U.S. Bank ReliaCard Reviews

by Nina2four

While the customer service is great for the initial call, just hope you don’t need to change your address. I changed mine and they locked my account up with no notification from them. I called and was told I needed to fax proof of residency, which I did 4 days ago and I’m still waiting for them to release the hold on the account... Almost a month and additional faxes later, the card is still locked up. Apparently, this is being held up because of the “offline team” taking their sweet time. You CANNOT speak to a supervision or anyone else in a position of authority. I get the same answers over and over, “the offline team has noted they’ve received your fax and it’ll be next Friday”, I’ve heard this for 3 solid weeks now!!! Somethings gotta give!!!

A month later and still waiting! Can’t pay rent, can’t pay my bills and can’t feed my family. As if the pandemic wasn’t enough, the handling of this situation on their part has created new hardships.

by Darterian

This card and app make it so easy for hackers and identity thieves, especially ones you think are your friends, to hijack your account and steal funds. When I call the number on the back, it’s not for pandemic unemployment, so they don’t want to help me, when I call the number USBankReliaCard tells me to call, and it does every time I try to log on because someone keeps taking off my security questions and password, I feel like I’m not even talking to a ReliaCard employee. I’ve done everything I could. I called the police who talked in circles until they finally convinced me there’s nothing they can do, I’ve called customer service, I’ve called the merchants where the bogus transactions take place, and I never get any money put back in my account. And from the very get go. I have chosen the option for my funds to be deposited into my checking account but it never goes in. It just goes onto this stupid unsafe card. I have ordered a new card twice already so the numbers will be different but if my phone is hacked, what good is that doing. I’ll prob never see that money again. Thanks ReliaCard!

And to the girl whining about taking money out of an ATM, choose checking. Jesus there are only like 3 or 4 options right? You’d think just by process of elimination you’d have arrived at the solution.

by Hunterwillie

There are so many things wrong with this bank, its system and how it’s set up. I have this card to use for my unemployment. First of all, if you work in two different states, you have to use two different cards and create two different accounts. It will not let you add a second card to your account. This is very inconvenient. Next, it is not set up to allow you to do bank transfers in every state. And one state I can transfer funds direct to my bank account and in another state I have to go withdraw money from an ATM or get a cash advance and then take it to my bank to deposit it. Once again, very inconvenient. Also, If you are transferring money from your ReliaCard account to your bank account you can only make ONE FREE transfer to your bank a month. You will be charged for all other transfers.I do not recommend using this card or getting this card. It is a lot easier if you just set up your unemployment to go directly to your bank account. Yes you might have to wait a few extra days for your deposit, but you would have to wait 3 to 5 days if you are doing a transfer from your ReliaCard to your bank account anyhow. It is less hassle and a lot more convenient than using this card!

by 129lily

I wish I could give this whole entity no stars..

I am grateful for SOME way and platform to receive and manage money, but people ought to go with their local banks in which they are familiar with their services, and their money is supporting their local economy.

ReliaCard systems are not accessible to transfer money to the places you need to-
I have been hung up more than three times by ReliaCard customer service because I’ve wanted to transfer my money to my local bank- apparently they don’t know how or don’t want you to do this-

and you cannot transfer very much money via USBankReliaCard.. How am I suppose to pay bills if the whole amount cannot be transferred?!

You can’t get a money order in case you need one to pay those expensive bills, it’s just not possible.

My whole experience with this platform, app, and especially customer service of the ReliaCard has been frustrating. I’ve had to call them eight times- and the last four I’ve been hung up on- the last one after waiting 45 minutes for an answer to a question they had to ask their supervisor.
Shame on the government and the people who designed this money system. Because most of the people who need it, need this precious money accessible, need an easy platform to navigate during difficult times. This is a stressful and frustrating entity.

Transfers take forever and in out world today that is a huge setback as well..

Very sad about the restrictions and design of this application

by WilliamT2005

Every time I've tried to sign in, an error pops up that reads "There's a problem on our end". I even tried signing in on PC and it kept telling me I had the wrong password when I KNEW it was the right one, and it continued to tell me that even after resetting the password, to the point where my card was completely locked because I failed too many times. I go to call the number on the back of my card to get it unlocked, and someone did answer surprisingly quick, however as we just began to get things rolling (information, what I need help with, ect) the representative HUNG UP ON ME! I know for a fact he hung up on me intentionally because I could audibly hear him put the handset (or whatever it's called) back down on the phone set. I called again and waited a whopping 2 HOURS before giving up. I have been trying every day since and still can't reach someone. This is incredibly frustrating. I need access to my money NOW, I really depend on it.

by Savage Tenor

I’ve been using this car since the pandemic and I have had large sums of money stolen from me through USBankReliaCard. Somehow somebody went in and was able to change my password my email account and all the security questions. This of course completely locked me out of the account and allowed the hacker the ability to go in and out of this card and my account without my knowing and transfer large sums of money.

Fraud protection is an absolute joke with this card and USBankReliaCard. No one is helping me recover my lost funds there is no security whatsoever! For this to be a card and an application to service America during this pandemic why on earth would there be one phone number for every need. This keeps customers on the phone for hours and hours at a time only to deal with the customer service rep that has no idea how to help you.
I have filed a police report I have done every possible thing I’m supposed to do to recover the funds I desperately need. And I am not able to get any help ANYWHERE!!! And the theft was done through USBankReliaCard. I think USBankReliaCard is functional but it is definitely not safe.

by Dffttyy Yooo

However it’s those same security features that will prevent someone from withdrawing your entire balance if they get their hands on your card and have decidedly bad intentions ...well... this card has a number of fail safe measures in place to help your money ... remain your money. The benefits of having any account are associated with the great and not so great things like no fee money transfers and again the fees that are associated with using your card at most locations. They have options and if It wasn’t the bank utilized by the department of Labor and industry for the pandemic unemployment assistance I wouldn’t have known a thing concerning this card and I honestly could go my whole life without feeling compelled to know about or use this card it’s nothing special it’s a hassle actually but A1 security.

by Aggrevated 101

I don’t know if it’s already possible to obtain both of the numbers and I’ve just been searching for them in the wrong places but I’m pretty sure that they are not available within USBankReliaCard or on the website. I’m trying to transfer funds from one account to this account and it’s not possible to do so without the account and routing numbers so if it’s an option to do so I would greatly appreciate the assistance in getting this information as soon as possible so I can make a deposit into my account. Thank you so much for your time and consideration regarding this matter. I look forward to getting your assistance and resolving this issue. I appreciate the services y’all provide and I would definitely recommend any of my friends and family to use this company for all their banking needs. Once again I’d like to thank y’all and I hope to hear back about this issue soon

God bless
Respectfully submitted,
Sean Cardon

by Cashh365

Transaction posts are being posted unbelievably slow, to the point I feel like I’m losing money somehow but can’t track it because of the system, I have a bunch of pending transactions rightnow that I know already went through but they still appear pending on my app. My balance appears as if the moneys for those transactions have been received but out of the blue I have notifications piping up about money being taking for transactions that should have been posted. I have to watch my account super closely and use my card less because this past couple weeks I been feeling like I’ve been paying for things twice.

by (Sass)

Actually I’m well off with technology but my mother lol old biker chick ya know old lady all her life she hate technology. Anyway I ran into a prob where my non tech mother had to use my phone of course I have USBankReliaCard I send money all over from it takes seconds by far killing your competitors. Sincerely now as I said non tech mother I simply called her from my work cell as my private cell iPhone XS was left home by accident left mom a message can you send Jojo my sister 3,750 as she needs it within the next 30 mins to say the least non tech mother did it all an took a screen shot for my records within minutes an if you all knew my mom you would understand just how effective your app is congrats

by Wfup

I feeling the reliaCard I been doing prepaid cards for years. I did banks for years yes I admit I a lot of times I didn’t keep up with my check book as much but I can calculate money in my head but banks have to many fees for everything then when purchase something back then at first they run the check right through later you start noticing they started posting later making your money bounce everybody can’t keep up all the time but tell the truth seems like they hold it more than they used to do in your mind it always goes through the same way in the beginning so it’s supposed to that way. Everyone I know some of y’all are saying she need to keep up with her money you probably have some all saying I love debit cards my favorite is chime they help you build your credit and give you loans on your own money you just pay it back yes I love my card thanks R.C

by 215gm

Always have problems with my card. It has had to be replaced 3 times because it just stops working. When you call customer service to get things figured out it either takes 20-25 minutes to talk to somebody, or after you go through all the prompts, which takes 5 minutes, it rings like 3 times then a message comes on and says “do to high call volume all our specialist are serving other customers please call back later” and hangs up. Now if I am having an issue with my card and it’s important then I would rather wait the 25 minutes to talk to somebody if needed not just hung up on! And I hardly doubt there was a high call volume between the hours of 1:00am and 7:00am.

by TWEKJ

Ever since I received my card through the mail the application and user friendly setting and format has been surprisingly easy to interface with aswell as very informative when trying to get specific details about your account you can see a full disclosure in regards to your information availability. The application was good in those areas but I guess due to the influx of so many users being added during the beginning of the pandemic the website and application was very difficult for newer card holders to register there online account, I checked everyday for 10 days for me to be able set up my online registration so I could view my banking info online other then that I have had zero issues with this application and USBank and ReliaCard they are a pleasure to have.

by Nxjdsma

When I first started using the US Bank Reliacard app, it wasn’t anything to write home about. That was almost two years ago when the pandemic hit. Since then there have been a number of significant improvements to it’s functionality. I now couldn’t ask for more than it currently provides. I’ve all but depleted my balance and I must say, I’ll miss it just a little. Transfers to bank accounts are free and fast, it provides nationwide directions to -in network- ATM machines that have no withdrawal fee, updates instantly when purchases are made, has above average daily spending limits, advanced security to keep money safe, any transaction alert you could possibly need, section dedicated to financial programs and offers, always works for any type of credit card purchase… except for certain online purchases that are permanently locked out; foreign purchases, Cash App, PayPal etc. Side note: You won’t get anywhere by calling Card Services or US Bank, so don’t waste your time there. It’s a prepaid debit card that is 95% regulated by the government. In spite of that one thing, I give it 5 gold stars.

by Leahluck

USBankReliaCard is very user friendly and easy to use. However the card never works therefore I am only able to use my money when I transfer it to another account at my expense. When I called customer service to find a way to be able to use my card they told me there was nothing they could do for me. And that I should just transfer the money out…once again at my expense and no offer to credit the transfer fee back to me. I was not ok with that and asked for a manager. The manager was very hostile from the moment she got on the line. She did not help me at all. I am still not able to use my card without it declining and I have to transfer money out to be able to use it and I have to pay the fee every time. I have a debit card but I’m not able to use it. USBank has made it abundantly clear that there is nothing they can do for me. A little ridiculous if you ask me. But USBankReliaCard is easy to use…lol!

by AllnamestakenX5

I haven’t had any problems with USBankReliaCard senses I have had it. Everything is working like it should with no issues.

If you ever have problems and need to talk to someone on the phone about your card itself that’s another thing when my card expired I had to waited 3 hours to talk to someone on the phone for someone to tell me the wrong information to then have to call again and wait another 2 hours for them to do something on there side that took maybe 5 seconds but again i have only had to deal with this one time so it’s been 5⭐️ any other time

by One OpenSource

USBankReliaCard was designed quickly in order to meet the needs of the people. The reason I didn’t give 5 stars is USBankReliaCard does have a few minor problems, but the ones that existed before were quickly found and fixed. That being said, there is a minor glitch, sometimes after signing into your account USBankReliaCard freezes. Nothing in USBankReliaCard responds, but if you close it and just sign in again it works fine. It does not happen on a regular basis so it’s difficult to pin down what may be causing it. Either way the devs have provided a much needed, reliable (in my experience) platform and I thank them.

by Kahkztiylenaten

Coming from someone using USBankReliaCard /card for Pandemic Unemployment Assistance (PUA); to me, USBankReliaCard has seemed realistically accessible to the wide demographic range, as well as the astonishing sheer bread and number of people who will be using it. Large buttons and icons, fairly intuitive navigation. Transactions could possibly be listed better. That’s about the only thing I can think of!

Give USBankReliaCard a shot. Not to mention that if you, like I, received the card after filing for PUA, you will now be able to select direct deposit when filling out your weekly certification (if direct deposit is an option for you.) For the time being: transfer money from the card to your savings account and accrue some interest!

Will gladly update as my experience continues.

by Courtney Simmons

I recently received my ReliaCard for my unemployment benefits, and so far I’m extremely pleased with their services. My unemployment funds are usually deposited on to my card on Wednesdays, and by Friday, two days later, after I’ve transferred my funds from my ReliaCard to my bank account, my money is ready & available to me. Oooooh, big deal, I have to wait a whopping two, whole days for my funds to be available. If I need to use my money immediately, I use it straight from my ReliaCard just like I would my bank card instead of transferring it to my bank account. I also receive text messages alerting me as to when my funds have been deposited on to my ReliaCard.

Ignore the naysayers, believe me. These people are more likely “Karens” & “Kens” who find something, ANYTHING to complain about.

by G10888

I just made my first purchase using this card to buy some supplies, then I checked USBankReliaCard and you can see your activity on the card instantly which is fabulous.
My problem is with the card itself. I’m having trouble withdrawing money from an ATM and USBankReliaCard doesn’t answer any questions that I have, to help correct any mistakes I might be making. Waiting on hold is torture so it would be nice if USBankReliaCard could help answer those questions. The ATMs that I’ve tried, offer options of withdrawing money from savings, checking, or credit card. My Visa debit card isn’t an option, so I chose credit card and it will not allow the withdraw of funds. It’s very aggravating. If I put money from the card into a checking account and use my ATM I get charged. I Hope USBankReliaCard can help answer those questions for somebody like me in the near future.

by KylieAundraya12

USBankReliaCard is horrible. I can’t even log into it. Every time I open USBankReliaCard it take a minute to load & then it says a host error has offered. Other times it just says authentication failed. I can hardly ever check my balance. Worst app on my phone, if the phone system wasn’t so tedious to get through , I would delete USBankReliaCard all together.

by Simplyrandy

Installed it, first several times I tried opening it, it crashed. "Some error occurred" was literally the message I got.

After several more tries, it finally let me try to log in, but then errored out again with "A server with the specified hostname could not be found." This is repeatable...

Stick with the web site, you'll be much happier.

by Lexxi726

For a company that got the contract with the state for unemployment disbursements, you would think it’s professional, streamlined and up to par. Terrible app. And then charging to transfer money is a total joke. What a crock! Or crook. Both I presume. Definitely switching and getting rid of this bank. My other bank, which is pretty greedy, charges me ZERO DOLLARS & ZERO CENTS to transfer money. Can’t wait to switch! Tomorrow can’t come soon enough!

by Dads Memory

I have had USBankReliaCard for quite a while. I use it my online banking. Unfortunately I have been unsuccessful and being able to use the ATM feature at all. I didn’t let that bother me. But now when I try to go to USBankReliaCard and logon it tells me that there’s a host error and I need to update my app. When I go to my Updates there is no update for it. Hoping these little bugs get fixed soon!

by NurseStephi

I’ve had USBankReliaCard over a long period of time. 9.5 times out of 10, USBankReliaCard doesn’t work, I cant log into my account or I get errors. Also, I can log in and a few minutes later, be told my log in info is incorrect or doesn’t exist. Very poor app. I would’ve though by now they’d get their crap together

by Pbcsmom

Every time I go to log in it tells me the host certificate is about to expire and that I need to update USBankReliaCard however there is no way to update USBankReliaCard in USBankReliaCard Store. I have deleted USBankReliaCard and reinstalled it twice now and that message is still there. I have searched everywhere on my phone to fix the issue with no luck...I have now been kicked out of USBankReliaCard all together and either have to call or go onto my browser to view my account totally not happy at all!!

by DeivaDeb

Every time is attempt to log into USBankReliaCard I receive a message that says Host certificate is about to expire. Please update your app. I keep trying to update USBankReliaCard but there’s never an update available. It only gives me the option to open USBankReliaCard . Does that mean that when the certificate expires that I won’t be able to access my mobile account? Please advise...

by Coalpilot

I downloaded USBankReliaCard for two basic purposes. One to check my balance, and two to locate the nearest no fee atm machine. The ATM locator feature does nothing at all, opens a generic map picture and freezes there. There is no icon listed for USBankReliaCard anywhere in my settings either for cellular data or location / notifications. Pretty basic app nothing like all my other online banking apps. Better to access your account from a full website.

by JonsReviewsToday

USBankReliaCard functions decent enough. No where to retrieve your monthly statement. Went to website and keep getting error (tried other browsers phone etc and another pc). They refuse to email it and will only mail it for security. Which honestly mail can be lost and stolen vs emailing it to one on file for account which is much safer. Between app and support I give it a 2.

by Brutal Jenn

USBankReliaCard is easy to use & convenient, however, I’m not down with the current fee charge when I transfer $ to another bank acct when I wasn’t getting charged a fee before and then the features option the locate atms near me does not work & hasn’t ever worked.

by Dennea.marie

Every time I go to log into USBankReliaCard recently I get a pop up message that tells me the host certificate is about to expire and that I need to update my app. However, there is no update available for USBankReliaCard . Other than that it works fine.

by Lionelverney

I don’t understand the negative reviews at all because NOW my card works again after I had sudden website error messages! This is an extremely easy to use APP! Thank you!🙏

by LATX2000

You must allow USBankReliaCard to access your location first so it can locate atms in your area. When the generic map appears tap on the “atm near me” from there it’s elementary.

by Welchgirl

Needs to fix the error saying certification about to expire.. please fix it. I use USBankReliaCard a lot to check my balance

by Sunscour

I have had USBankReliaCard for 2 years now and the 1 star ratings are easily fixed through US Bank itself. I have never had problems, my bank account is accurately displayed, and the alerts for spending and deposits are nearly instant. It's a great app.