Use the Carnival HUB app to share your cruise countdown with friends, then
explore and book shore excursions, spa treatments, drink packages and more. When
the time comes, you may also check-in and obtain your boarding documents.
Are you having issues? Select the issue you are having below and provide feedback to Carnival HUB.
By Barbara Mckee 8 months ago
I can get on but manage cruise dosen't appear
By Alicia 9 months ago
App is not working
By Dawn McCready 11 months ago
I just set up the app yesterday, so last night and today, I cannot log in to finish online check in. When I try to reset the password no link comes to my email.
By Isobel McGrogan 1 year ago
On my android phone the hub is showing the wrong countdown. I’ve uninstalled and reinstalled. I’ve checked date an time on my phone, which is correct. I’m stumped. My iPad does show the correct countdown though. Please help. Isobel
By April 1 year ago
Have been on the Celebration all week and paid for the chat feature x2 day 1 so my husband and I could communicate. We both have IPhones. His chat works, mine doesn’t. I get a perpetual error message I have been to guest services about 3 times. Time for a refund. :(
By George Woerner 1 year ago
Got off Legend Sunday. When I go on the app the Legend page still appears. I want the countdown to my August cruise to appear.
By Robyn 1 year ago
We paid for the chat feature ($5x3) and the chat feature will not load. Charges have come through on our credit card about 7 hours ago. But the feature will not activate.
By Vicki Lynn Coss 1 year ago
The app does not work. It doesn't show a countdown nor my new cruise info for October 29, 2022. It keeps sending me to the website.
By Marie Menard 1 year ago
Just got off The Carnival Vista.. Logged off now trying to log back in to check my planner for next cruise in April 2023 but will not let me..
By Donna 1 year ago
My phone will NOT download the HUB app. There was an issue with old app so I uninstalled it. Now it will not install on my phone.
By Donna 1 year ago
My phone will NOT download the HUB app. There was an issue with old app so I removed it. Now it will not download on my phone.
By Jennifer Adams 1 year ago
ITS STUCK ON OUR LAST CRUISE. I HAVE LOGGED OUT UN AND RE INSTALLED. STILL WILL NOT SHOW NEXT CRUISE. ANY IDEAS WHAT TO DO.
By Crystal 1 year ago
Says not connected to chat. Paid for it on 3 devices and cannot communicate with them.
By Miss 1 year ago
Unable to load app onto android phone.
By CARRIE REPP 1 year ago
The carnival hub app won't forget my last cruise and move on to the countdown for my next cruise.
By David 1 year ago
I can't connect to the Hub. I get a message to connect to carnival wifi first, even though I am already connected and in wifi mode
By maureen ann nisi 1 year ago
I am trying to enter my booking number which is B6J5H2. The capital J does not work ... it stays as lower case.
By Rebecca Rumfelt 1 year ago
Paid for chat. It will not activate even though I got the “chat activated” message. On board now.
By Tracey Graham 1 year ago
I cannot download the app and yet it has been working on my phone for days. Customer service took it off and now I can’t reload it on my phone.
- My planner view needs to be condensed more like the what’s happening now view
- Photos stopped working one day and began working again the next day
- Unable to purchase digital photos from the app
- Unable to make reservations in advance rather than check-in for dining when ready to eat
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Complete guide to troubleshoot Carnival HUB app on iOS and Android devices. Solve all Carnival HUB app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Carnival Cruise Lines, developers of Carnival HUB.
100% Contact Match
Developer: Carnival Corporation
E-Mail: [email protected]
Website: Visit Carnival HUB Website
Onboard internet purchase is NOT required to use the Carnival HUB app. (At this time, guests on Australian sailings may share their countdown and use features once on board their ship. • Chat to connect with family and friends on board. (Low, flat activation fee applies. • Order food and drinks for delivery almost anywhere on board (Fees apply. • Check into a virtual queue and skip the line! Go ahead. Download it now. Use the Carnival HUB app to share your cruise countdown with friends, then explore and book shore excursions, spa treatments, drink packages and more. As you board your ship, connect to Carnival’s Wi-Fi to view what’s happening, weather, dining menus and more! When the time comes, you may also check-in and obtain your boarding documents. Your vacation deserves it.