DragonPass app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Login
57.1%

Not working
19.0%

Account
9.5%

Something else
9.5%

problems reported in the last 24 hours

24 hour clock ⏰

  2 Reported Issues: 😵🆘🛟🚨📢

Rachel Ennis
2024-06-14

Dragonpass will not accept my card details - it says 'ingenio epayment have reported an issue' and I have tried multiple cards.

Derik Abrahams
2023-09-09

We have been traveling and wanted to use DragonPass to enter a lounge in U.K. We were denied access, although we were able to use our passes in Toronto. Every time we travel we have problems with DP. Very very dissatisfied with your App, since we are constantly having problems with it. Will consider cancelling my World Elite Master Card! when I try to join, it keeps asking for a four digit access code???

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About this app

See full details including locations and opening times. •Stay up to date and check your current membership, lounge visits, and visit history.  With this app you can enjoy a range of travel benefits and privileges at over 800 airports worldwide. •Search and access our core airport services, including lounges, dining, transport and meet and greet.  If you have received your this app membership from Barclays, RBS, Natwest, Ulster or Co-Op, please download the relevant Premier App as mentioned in your welcome letter.  For all bank cardholders who are issued with this app membership, please check the details that in your welcome material for information on benefit entitlement and how to use your membership.