Carnival HUB Status
Are you having issues? Select the issue you are having below and provide feedback to Carnival HUB.
Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] Cannot upload picture on the hub avatar
[Solved] cant load Hub on my Apple tablet
Hub takes me to carnival website
Can not get logged in. Fill out all fields and nothing.
I get a message your app will download soon, but it doesn't
Keeps crashing
Keeps crashing
📋 21 Reported Issues:
Hub app stops working, or not working with Android 10
Keeps stopping
I can get on but manage cruise dosen't appear
App is not working
I just set up the app yesterday, so last night and today, I cannot log in to finish online check in. When I try to reset the password no link comes to my email.
On my android phone the hub is showing the wrong countdown. I’ve uninstalled and reinstalled. I’ve checked date an time on my phone, which is correct. I’m stumped. My iPad does show the correct countdown though. Please help. Isobel
Have been on the Celebration all week and paid for the chat feature x2 day 1 so my husband and I could communicate. We both have IPhones. His chat works, mine doesn’t. I get a perpetual error message I have been to guest services about 3 times. Time for a refund. :(
Got off Legend Sunday. When I go on the app the Legend page still appears. I want the countdown to my August cruise to appear.
We paid for the chat feature ($5x3) and the chat feature will not load. Charges have come through on our credit card about 7 hours ago. But the feature will not activate.
The app does not work. It doesn't show a countdown nor my new cruise info for October 29, 2022. It keeps sending me to the website.
Just got off The Carnival Vista.. Logged off now trying to log back in to check my planner for next cruise in April 2023 but will not let me..
My phone will NOT download the HUB app. There was an issue with old app so I uninstalled it. Now it will not install on my phone.
My phone will NOT download the HUB app. There was an issue with old app so I removed it. Now it will not download on my phone.
ITS STUCK ON OUR LAST CRUISE. I HAVE LOGGED OUT UN AND RE INSTALLED. STILL WILL NOT SHOW NEXT CRUISE. ANY IDEAS WHAT TO DO.
Says not connected to chat. Paid for it on 3 devices and cannot communicate with them.
Unable to load app onto android phone.
The carnival hub app won't forget my last cruise and move on to the countdown for my next cruise.
I can't connect to the Hub. I get a message to connect to carnival wifi first, even though I am already connected and in wifi mode
I am trying to enter my booking number which is B6J5H2. The capital J does not work ... it stays as lower case.
Paid for chat. It will not activate even though I got the “chat activated” message. On board now.
I cannot download the app and yet it has been working on my phone for days. Customer service took it off and now I can’t reload it on my phone.
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Common Carnival HUB Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: app@carnival.com
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Developer: Carnival Corporation
‼️ Outages Happening Right Now
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Jun 01, 2025, 12:17 AMa user from Terra Bella, United States reported problems with Carnival HUB : Login
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May 31, 2025, 06:53 AM
a user from Sydney, Australia reported problems with Carnival HUB : Account
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May 30, 2025, 06:26 PM
a user from Imperial Beach, United States reported problems with Carnival HUB : Not working
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May 30, 2025, 07:07 AM
a user from Melbourne, Australia reported problems with Carnival HUB : Screen
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May 26, 2025, 05:26 PM
a user from Charleston, United States reported problems with Carnival HUB : Not working
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May 22, 2025, 02:32 PM
a user from Seattle, United States reported problems with Carnival HUB : Login
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May 20, 2025, 05:40 PM
a user from Kingston upon Thames, United Kingdom reported problems with Carnival HUB : Login
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May 20, 2025, 03:04 PM
a user from Dallas, United States reported problems with Carnival HUB : Login
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May 18, 2025, 06:36 PM
a user from Ocala, United States reported problems with Carnival HUB : Not working
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May 17, 2025, 12:28 AM
a user from Enterprise, United States reported problems with Carnival HUB : Not working
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