HHAeXchange Reviews

by Mawendell

I’ve been using HHAeXchange for almost 3 years because my agency use HHAeXchange, and HHAeXchange never got any better, sometimes I don’t even get my full paycheck, because HHAeXchange said I never registered my timesheet ( where my agency don’t use anymore paper ones so I can’t even prove if I did it or not if I don’t take a screenshot of the day I signed in and out, means every single day I have to do this )
The gps is terrible, I’m inside the home of the patients and still said I’m not even in here with them, is incredible they still get pay the workers that controls HHAeXchange, but they don’t even bother to fix it after so long.
And the most important thing, if you try to contact them to tell about this issue, they said if I’m not a manager of the agency, they not going to talk to you!? Like nobody cares?

by Baakhari

HHAeXchange looks so outdated on bigger screen iPhones. It still doesn’t support 6.7 inches iPhone. There is a big black area under and above the screen. It response to a touch(tap) really slow and takes forever to load.

iOS 15 is out and the UI of this apps like it was made for iOS 5. Please, HHAeXchange needs a major UI change which is very user friendly.

by Sophers51

My grandmother uses HHAeXchange for work. Every single day she has to change her password because the login won’t work and will keep her out. Mind you she has to wait for me to do it. She will continually use the correct password and login but HHAeXchange still says something is wrong with her email or password. I’ve seen it happen myself multiple times when trying to fix it for her. It’s a constant hassle and quite frankly it seems like they do it on purpose. Not allowing her to properly log her hours and she has to go call who knows who to fix it. Honestly, you need to update HHAeXchange. Making an already stressful day more difficult than it needs to be, for someone just trying to work.

by V. H. Hess

TL;DR — screen needs optimized for iPhone X to 11. Choose a different care provider app other than this one people. Don’t download it!

• I even saw on the Apple keynotes that it’s easy to update HHAeXchange for retina displays and iPhone X to 11 family screens. Why haven’t you guys done this yet? How lazy can you get? This still looks like an iPhone 4 or iPhone 5 app that Apple would probably pull since it’s out of date visually by massive margins. Get Ruth the tunes, please.

• I don’t recommend people use HHAeXchange for the lack of visual updates and outdated keyboard alone. Go get another care provider app before you regret it folks.

by Fed Up Caregiver

Avoid HHAeXchange at all cost if you are an agency thinking of using it to track employees time punches. I have had the misfortune to have my agency switch to using HHAeXchange and have had constant issues with it. HHAeXchange will randomly decide to simultaneously clock you in and out for the current day while trying to clock out for the previous day. This could be an issue with the fact that I work as a Live In and my agency requires me to clock in and out each day at 8am, but regardless, it causes such a hassle with payroll that I want to scream!

by EolNat82

I can’t believe homecare agencies would rely on such a flawed app. The GPS is inaccurate I am at home site to care for client. The GPS says I am at back of clients house. I clocked in or out it still has red x. What does that mean? Does it mean I wasn’t coded in or clocked in or out right? Other times I clocked out there’s the time right under the time clocked in or out with a green check mark. What does that mean? Please update better with no glitches in GPS and better interface to know we are clocked in or out correctly into system.

by HHA-1973

Greetings! In my personal opinion, HHAeXchange is un useful. Because it make me loose time, even when I’m trying to get in than getting out. Also, if I confirm the the time at 7:23am, it shows 7:30, then, when I confirm the time of getting out at 9:37, it shows 9:30. That’s not fair! Almost 15 minutes of work was taken from me.
I would like to know, if it is the law , to have HHAeXchange on my personal Phone, or it is just optional.
I don’t like it and I don’t want it! Thanks!
Keep safe! Blessings! ❤️🙏❤️

by Kizzzaayeee

Do not get this application for your employees!! This application messes up constantly! It never lets me log in on time even though my password is correct and when it finally lets me login it is in Arabic so I can’t understand it. The Application needs a lot of work. I should not have to delete the application and download it again everyday for it to work properly! Fix this mess or delete this application.

by Noel73

If I could give HHAeXchange zero stars I would. The GPS tracking on HHAeXchange is laughable at best. I was accused of not clocking out from my patients location by my coordinator due this apps questionable design. If you’re an aide make sure you bring extra timesheets as a backup plan. The GPS always has me farther away from my client than I actually am even though I click in and out in front of her!

by Is This Nickname 🆗

Keeps freezing and won’t let me clock in. I contacted the developer and they said they don’t provide tech support to individual caregivers, only agencies, because apparently bugs are usually the fault of the agency? As if it’s the agency’s fault HHAeXchange freezes whenever I click anything.

Anyway, I’m working 44 hours a week without pay because this stupid app won’t let me log my time.

by Brittible

The last two visits I clocked in when arriving and when I clocked out, it showed I never clocked in and called my clock-out an unconfirmed visit, this is making me very anxious. Also the GPS function is spotty. Sometimes I cannot clock out because no matter where I stand it won’t even give the option to check with GPS, it will have it grayed out and not clickable instead of blue and clickable. Signing in and out won’t help, if it doesn’t want to work, it won’t work. Very frustrating when you’ve been on the job a long day and you’re fiddling around with this and end up having to stay longer. Not the worst app, when it works it’s wonderful and I prefer it to calling in and entering all the codes. Hope these issues get resolved soon!

by ElectricHighway

HHAeXchange is literally the worst app I have ever used for work. The loading takes forever which makes me late to clock in and out. Sometimes it won’t load at all and i can’t clock in or out. There is no excuse as to why HHAeXchange is running this way when this company knows health aids rely on this 2 star app and its bogus and buggy and does not work half the time. Either hire better developers for HHAeXchange or let us go back to paper time sheets. Ridiculous is what HHAeXchange is.

by Irisboom

Sometime I keep getting pop up messages from time to time when trying to clock in morning shifts, an update message pops up to update the latest update, when I checked to see in HHAeXchange store the latest update there is no latest update, I usually update all of my apps weekly basis automatically! Last update on HHAeXchange was a week ago and was having issues getting into HHAeXchange for clocking in this morning!

by Angelmom_00

If the website is having issues or WiFi not working correctly we need other other options. I work for two companies with my one client and the other company has this ability to do this on their app. It let’s you tell input why you weren’t able to sign in or out.

by Crystal Mary Salado

HHAeXchange is good just when checking were you are is wrong I am standing in front of my patient and yet if says I am more than 200 feet away

by Angelbrunetta23

I have been having Synchronizing issues with HHAeXchange and I am not able to read the messages from my company for almost 3 days now if you can fix it that would be greatly appreciate it thank you

by Gigi Ger

HHAeXchange freezes from time to time causing me to shut down and restart my phone and on a couple of occasions, reinstall HHAeXchange . This is frustrating when trying to clock out. Recently I’ve noticed I cannot view and open previously submitted hours history.

by Trinurs

If ur first time download -it good to keep that way ( don’t update) because after update it will freeze and loading loading when u try to open to check ur visit list or schedule it won’t show. Meaning updates is worse. Even though it say update for better bugs fix but it not so please don’t do it.

by Meika Tank

I feel you should be able to chat with your office on here as well if you need more hours or less hours you should be able to talk with some one as well

by Odunola

HHAeXchange it’s a good and smart technique to put in our daily performance of our work schedules. It saves time. Hopefully it could be advanced to work perfectly away from
Some technical difficulty I sometimes encountered when logging in. Because it has to be routed through GPS, there had been occasional routing problems.

by Red4always

Isn’t work correctly sometimes depends the area is frustrating when u want a go home and keep loading noooo when u done ur work and is time to go home I want a go home and when u have to clock in the same problems and then u have to be calling the office bcuse u wasn’t late noooo they better fix HHAeXchange or continue with the timesheets

by Rae-Rae24💓

I’m constantly having trouble with HHAeXchange. At times i clock in but it doesn’t show up. Today when i logged in it told me to update and the screen is white you can’t see anything. They really need to fix HHAeXchange

by Something Like Beyonce

I can not see any of my shift that I am supposed to be working. HHAeXchange gives me such a hard time clocking in and out. I’ve tried resetting HHAeXchange so many times and nothing works. Please fix the problem!

by Dalin P

It glitched on me trying to clock in today. The loading screen took forever to load and my clock went through the first time but when I check again it never took my clock in! I very frustrated with HHAeXchange. I had to restart my phone a couple of times already in order for it to work! Fix the issues please!

by Erie814

When I started using HHAeXchange it worked fine, but about a week and a half after, it’s not loading all the info needed. I can click on the areas but not all the text will show up.

by QueenRaylynn

HHAeXchange freezes in the visits . I have uninstalled and reinstalled it that doesn’t work . Also I have reset my phone and it’s doing the same thing . I need to see my visits so I can work so I would need you guys to fix it ASAP ! Please and thanks

by Chinaboricua82

Im having issues and can’t see the visits I’ve made it keeps crashing and this is an issue. I restarted my phone and I deleted and reinstalled app and still the same issue. I’m a nurse and need this issue fixed ASAP. Thanks.

by Xbdeegee

Since the recent update I can still log in but I can’t really view the screen. The background is white but the letters seem to be white as well so idk what happened with this update. Please fix.

by 4Elevenn

App was always working fine until recently where my email isn’t visible and half of the text in HHAeXchange aren’t visible as well. Please fix.

by Jaecl

App was fine before update now I can’t see my past visits and it always freezes up please fix this. Please thank you

by Sheree19121

I can’t look at my old clock in times ever time I look at it HHAeXchange freezes on me

by Keath_Perez

You can’t see certain important information it’s like a glitch within HHAeXchange you can’t see most of the wording please fix the issue

by Monquie😘

This is the best app every created for home attendants I have been using HHAeXchange for about 7 years now