Contact U S Bank ReliaCard Support

This card and app make it so easy for hackers and identity thieves, especially ones you think are your friends, to hijack your account and steal funds. When I call the number on the back, it’s not for pandemic unemployment, so they don’t want to help me, when I call the number this app tells me to call, and it does every time I try to log on because someone keeps taking off my security questions and password, I feel like I’m not even talking to a ReliaCard employee. I’ve done everything I could. I called the police who talked in circles until they finally convinced me there’s nothing they can do, I’ve called customer service, I’ve called the merchants where the bogus transactions take place, and I never get any money put back in my account. And from the very get go. I have chosen the option for my funds to be deposited into my checking account but it never goes in. It just goes onto this stupid unsafe card. I have ordered a new card twice already so the numbers will be different but if my phone is hacked, what good is that doing. I’ll prob never see that money again. Thanks ReliaCard! And to the girl whining about taking money out of an ATM, choose checking. Jesus there are only like 3 or 4 options right? You’d think just by process of elimination you’d have arrived at the solution.

There are so many things wrong with this bank, its system and how it’s set up. I have this card to use for my unemployment. First of all, if you work in two different states, you have to use two different cards and create two different accounts. It will not let you add a second card to your account. This is very inconvenient. Next, it is not set up to allow you to do bank transfers in every state. And one state I can transfer funds direct to my bank account and in another state I have to go withdraw money from an ATM or get a cash advance and then take it to my bank to deposit it. Once again, very inconvenient. Also, If you are transferring money from your ReliaCard account to your bank account you can only make ONE FREE transfer to your bank a month. You will be charged for all other transfers.I do not recommend using this card or getting this card. It is a lot easier if you just set up your unemployment to go directly to your bank account. Yes you might have to wait a few extra days for your deposit, but you would have to wait 3 to 5 days if you are doing a transfer from your ReliaCard to your bank account anyhow. It is less hassle and a lot more convenient than using this card!

I wish I could give this whole entity no stars.. I am grateful for SOME way and platform to receive and manage money, but people ought to go with their local banks in which they are familiar with their services, and their money is supporting their local economy. ReliaCard systems are not accessible to transfer money to the places you need to- I have been hung up more than three times by ReliaCard customer service because I’ve wanted to transfer my money to my local bank- apparently they don’t know how or don’t want you to do this- and you cannot transfer very much money via this app.. How am I suppose to pay bills if the whole amount cannot be transferred?! You can’t get a money order in case you need one to pay those expensive bills, it’s just not possible. My whole experience with this platform, app, and especially customer service of the ReliaCard has been frustrating. I’ve had to call them eight times- and the last four I’ve been hung up on- the last one after waiting 45 minutes for an answer to a question they had to ask their supervisor. Shame on the government and the people who designed this money system. Because most of the people who need it, need this precious money accessible, need an easy platform to navigate during difficult times. This is a stressful and frustrating entity. Transfers take forever and in out world today that is a huge setback as well.. Very sad about the restrictions and design of this application