The First Bank Mobile Reviews

The First Bank Mobile Reviews

Published by on 2024-11-20

🏷️ About: The First Bank Mobile App is a free mobile decision-support tool that gives you the ability to aggregate all of your financial accounts, including accounts from other financial institutions, into a single, up-to-the-minute view so you can stay organized and make smarter financial decisions. It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
62.8%

👿🤬😠 Negative experience
23.9%

🙄💅🫥 Neutral
13.2%

~ from Justuseapp.com NLP analysis of 7,875 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The service at the branches is excellent

- The mobile app is easy to use

- The Bill Pay system is easy to use and track payments

- Best customer service



Read 31 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Inaccurate

2022-05-23

I can’t count the number of times the inaccuracies of TheFirstBank has cost me money. For example I checked my balance yesterday to make sure I didn’t need to make a deposit and it said my balance was good. Then this morning I check it and BAM $144 in OD fees. That is such CRAP!

Using the revised site to see if a check was paid or not by bill pay

2022-06-24

Impossible to get to the site to see if a check had been cashed by payee, spent 20 minutes with customer service then told I should talk to bill pay, held for them for 10minutes, changed password, session expired, couldn’t get back in.
This verification of paid/cashed checks is impossible, back to the call and hold system because bill pay if you have the right number, tries but it’s still manual. Time wasted!

My app didn’t show on spot translation

2022-07-25

I am not happy. TheFirstBank shows the correct amount. So when i do translations looking at the balance. And it turns out bank system shows something else! How? Shouldn’t the bank system & mobile app be very well updates and sync?
Or if there is some feature like this please let us know.

Not good

2022-08-26

TheFirstBank constantly says “error loading” so I’m unable to see what my account balance is most of the time or even my recent transactions. I thought the update would fix it, but it’s been 2 days and I haven’t been able to see my account information at all.

USE TO BE GREAT

2022-09-27

I dont know what is going on with TheFirstBank but I just took it off my phone!!! It keeps asking ne to sign in, then it sends me a verification cide, I put that in, then it wants me to create a pin but before I can, it pops up with an authentication message wanting me to sign in all over again. I can sign in on the website just fine. TheFirstBank needs to be fixed!!!

Confusion in switching accounts in app

2022-10-28

When I open TheFirstBank , one of the account name shows up on top with a list of transactions below it. After some confusion in reading the transactions, I realized that they did not match to the account name on top. I figured out that I have to actually tap on the account name to get to that account and the menu that goes with it. It’s at that menu where I tap “transactions “ to get the correct list of transactions to match that particular account. It’s a very confusing app.

Why so easy to get in?

2022-11-29

All I do is open the ap and I’m in my account. That’s nice and easy but if anyone got hold of my iPad or iPhone they could easily wipe out my account!!!!

Don’t like the new update, please fix transaction error

2022-12-30

TheFirstBank has always been pretty good, but the new update got rid of all my transactions. When I go to “see all transactions,” I only have one pending transaction. I want to see all of my previous transactions from before I updated TheFirstBank. I liked being able to slide to choose an account and select it to view all my charges,etc. This new design is difficult to navigate.

Other than that, I like TheFirstBank . It’s very helpful and keeps me on my toes. But please fix the transaction disappearing error ASAP, thanks.

Bill Pay does not work properly

2023-01-31

The Bill Pay manage payments function is not available and the payment pending and history function are not easy to see.

Mobile Deposit

2023-03-04

So convenient love it

Long Beach ms Branch

2023-04-02

Best customer service all that work at this branch have the best interest of there customers I’ll keep using The First because of these ladies

it’s okay

2023-05-04

Don’t really care for TheFirstBank

Ease of use is so user friendly

2023-06-04

Ease of use is so user friendly

Firstbank

2023-07-06

I am a software developer with a sharp for a good website. The First Bank has drastically improved to the point where it is the best website for banking or business that I have ever seen. Thank you so much for your hard work. It really paid off with this website

Good Place to Bank

2023-08-06

The service at the branches is excellent and the mobile app is easy to use. The Bill Pay system is easy to use and track your payments.

User Friendly for Seniors

2023-09-07

Very easy to navigate! I have started depositing my checks using TheFirstBank . Tellers @ Hammond,La Airport Branch got me set up & made it happen!

Great

2023-10-09

Using my phone for online banking is so easy and efficient.

Depositing online

2023-11-09

Love this feature. It makes banking so much more convenient. Thanks The First. Love banking with you guys.

One of the few banking apps that actually works

2023-12-11

overall this banking app works great !!

Best customer service EVER!

2024-01-11

The folks at the first bank have been so helpful to me. Above and beyond. They are knowledgeable, caring. Wonderful service - wonderful bank.

Transactions not showing

2024-12-18

I cannot see any transactions for the past six days this needs to be corrected immediately

Unusable

2024-12-18

Just switched to the first after my bank merged with it. TheFirstBank won’t remember my login. I can’t get in.

Since update can't sign in. It pops up error.

2024-12-18

Can't log in. Keeps saying error or network server error

Mobile Deposit

2024-12-18

The mobile deposit feature has limit thresholds set so low, it’s useless.

Review

2024-12-18

It will not even open. I deleted and reinstalled it a few times. None proving to be better than the other.

Ridiculous

2024-12-18

You have a username.
You have the correct password.

You can’t log in because TheFirstBank doesn’t recognize a secure connection. And you can’t get an update. Deleting and downloading TheFirstBank again does no good.

Totally useless.

Help

2024-12-18

Where is sign out on the update? It used to be under settings.

Best ever

2024-12-18

I love this bank they make it so easy

Tim Harvey Owner Wash N Go Express Thomasville Ga

2024-12-18

Great Bank!

App

2024-12-18

Excellent app much easier then other app’s
At other banks

Awesome and functional

2024-12-18

This is the most functional App on the market. Easy to use.



Is The First Bank Safe? 🤗🙏


Yes. The First Bank Mobile is very safe to use. This is based on our NLP (Natural language processing) analysis of over 7,875 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for The First Bank Is 72.4/100.


Is The First Bank Legit? 💯


Yes. The First Bank Mobile is a totally legit app. This conclusion was arrived at by running over 7,875 The First Bank Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for The First Bank Is 87.6/100..


Is The First Bank Mobile not working? 🚨


The First Bank Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with The First Bank Mobile? Post a Review




Features

The First Bank Mobile App is a free mobile decision-support tool that gives you the ability to aggregate all of your financial accounts, including accounts from other financial institutions, into a single, up-to-the-minute view so you can stay organized and make smarter financial decisions.

Add Tags, Notes, Images & Geo-Information: By enhancing transactions with custom tags, notes or photos of a receipt or check, you have the ability to stay organized and find exactly what you’re looking for when searching through your finances.

To use The First Bank Mobile App, you must be enrolled as an The First Bank Internet Banking user.

Multi-Account Aggregation: View all of your financial information (balances, transaction history, merchant spending averages) in one place for on-the-go organization.

Contact: Locate ATMs or branches and contact The First Bank customer service directly from the app.

The app utilizes the same bank-level security that protects you when you’re on Internet Banking.

If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances.

After you successfully login to the app, your accounts and transactions will begin updating.

The app also features a unique 4-digit passcode setting that prevents unauthorized access.

Alerts & Notifications: Set alerts for low funds and be notified about upcoming bills.

  Customer Service/Support
Developer:
The First, A National Banking Association

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