UCLA Status

Last Updated on 2025-01-15 by University of California, Los Angeles

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User reports:
No current problems

- Dining section only includes student dining, no list of campus restaurants or Ackerman options

- iPhone app version has a major bug that gets stuck and gives a blank screen when trying to submit to DuoMobile

- Portal gets stuck on a white screen when trying to sign in with UCLA ID

- Unintuitive design that requires signing in twice with the same login info to do the COVID survey

- Glitches that require reinstalling the app multiple times

- Legal names display instead of preferred names after update 4.6.3

- Survey is only available on the app instead of on a browser

Common UCLA Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve UCLA network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the UCLA App
1. On android, goto Settings » UCLA » click [Force Stop]

Clear UCLA App Cache and Data:
1. On android, goto Settings » Apps » UCLA » Storage » click [Clear Data] option. This clears both data and cache.
2. restart UCLA.

On android, goto Settings » Apps or Manage Apps tab.
Click UCLA » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto UCLA » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch UCLA