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Common ERV travel & care Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ERGO Reiseversicherung AG, developers of ERV travel & care.




About this app

The ERV travel & care app is operated by the travel insurance company ERGO Reiseversicherung (former: ERV - Europäische Reiseversicherung) and GWS (Global Warning System).  For insurance holders of ERGO Reiseversicherung, treatment costs are paid for in partner hospitals - without advance payments! *Document safe for all your documents, such as e. g. * And much, much more such as, e. g.  ERV travel & care: Your mobile partner for safe travels! * Alerts with alert function, e. g. *Safety and travel advice with local emergency numbers.  For customers of ERGO Reiseversicherung with annual travel insurance or students/aupairs included automatically.  The emergency centre is always a call away. * Hospitals, pharmacies, consulates or police in your area incl. directions.  At any time, you can get to safety or directly call the emergency centre in case of medical problems.  Benefits for you: Reliable, trusted medical facilities are labelled for you.  Upload doctor’s bills via app while abroad, report damages and get money back within 2 days!  ERVtravelcare increases your safety and helps you to avoid threats, wherever you are.  It is a GPS-based app, which runs continuously in the background and can significantly reduce battery life.  However, due to intelligent GPS restriction, this effect is reduced to a minimum.