report Issue ⚠️
R
Rebecca Rumfelt 2022-06-25

Paid for chat. It will not activate even though I got the “chat activated” message. On board now.

T
Tracey Graham 2022-04-13

I cannot download the app and yet it has been working on my phone for days. Customer service took it off and now I can’t reload it on my phone.

Showing 1-21 of 21 reported issues:

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Common Carnival HUB Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Carnival HUB iPhone Issues and Solutions

  2. Carnival HUB Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: app@carnival.com

Website: 🌍 Visit Carnival HUB Website

Privacy Policy: https://www.carnival.com/about-carnival/legal-notice/privacy-notice.aspx?webview=true

Developer: Carnival Corporation




‼️ Outages Happening Right Now

  • Apr 18, 2025, 11:15 PM

    a user from San Pedro Sula, Honduras reported problems with Carnival HUB : Not working

  • Apr 06, 2025, 05:56 AM

    a user from Round Rock, United States reported problems with Carnival HUB : Not working

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