Citizens First Bank Reviews

As much as I wanted to have. Small town bank - this is just too far behind in technology. The fact that I have to have a delegate app for each account AND my debit card is beyond ridiculous. I am in the process of changing banks.

Also - when writing this review - I have no idea what is being said as it is typing white letters in a white screen.

I would rate you a zero if I could.

I’ve been using CitizensFirstBank /online banking and it’s very good. The issue is I bought an Apple iPad and the on line system doesn’t recognize my new device. That’s great , good security. The problem is CitizensFirstBank has an issue and the bank doesn’t care. I was told to just go through the website each time. Why have a smartphone with apps when the provider doesn’t care. Ditto many times. Ridiculous !!!!

Dislike how long it takes to pay a bill. I know weekends are unavailable but it takes up to 8 days. Why?

Every time I deposit a check with CitizensFirstBank . I have to minimize CitizensFirstBank and reopen it to take a pic of my checks. The rotate function isn’t working.

Works fine for most basic things. However, the inability to add a memo comment to bill pay is terribly restrictive. (having to use the full website is painful and not sufficient for what should be an easy fix/option). Also, the fact that I can’t add in a decimal point but have to enter in extra zeros to make it go to dollars is simply mind-boggling! Allow me to enter a decimal point when specifying dollar amounts for Pete’s sake. 386 should be $386, not $3.86 by default. Allowing the use of a decimal point would be a sufficient fix IMHO.

I like CitizensFirstBank . It is very useful. I have one suggestion/complaint. When I make a payment that requires a check to be sent, it would be nice to see that transaction listed in the account right away. Even if it shows as pending. Currently the transaction doesn’t show up at all until the check is cashed and withdrawn from the account. That could be many days later and you can forget that you don’t have as much money in the account. Thank you.

The only reason I rated it a 4 is because you have to go to each individual statement instead of them being easily visible to each account. It would be great if they would show 12 months worth at a time for each account

Keeping the small town old school banking alive

CitizensFirstBank is so easy to use!

Out of town checking my accounts on line nice

It makes It easy to transfer money as I need it

I do 95% of my banking through CitizensFirstBank. Check deposits, funds transfers from savings to checking, etc. Great bank and App

Been banking with citizens for almost a year and the staff are very friendly and they always make me feel welcome and they are very professional, polite.

I love the customer service and the Staff at this bank!! I changed about a year ago and I couldn’t be happier!!

Happy Holidays y’all
Our family appreciated everyone with our banking needs for the past 14 years and 5 months on December 1, 2021. Thank you, thank you ;)

John & Candice Andolina
The Villages, FL

Requirements for photos of a Nicole deposit too strict. Moved to you from SunTrust where it was easy. I typically must take 2 or 3 pictures of each side until I get one you will accept.

I have been banking here for 20 years and I have never had an issue. They are always very helpful and willing to go the extra mile! Hands down best bank in town!!! Thank you to all the staff!

My husband and I have been with your bank for a year now and are so happy we picked you! Your friendly tellers and accessibility to ATM machines are incredible! Always quick getting you in and out of bank! Would recommend to all!!

I am so pleased and proud with the service that I have received at citizens. Cindy Falenga and Karen Gibbons always ready willing and available to help with any banking issues I have. I have dealt with citizens for over 30 years and they have my complete confidence and trust.

Fantastic bank