1st United CU Reviews

by Leave1stCU

It used to be so easy to make my monthly car payment but after multiple efforts trying to link my external bank account to the new app I finally had to just take pictures of checks and deposit them. Payments are now late. Requests for customer assistance took forever (days) for response. Nothing user friendly about this. 👎🏽👎🏽

by KJB4063

This is hands down the worst experience in mobile app payments I’ve seen. Not sure who the user experience designer was for 1stUnitedCU but they missed the mark big time. There are so many great apps that allow account payment not sure why the best practices for layout and design weren’t implemented here. It is not intuitive or user friendly at all. My payment is a month behind only because I couldn’t figure out how to make the payment and with a newborn at home haven’t had time to call!!

by Chrispchimney

Shut down for a week along with all my finances. My credit card was being used for unauthorized charges and I couldn’t do anything about it until the next month..... after they reported these charges and balance to my credit history. This also affected my investments as I couldn’t connect my account to my brokerage and I couldn’t receive Paycheck Protection Program Loan Deposits because the lender could not contact this credit union’s servers...
All in all they’ve been extremely unhelpful

by CAS0216

I have spent so much time calling customer service to correct their errors. Very limited business hours and representatives say they fixed problem but continue to make errors. I am closing this account as soon as I can find time during their limited available hours.

by Bobby17*

I don’t understand the purpose of updating 1stUnitedCU if it’s not going to improve anything. 1stUnitedCU would not work for a week and when I was finally able to get back in (by enrolling again) I was not able to pay my bills by an external account like I’ve done many times before. So frustrating that I’m considering closing the account, it’s always something with 1st United and they’re not even a major bank

by Violetdot

Firstly, it would have been nice to have been given a heads up that the online banking app was changing and it requires you to reenroll. It seems that I can no longer deposit checks directly into my auto loan account using mobile deposit. I attempted a chat with customer service and did not receive a response.

by Rene2088

The upgrade was not worth it, especially considering I didn't have access to my account for 5 days.
1stUnitedCU is too busy and requires to many clicks to find what you want. Not functional. I wish they had left it alone or tweaked it with minor improvement instead of a whole overall

by Rodder3

I have the worst experience with the new online banking. Would not work. Took for ever to get help. Lines at local branch long. If it’s not broken don’t fix. The IT deptment is the worst I have ever experienced. Of all the credit cards I have 1st United’s has been hacked several times. The local branches ATM is not working 3 out of 10 times I try to use. I would not recommend this credit union.

by Blvjsus

On this new design you can’t set up multiple payments, you have to pay one bill at a time.

The next thing, you can’t view a payment calendar like in the old design (Unless, I just don’t know what I am doing).

by Dr5746

In order to photograph your check you must tap the very center of your phone screen. So if you’re gripping the camera with two hands you’re gonna have to change the way you take overhead photos.
UPDATE: first united services credit union responded and said they would forward my review to the developer. That was a prompt response not a fix but at least someone’s listening so I gave them one additional star for a total of three

by Ref2-4

1stUnitedCU is definitely an improvement from the last app. The only thing that I knocked 2 stars off for was the notifications - they’re not timely and typically come 12-24 hrs after you should be notified. I want to be notified for a reason- a transaction took place that I need to know about. If I want a notification a day after a transaction took place I may as well just log on every day. Defeats the purpose and should be fixed ASAP.

by Why We Need Nickname?

Love the easy way to deposite without having to go through so much to deposit but I liked the older method of mobile deposite when the screen turned green when check image was good to take picture.

by CGN48

I am disappointed in the response time when leaving a message. Today, after spending 50 mins on-hold, I wrote a message & requested a return call. None have come. Customer service is closed for the day.

by Lotta_body

I did a mobile deposit. Got an email saying received and given a reference number. I look at my account the next day and it says rejected. I call and they had no record of my deposit. So I just tried again. Let’s hope it works.

by Jeffery11

I love first United they have always been there for me meeting my needs they have always found a way to help

by Budyruff

Hope I can deposit my money order now via mobile deposit.

by Mo@Herzog Ins

Easy to use and quick!!!

by Chaela10

I’m able to keep track of my 15 year old granddaughters spending!!!

by Rocky Joseph

It’s fast and easy., the way it should be.
Keep up the great work.,

by 925Miss

I love 1st United credit union 1stUnitedCU is so simple and easy to use, awesome customer service great banking, awesome loans I have a car and personal loan. No problems yet

by Mrs.JrG

I hate this credit union and 1stUnitedCU. If I wasn’t a co-signer on a loan through them I would never bank here.