Carnival HUB Status
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69 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] Food and drink portion of app will not respond.
[Solved] Cannot upload picture on the hub avatar
[Solved] cant load Hub on my Apple tablet
Logged out
Can’t log into my carnival hub app
Son's android app won't let us progress past the 1st screen. Log in and create button don't do anything
Login loop
cannot open carnival app on my android phone
Hub takes me to carnival website
Can not get logged in. Fill out all fields and nothing.
📋 24 Reported Issues:
Hub app stops working, or not working with Android 10
I get a message your app will download soon, but it doesn't
Keeps stopping
Keeps crashing
Keeps crashing
I can get on but manage cruise dosen't appear
App is not working
I just set up the app yesterday, so last night and today, I cannot log in to finish online check in. When I try to reset the password no link comes to my email.
On my android phone the hub is showing the wrong countdown. I’ve uninstalled and reinstalled. I’ve checked date an time on my phone, which is correct. I’m stumped. My iPad does show the correct countdown though. Please help. Isobel
Have been on the Celebration all week and paid for the chat feature x2 day 1 so my husband and I could communicate. We both have IPhones. His chat works, mine doesn’t. I get a perpetual error message I have been to guest services about 3 times. Time for a refund. :(
Got off Legend Sunday. When I go on the app the Legend page still appears. I want the countdown to my August cruise to appear.
We paid for the chat feature ($5x3) and the chat feature will not load. Charges have come through on our credit card about 7 hours ago. But the feature will not activate.
The app does not work. It doesn't show a countdown nor my new cruise info for October 29, 2022. It keeps sending me to the website.
Just got off The Carnival Vista.. Logged off now trying to log back in to check my planner for next cruise in April 2023 but will not let me..
My phone will NOT download the HUB app. There was an issue with old app so I uninstalled it. Now it will not install on my phone.
My phone will NOT download the HUB app. There was an issue with old app so I removed it. Now it will not download on my phone.
ITS STUCK ON OUR LAST CRUISE. I HAVE LOGGED OUT UN AND RE INSTALLED. STILL WILL NOT SHOW NEXT CRUISE. ANY IDEAS WHAT TO DO.
Says not connected to chat. Paid for it on 3 devices and cannot communicate with them.
Unable to load app onto android phone.
The carnival hub app won't forget my last cruise and move on to the countdown for my next cruise.
I can't connect to the Hub. I get a message to connect to carnival wifi first, even though I am already connected and in wifi mode
I am trying to enter my booking number which is B6J5H2. The capital J does not work ... it stays as lower case.
Paid for chat. It will not activate even though I got the “chat activated” message. On board now.
I cannot download the app and yet it has been working on my phone for days. Customer service took it off and now I can’t reload it on my phone.
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Common Carnival HUB Problems & Solutions. Troubleshooting Guide
Contact Support
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E-Mail: [email protected]
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Developer: Carnival Corporation
‼️ Outages Happening Right Now
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May 09, 2026, 04:21 AMa Mac user from Lexington, United States reported problems with Carnival HUB : Connection
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May 04, 2026, 08:23 PM
a iOS user from Atlanta, United States reported problems with Carnival HUB : Not working
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Apr 21, 2026, 11:52 PM
a user from Glen Allen, United States reported problems with Carnival HUB : Login
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Apr 20, 2026, 07:33 PM
a Windows user from Glen Allen, United States reported problems with Carnival HUB : Login
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Apr 20, 2026, 07:06 PM
a Windows user from Glen Allen, United States reported problems with Carnival HUB : Connection
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Apr 10, 2026, 07:40 AM
a AndroidOS user from Casa Grande, United States reported problems with Carnival HUB : Not working
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Mar 30, 2026, 11:24 PM
a iOS user from Seattle, United States reported problems with Carnival HUB : Login
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Mar 02, 2026, 10:58 PM
a AndroidOS user from Dallas, United States reported problems with Carnival HUB : Login
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Feb 25, 2026, 12:26 AM
a AndroidOS user from Austin, United States reported problems with Carnival HUB : Account
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Feb 20, 2026, 06:59 PM
a AndroidOS user from Seguin, United States reported problems with Carnival HUB : Login
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