Navigate eReader app not working? crashes or has problems?

Navigate eReader Status

Last Updated on 2019-08-22 by Informed Publishing

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Common Navigate eReader Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Navigate eReader app on iOS and Android devices. Solve all Navigate eReader app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Navigate eReader iPhone Issues and Solutions

Navigate eReader iOS app crashes, not working, errors
Navigate eReader iOS app network issues
Navigate eReader on iOS has black/white screen

Navigate eReader Android App Issues and Solutions

Navigate eReader has errors/crashing/not working
Navigate eReader server network connectivity issues
Navigate eReader has black screen

Navigate eReader iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Navigate eReader app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Navigate eReader app crashes or not working on Iphone (iOS):

Close and restart the Navigate eReader app on iPhone
Update Navigate eReader app to the Latest Version for iOS
Uninstall and reinstall Navigate eReader iPhone app
Update your iPhone to the latest iOS version

Fix Navigate eReader on iPhone unable to connect to server/internet connection issues::

To resolve Navigate eReader network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Navigate eReader black/white screen (blank screen) on iPhone:

Follow the Navigate eReader iOS app troubleshooting guide Here →

Navigate eReader Android App Issues and Solutions

Fix Navigate eReader not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Navigate eReader app issues:

Force Stop the Navigate eReader App
1. On android, goto "Settings" » click Navigate eReader app. » click "Force Stop".

Update Navigate eReader to the latest version on PlayStore

Clear Navigate eReader App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Navigate eReader app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Navigate eReader.

Fix Navigate eReader unable to contact server/ Navigate eReader internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Navigate eReader » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Navigate eReader » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Navigate eReader on android.

Solve Navigate eReader black/white screens issue on Android:

Follow the Navigate eReader android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Informed Publishing, developers of Navigate eReader.

About this app

Navigate eReader: For use with Jones & Bartlett Learning Navigate 2 publications spanning public safety, heath professions, and higher education. Read your digital textbook online or offline, enhance your learning with interactive tools, and make and share personal notes.