Contact AT T Support

My phone was an iPhone 5S and I’m upgrading to an iPhone 8. For whatever reason when I backed up my old iPhone to update my new iPhone not everything transferred over. I was using iCloud to transfer everything but there were some things that didn’t make it such as my contacts and calendar appointments; ironically all my photos and apps did. So I tried this ATT Mobile Transfer app. Upon setting up it took forever to “get connected” or whatever term it uses. After that it said it was “finding content”. The issue is that it never stopped loading... I kept both of the phones connected for about 45 minutes to an hour and the entire time the app said “finding content”. I decided to close the app down on the phone to see if anything happened and it didn’t. Other people are saying theirs took a few minutes....I was not so lucky. 2nd time around: I went through my old phone and I deleted apps and photos that were transferred with iCloud. I think this made connecting to the ATT Mobile Transfer much easier! However, there still 200 or so contacts that will not transfer over. I go through the prompts and select contacts, it sees 378 of them, but when I hit transfer only 178 actually transfer... I’ve tried it like 4 or 5 times and it still doesn’t work.

My dad switched from a galaxy to an iPhone, so this app worked great for him since he didn’t previously have an iCloud account. However, if you’re switching from an iPhone to a new iPhone, do not waste your time. Stick with the iCloud account. This app duplicated every single photo I had and messed up my iCloud account as well so I have duplicates of every video and photo I have. It also brought back all my deleted photos so instead of 10,000 photos I had on my old phone (after I cleaned up all the pointless screenshots, pictures with ex’s, etc.), it made my new phone have over 36,000 photos. I have no clue how. Best part... it also made my photos completely out of time order. I have pictures from 2016, 2017, 2018 and 2019 SCATTERED EVERYWHERE. DO NOT USE THIS APP IF YOU’RE TRANSFERRING CONTENT FROM IPHONE TO IPHONE. Apple sadly couldn’t help me with this situation since this is a third party device issue, so I have to waste a whole day deleting all those pictures.

The first time I used it was great, it transferred all contacts and videos and photos to my new device. But this time not only did it take 5 hours, but it somehow mixed my photos and videos with all the families photos and videos. I transferred over 50GB of data but my new device shows only 12 GB used. It did this on ALL OUR DEVICES. So my iPad now has videos from my phone and my phone has pictures from my iPad. I can’t even delete the ones I don’t want because it says “this will delete from all devices” very annoying as I now have to scroll thru thousands of photos that aren’t even mine. How did my families devices who weren’t even connected to the transfer get involved? Why can’t I get MY photos back on MY phone? Are they all in ICloud? If so how can I get them back?