Citizens First Bank Mobile Reviews

Citizens First Bank Reviews

Published by on 2026-04-07

🏷️ About: Citizens First's Mobile Banking App provides quick, easy, and secure access to your accounts – anytime, anywhere. Customers can access their important Citizens First financial information securely, right from their fingertips.


       


Overall Customer Experience 😎


😎 Positive experience
65.3%

🤬 Negative experience
34.7%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 3,354 combined software reviews.

Is Citizens First Bank Safe?
Citizens First Bank Mobile is very safe to use.
65.3/100

  Safety Analysis »»

Is Citizens First Bank Legit?
Citizens First Bank Mobile looks authentic and legitimate.
65.3/100



Read 20 Customer Service Reviews 😠💢

4.8 out of 5
Cathleen

As much as I wanted to have. Small town bank - this is just too far behind in technology. The fact that I have to have a delegate app for each account AND my debit card is beyond ridiculous. I am in the process of changing banks.

Also - when writing this review - I have no idea what is being said as it is typing white letters in a white screen.

I would rate you a zero if I could.

It’s ok BUT

I’ve been using CitizensFirstBank /online banking and it’s very good. The issue is I bought an Apple iPad and the on line system doesn’t recognize my new device. That’s great , good security. The problem is CitizensFirstBank has an issue and the bank doesn’t care. I was told to just go through the website each time. Why have a smartphone with apps when the provider doesn’t care. Ditto many times. Ridiculous !!!!

Bill pay

Dislike how long it takes to pay a bill. I know weekends are unavailable but it takes up to 8 days. Why?

Camera is a pain. Fix this bug.

Every time I deposit a check with CitizensFirstBank . I have to minimize CitizensFirstBank and reopen it to take a pic of my checks. The rotate function isn’t working.

Okay but not great

Works fine for most basic things. However, the inability to add a memo comment to bill pay is terribly restrictive. (having to use the full website is painful and not sufficient for what should be an easy fix/option). Also, the fact that I can’t add in a decimal point but have to enter in extra zeros to make it go to dollars is simply mind-boggling! Allow me to enter a decimal point when specifying dollar amounts for Pete’s sake. 386 should be $386, not $3.86 by default. Allowing the use of a decimal point would be a sufficient fix IMHO.

Good App but have suggestion

I like CitizensFirstBank . It is very useful. I have one suggestion/complaint. When I make a payment that requires a check to be sent, it would be nice to see that transaction listed in the account right away. Even if it shows as pending. Currently the transaction doesn’t show up at all until the check is cashed and withdrawn from the account. That could be many days later and you can forget that you don’t have as much money in the account. Thank you.

Great app

The only reason I rated it a 4 is because you have to go to each individual statement instead of them being easily visible to each account. It would be great if they would show 12 months worth at a time for each account

Best bank

Keeping the small town old school banking alive

Mobile banking

CitizensFirstBank is so easy to use!

Travels

Out of town checking my accounts on line nice

Easy

It makes It easy to transfer money as I need it

Makes Banking so EASY!

I do 95% of my banking through CitizensFirstBank. Check deposits, funds transfers from savings to checking, etc. Great bank and App

Banking with citizens

Been banking with citizens for almost a year and the staff are very friendly and they always make me feel welcome and they are very professional, polite.

The Review

I love the customer service and the Staff at this bank!! I changed about a year ago and I couldn’t be happier!!

Best bank!!!!

Happy Holidays y’all
Our family appreciated everyone with our banking needs for the past 14 years and 5 months on December 1, 2021. Thank you, thank you ;)

John & Candice Andolina
The Villages, FL

Check deposit

Requirements for photos of a Nicole deposit too strict. Moved to you from SunTrust where it was easy. I typically must take 2 or 3 pictures of each side until I get one you will accept.

Love this bank

I have been banking here for 20 years and I have never had an issue. They are always very helpful and willing to go the extra mile! Hands down best bank in town!!! Thank you to all the staff!

Great Bank

My husband and I have been with your bank for a year now and are so happy we picked you! Your friendly tellers and accessibility to ATM machines are incredible! Always quick getting you in and out of bank! Would recommend to all!!

Hometown service with big bank advantages

I am so pleased and proud with the service that I have received at citizens. Cindy Falenga and Karen Gibbons always ready willing and available to help with any banking issues I have. I have dealt with citizens for over 30 years and they have my complete confidence and trust.

Review

Fantastic bank



Is Citizens First Bank Safe? 🙏

Citizens First Bank Mobile is very safe to use. JustUseApp Safety Score for Citizens First Bank is 65.3/100.
This assessment is based on our NLP analysis of 3,354 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

89.2% of users say app is safe 👍
89.2%

8.6% of users have some concerns ⚠️
8.6%

2.2% of users say app is risky 🚨
2.2%


Is Citizens First Bank Legit? 💯

Citizens First Bank Mobile looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Citizens First Bank is 65.3/100 .
This conclusion is based on analysis of 3,354 user reviews.

🔏 Privacy & Data Safety

Citizens First Bank collected the following data from you:

  • Data Linked to You:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Location



How was your experience with Citizens First Bank Mobile? Post a Review




Features

Citizens First's Mobile Banking App provides quick, easy, and secure access to your accounts – anytime, anywhere.

Customers can access their important Citizens First financial information securely, right from their fingertips.

Banking on the go with Citizens First's Mobile Banking App is safe and secure.

  Contact Support
Developer:
Citizens First Bank Florida

Contact e-Mail: