Contact Edpuzzle Support

Edpuzzle is more horrible than i can put into words. The first thing is that it’s just not a good way for me, or anyone i know to actually learn and remember things. I would MUCH rather just write an essay or anything else. Next, the app is so buggy. Sometimes its not physically possible to watch the videos because they keep glitching. Also, many teachers will give you the grade the edpuzzle gave you, which if you have a multiple choice question with say 5 options, and you click 3 out of 4 correct, you get the question wrong, and could as a result, get like a 85 on the edpuzzle for simply having one answer on part of a question wrong. Lastly, if you miss something, you can’t even rewind all the way back to the checkpoint, this is simply to screw students over, and it bothers me. So please, any student seeing this, i pity you, and if you’re stressed about your grades like me, from stupid stuff like this, it will be okay. And if your a teacher seeing this, PLEASE TAKE THIS INTO CONSIDERATION.

This has to be one of the most horribly designed apps on the App Store. It’s mind boggling how much of a buggy mess this app is. It cannot be that hard to design a video-playing app for mobile devices that doesn’t stall for 2 minutes and reset the video every time your device orientation flips. If you accidentally exit the video, unfortunate for you because you will now have to rewatch the last 2-6 minutes of video and constantly click through questions you have already answered. The fact that they don’t have an answer mode that distinguishes between single answer and multiple answers leads to a lot of wrong answers from thinking you had unselected an answer choice (or thinking the app would automatically do it for you when you select a different answer, like anything with good design would have). This feels like an app created by some amateur company run by maybe up to 3 people, yet it’s widely used (at least in my schools) by many teachers. Disgusting.

I just want to give up trying to use this app but my school is requiring it. There are so many issues with it. First of all, there is no way to skip or fast forward, so if there are announcements not directed towards you there is no way of skipping it. Also, it makes other issues 1000x worse. For example, there is a glitch I keep having that sends me back to the beginning when I pause, making lessons that require taking notes impossible. In addition, if the app crashes or your phone gets turned off it sends you back. Also, sometimes full screening changes where in the video you are. I’ve used it for 1 week and all these issues have already surfaced, so I can only imagine how much worse it could be. Honestly if you are given the choice of whether to use this I plead you not to, as you’d be more likely to have your work successfully submitted by throwing a paper airplane and hoping it lands on your teacher’s lawn.