e-Sign app not working? crashes or has problems?

e-Sign Status

Last Updated on 2017-03-22 by OneSpan Inc.

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Common e-Sign Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot e-Sign app on iOS and Android devices. Solve all e-Sign app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

e-Sign iPhone Issues and Solutions

e-Sign iOS app crashes, not working, errors
e-Sign iOS app network issues
e-Sign on iOS has black/white screen

e-Sign Android App Issues and Solutions

e-Sign has errors/crashing/not working
e-Sign server network connectivity issues
e-Sign has black screen

e-Sign iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever e-Sign app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix e-Sign app crashes or not working on Iphone (iOS):

Close and restart the e-Sign app on iPhone
Update e-Sign app to the Latest Version for iOS
Uninstall and reinstall e-Sign iPhone app
Update your iPhone to the latest iOS version

Fix e-Sign on iPhone unable to connect to server/internet connection issues::

To resolve e-Sign network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix e-Sign black/white screen (blank screen) on iPhone:

Follow the e-Sign iOS app troubleshooting guide Here →

e-Sign Android App Issues and Solutions

Fix e-Sign not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent e-Sign app issues:

Force Stop the e-Sign App
1. On android, goto "Settings" » click e-Sign app. » click "Force Stop".

Update e-Sign to the latest version on PlayStore

Clear e-Sign App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "e-Sign app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch e-Sign.

Fix e-Sign unable to contact server/ e-Sign internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click e-Sign » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got e-Sign » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch e-Sign on android.

Solve e-Sign black/white screens issue on Android:

Follow the e-Sign android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at OneSpan Inc., developers of e-Sign.

About this app

e-Sign for Government by eSignLive is a mobile e-signature application designed specifically with government users in mind. eSign supports government employees and military personnel that routinely need to e-sign forms and documents using digital certificates stored on their Common Access Card (CAC) and PIV smart card. You can also store documents or share with other users via online storage services (Box, Dropbox, Google Drive and more). Note: eSign is intended for standalone use with other e-Sign for Government users only. Once connected, e-signed documents can be sent to other users by email for review and signing. It provides a simple and secure way to prepare, send and sign mission-critical documents on the iPad and iPhone. The signing ceremony takes place locally on your mobile device and the transaction can be completed even if no internet connection is available. It is not inter-operable with e-Sign Desktop or eSignLive by Silanis.