HHAeXchange Status
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problems reported in the last 24 hours
Summary of HHAeXchange Problems 😠👌🔥
- Technical difficulties when logging in
- GPS routing problems
- Not getting full paycheck
- Terrible GPS
- Have to change password every day
- Login won't work
41 Reported Issues: 😵🆘🛟🚨📢
Is not letting me login to post schedule
In the morning it clocks me in an hour late, but when I clock out the time is correct. Therefore I'm missing an hour at the end of the shift due to the time discrepancy in the morning.
Trying to clock in and clock out computer says invalid ID number which is the right one I put in
The location has not changed even though I have been back home for two days. I tried everything i uninstalled the app, I checked the GPS on the phone. Nothing works what else can I do. I restarted my phone.
I need to click in andout I can not open the app
My account is locked or want let me log in. I'm With Charter Home Health in Philadelphia. Can you get me back to logging in Thank you!
I do not received the messages the last one was 03/25/2022
Access denied for this method is what I am getting when I try to use the app. It happened after I clocked in.
An error message for the past few days that says " validate_-version_msg" keeps on blocking my options to punch in. I have turned off my phone and unfortunately this inconvenience keeps on coming up . I need help in which to solve this issue . can you send info on how to fix this at americanhomeprov@redacted , as Caridad only speaks Spanish and I (massie-office from the agency ) need to assist her in explaining to her how to fix the issue. Thank you massie
an error message for the past few days that says " validate_-version_msg" keeps on blocking my options to punch in. i have turned off my phone and unfortunately this inconvenience keeps on coming up . need help in which to solve this issue . can you send info on how to fix this at americanhomeprov@redacted as caridad only speaks Spanish and I (massie-office from the agency ) need to assist her in explaining to her how to fix the issue. Thank you massie
I can’t log on
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Common HHAeXchange Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot HHAeXchange app on iOS and Android devices. Solve all HHAeXchange app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Homecare Software Solutions, LLC, developers of HHAeXchange.
View patient info like demographics, plan of care tasks specific to the patient, and directions to the patient’s home. -- Case Broadcasting: Get immediate notifications when a shift becomes available and request or reject it on the spot. -- Visit Notes: Easily add comprehensive visit notes, including text, image, and/or recorded audio. -- Messaging: Communicate with your agency in real-time through HHAeXchange ’s Message Center. Seamlessly connected to their agency and available in multiple languages, the Mobile App allows caregivers to view their schedules, get directions to the patient’s home, clock in and out, communicate with their agency, and accept new cases – all while on-the-go. -- Electronic Visit Verification (EVV): Clock-In and Clock-Out with the simple tap of a button. Whether the visit occurs in the home, or out in the community, this app will verify the start of the visit by matching an approved patient address to the clock-in GPS coordinates. -- Scheduling: See your scheduled visits in real-time. The this app Mobile App empowers caregivers with an easy-to-use app to clock-in and out right from their smartphone. Disclaimer: The this app Mobile Application requires an active internet connection (3G, 4G, or WiFi).
