Contact Scandy Pro Support
Company Name: Scandy Inc.
About: Capture 3D scans and 4D video from your mobile device
Headquarters: New Orleans, Louisiana, United States.
Scandy Pro Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Scandy Pro: 3D Scanner, 3D App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Scandy Pro: 3D Scanner, 3D App. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Privacy & Terms:
https://www.scandy.co/legal/terms-of-use
Read 3 Customer Service Reviews 😭😔💔
Good app / crap pricing
by Justin Moravetz
This app isn’t polished enough to warrant the pricing model (looses tracking pretty quickly on iPhone X). Also, there isn’t any cloud processing or anything to warrant the pricing model since its all handled by the local hardware.
Lastly, it says it works on iPad but it doesn’t. The app starts by asking you to press the button but there is no button to press on the iPad. Tested with the 2018 iPad Pro 12.9”.
Good design ideas are the haptic taps when it looses tracking.
The developers will tell you you don’t need cloud processing or networked connections but are charging with a model that acts like you are. You can get away with charging per-scan IF you are providing a service to each scan, but the developers are not. They expect you to pay for a subscription without providing anything on their end. This is a poor model and someone there knows it but is too stubborn to do anything about it. I imagine a competitive product is on the horizon that has their act together. Hell, maybe I’ll make it myself.
No improvements over several years
by Neretinus
The quality of the scans have always been trashy. I’ve been keeping this app on my iPhone from the model X through 13 pro, hoping for the miracle to come one day. But there have been no improvements to the scans output.
I do however use the app when I want to entertain someone - by scanning a face/object and then demonstrating the result. The deformed things that come out of the app will make any depression disappear.
That by itself can unlikely justify the $120 subscription price
Paying to save scans is idiotic
by Jak1948493
Charging per save or a subscription to save is beyond stupid.
At least let me save in the app even if I can’t export somewhere else.
The app isn’t even that good at capturing a 3D scan but I thought it would be neat to show off the capabilities of the iPhone X.
Edit after also useless developer response:
I get it, apps cost money. I’m a software developer myself. Do you use cloud services per saved scan that incur a cost? It seems like no.
If all processing is happening on-device then paying to save the scan doesn’t make sense. Is there some other licensing cost you are trying to offset?
Barring that, there is no justification for a subscription model or per-scan charging.
Calling it a ‘Pro’ version but charging to actually use the app is misleading and obviously frustrating to potential customers like myself.
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