DragonPass Reviews

DragonPass Reviews

Published by on 2025-02-18

🏷️ About: With DragonPass you can enjoy a range of travel benefits and privileges at over 800 airports worldwide. Use the app to; •Search and access our core airport services, including lounges, dining, transport and meet and greet.


       


Overall Customer Experience 😎


🤬 Negative experience
98.5%

😎 Positive experience
1.5%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 162 combined software reviews.



Read 12 Customer Service Reviews 😠💢

4.4 out of 5
Unable to use

I’m literally unable to use this or the Premier app. Despite receiving a confirmation email with my membership number, I am not able to login at all due to “incorrect email address”. I cannot contact customer support for the same reason. I also cannot log in with my provided membership number. Absolutely not worth using.

Terrible product by a sketchy company

App crashes constantly and I’m forced to use this by my bank even though my data is stored in China. Yea, I trust China with my data...no thanks.

So bad you think you are in China

Wow what a bad App. Not that I had expected anytelse ,though .... Commie Trash

Ugh

Package signature error

Completely useless

DragonPass does not work at all, get stuck and supposedly cannot connect to the Internet. I hope that, somehow, the rewards program is less useless than this. Shockingly unprofessional for a large entity in the customer service industry to not even be able to create a basic and get it to start up.

This app doesn't even work

DragonPass just gets stuck at a spinning globe on launch. No usability.

DragonPass is a joke, rejected by 2 lounges in NY JFK airport

I was at New York JFK airport today. My membership is the Visa Airport Companion powered by this app (comes with a premium Visa card). I tried accessing both Virgin Atlantic clubhouse and Prime class lounge in JFK airport and got rejected at the entrance both times. I was told they do not accept this app (even though DragonPass show those lounges in the list).

This is ridiculous! Such an embarrassing and frustrating experience. Waste of my time and money to get this pass and the credit card in the first place, and also to walk around in the airport to different lounges to get rejected!

Super shady app

DragonPass worked for me one time, then ever since I have been unable to log in, which was a pain because i got a membership to use lounges and then couldn’t get in. The contact us section doesn’t work, every email address you enter in gives the response that it isn’t a valid email address. I tried calling the number and got a busy signal three times. I emailed support a week ago and haven’t heard back. Is DragonPass just harvesting people’s data? It has so many issues.

in Canada use Mastercard travel pass app instead

As a Canadian mastercard holder, the Mastercard Travel Pass app works and this one does not.

App Login flow is broken

Useless

Rather unclear user interface

A lot of the UI text is not translated very well, leading to difficulty using it. I’ve just started using it so I hope that is one of the big reasons behind other people’s complaints….

Works so well

Great app and locations ? there is so many lounges available for the consumer and mostly nearly every country around the world. Great job guys ?



Is DragonPass Safe? 🙏

No. DragonPass does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 162 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for DragonPass Is 1.5/100.

Safety Analysis

58.9% of users say app is Safe 👍
58.9%

35.7% of users say app is Risky 🚨
35.7%

5.4% of users have Some Concerns ⚠️
5.4%


Is DragonPass Legit? 💯

No. DragonPass does not seem legit based on our analysis. This conclusion was arrived at by running over 162 DragonPass User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for DragonPass Is 1.5/100..

🔏 Privacy & Data Safety

DragonPass collected the following data from you:

  • Data Not Collected:

How was your experience with DragonPass? Post a Review




Features

For all bank cardholders who are issued with DragonPass membership, please check the details that in your welcome material for information on benefit entitlement and how to use your membership.

If you have received your DragonPass membership from Barclays, RBS, Natwest, Ulster or Co-Op, please download the relevant Premier App as mentioned in your welcome letter.

•Stay up to date and check your current membership, lounge visits, and visit history.

•Search and access our core airport services, including lounges, dining, transport and meet and greet.

With DragonPass you can enjoy a range of travel benefits and privileges at over 800 airports worldwide.

  Contact Support
Developer:
Dragon Pass Company Limited

Contact e-Mail: