Edpuzzle app not working? crashes or has problems?

Edpuzzle Status

Published by EDpuzzle, Inc. on 2023-10-04

With the Edpuzzle app, your students can benefit from flipped learning wherever
they go! For teachers, Edpuzzle allows you to make any video your lesson. Embed
your own questions, voiceover or audio notes in videos from a wide variety of
sources including TED Ed, Khan Academy and YouTube, or upload your own.

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Most reported problems

Reported Issues: 7 Comments

By Stacie Ting 6 months ago

I’m using iPhone 13 Pro, iOS updated to latest version. Recently, I keep trying to watch videos assigned to me, but it directed to the login page. After reloading several times, it jumps to another blank page. New assigned videos and to re-watch videos are face the same issue.

By Ash Ashford 8 months ago

I keep trying to watch videos assigned to me, but after i get to a certain point in the video it just stops and starts buffering, and all I can do is reload. Problem with reloading, is I have to re-watch everything I have already watched, and i have other fellow students with this exact same issue. What am I doing wrong?

By JAMIE 8 months ago

I signed up for a free course... got to the 3 video the app totally crashed and closed. Now the screen is white... I can barely see the writing. I restarted app, phone, etc... no change. Bummed I can't use the resources

By Bryan Di Gregorio 1 year ago

I have had this problem happen twice where I have students going through the live stream and when I click continue after a question, the screen just goes white and there's nothing to do other than reset it and go back. This is very frustrating and makes EdPuzzle seemingly useless during class.

By Colleen Schveder 1 year ago

Twice in the last couple weeks, I've tried to use EdPuzzle live, and when I got halfway through the video successfully, I advanced from a question to the next part of the video and got nothing but a blank white screen. I have no choice but to refresh the screen, but that makes me restart the video and restart the session, which means that the kids progress on the questions is lost unless I start a completely new assignment and redo the questions that we already did.

By Breanna P 1 year ago

I am trying to use Edpuzzle through Google Classroom and use the live mode with my students. Every time I get the students all logged in and names showing for live mode, the webpage crashes and they have to do it all again. It also crashed right when I started the video in live mode after everyone got signed it. It did this for at least two class periods. I quit trying to use it after my second period class kept crashing and just used the actual youtube video.

By Erik Orozco 1 year ago

as soon as I try to edit my content, the page goes blank and I cannot edit, see nor try the activity

Common dislikes about Edpuzzle app

- Not a good way to learn and remember things

- Buggy and glitchy

- Can get wrong answers due to lack of answer mode

- Poorly designed

Have a Problem with Edpuzzle? Report Issue

Common Edpuzzle Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Edpuzzle app on iOS and Android devices. Solve all Edpuzzle app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Edpuzzle iPhone Issues and Solutions

Edpuzzle iOS app crashes, not working, errors
Edpuzzle iOS app network issues
Edpuzzle on iOS has black/white screen

Edpuzzle Android App Issues and Solutions

Edpuzzle has errors/crashing/not working
Edpuzzle server network connectivity issues
Edpuzzle has black screen

Edpuzzle iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Edpuzzle app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Edpuzzle app crashes or not working on Iphone (iOS):

Close and restart the Edpuzzle app on iPhone
Update Edpuzzle app to the Latest Version for iOS
Uninstall and reinstall Edpuzzle iPhone app
Update your iPhone to the latest iOS version

Fix Edpuzzle on iPhone unable to connect to server/internet connection issues::

To resolve Edpuzzle network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Edpuzzle black/white screen (blank screen) on iPhone:

Follow the Edpuzzle iOS app troubleshooting guide Here →

Edpuzzle Android App Issues and Solutions

Fix Edpuzzle not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Edpuzzle app issues:

Force Stop the Edpuzzle App
1. On android, goto "Settings" » click Edpuzzle app. » click "Force Stop".

Update Edpuzzle to the latest version on PlayStore

Clear Edpuzzle App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Edpuzzle app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Edpuzzle.

Fix Edpuzzle unable to contact server/ Edpuzzle internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Edpuzzle » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Edpuzzle » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Edpuzzle on android.

Solve Edpuzzle black/white screens issue on Android:

Follow the Edpuzzle android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EDpuzzle, Inc., developers of Edpuzzle.

100% Contact Match

Developer: Edpuzzle

E-Mail: [email protected]

Website: Visit Edpuzzle Website

About this app

Embed your own questions, voiceover or audio notes in videos from a wide variety of sources including TED Ed, Khan Academy and YouTube, or upload your own. Edpuzzle for students is perfect for frequently absent students, as they'll be able to complete their video lessons anywhere they go – it's a total game-changer. With the this app app, your students can benefit from flipped learning wherever they go! Your students will love it! For teachers, this app allows you to make any video your lesson. So have your students download the this app app so they can join your flipped classroom anywhere, anytime, and don't forget to leave us your reviews!