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Published by AT&T Services, Inc.

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Common dislikes about AT&T app

- The app had issues connecting to an old Nokia Windows phone and kept crashing.

- The app duplicated every single photo and messed up the iCloud account when switching from an iPhone to a new iPhone.

- The app took a long time to "get connected" and "find content" when setting up.

Have a Problem with AT&T Mobile Transfer? Report Issue

Common AT&T Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AT&T app on iOS and Android devices. Solve all AT&T app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AT&T iPhone Issues and Solutions

AT&T iOS app crashes, not working, errors
AT&T iOS app network issues
AT&T on iOS has black/white screen

AT&T Android App Issues and Solutions

AT&T has errors/crashing/not working
AT&T server network connectivity issues
AT&T has black screen

AT&T iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AT&T app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AT&T app crashes or not working on Iphone (iOS):

Close and restart the AT&T app on iPhone
Update AT&T app to the Latest Version for iOS
Uninstall and reinstall AT&T iPhone app
Update your iPhone to the latest iOS version

Fix AT&T on iPhone unable to connect to server/internet connection issues::

To resolve AT&T network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AT&T black/white screen (blank screen) on iPhone:

Follow the AT&T iOS app troubleshooting guide Here →

AT&T Android App Issues and Solutions

Fix AT&T not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AT&T app issues:

Force Stop the AT&T App
1. On android, goto "Settings" » click AT&T app. » click "Force Stop".

Update AT&T to the latest version on PlayStore

Clear AT&T App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AT&T app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AT&T.

Fix AT&T unable to contact server/ AT&T internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AT&T » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AT&T » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AT&T on android.

Solve AT&T black/white screens issue on Android:

Follow the AT&T android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AT&T Services, Inc., developers of AT&T.

75% Contact Match

Developer: AT&T Services, Inc.

E-Mail: [email protected]

Website: Visit AT&T Website

60% Contact Match

Developer: AT&T Services, Inc.

E-Mail: [email protected]

Website: Visit AT&T Services, Inc. Website

About this app

AT&T Mobile Transfer allows you to transfer your content such as contacts, pictures and videos from your old device to your new device over Wi-Fi.