Utah First Digital Banking Reviews

Utah First Digital Banking Reviews

Published by on 2024-10-22

🏷️ About: Utah First Digital Banking is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
73.3%

🙄💅🫥 Neutral
13.6%

😎👌🔥 Positive experience
13.1%

~ from Justuseapp.com NLP analysis of 2,493 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy and safe check deposit feature

- Fast and current transaction updates

- Face recognition for easy verification

- Helpful and patient customer service

- Clean and easy navigation



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Trash

2022-05-30

They keep adding Pennie’s to my credit card account AFTER I pay it off in full so it says it’s payed off but then just before billing cycle there’s literally a penny in the red and I get charged $20 for a late fee. I call them to inquire why this is happening and how I can avoid it and they hang up on me.

Why Fix What Wasn’t Broken, Too Many Hoops

2022-07-01

Tried to mobile deposit a check tonight. I was completely unaware there was a new app. I’m young and capable with technology, it was inconvenient but I downloaded the new app. Signed in with no trouble. I tried to mobile deposit a check but I had to set up my accounts to be able to deposit in to. I don’t know my account number so this was annoying. After looking up the account number I put it in but I have to wait until it’s set up on the other side before I can deposit my check? Incredibly frustrating. I decided to just deposit it in another bank, one that doesn’t require so many hoops.

New app/update

2022-08-01

The new app/update is terrible. The visibility into each of my accounts is not good and the layout of UtahFirstDigitalBanking is awful. It is a lot more confusing and not as user friendly. GO BACK GO THE OLD LAYOUT/APP!!

The old one was awesome!!

Don’t like it

2022-09-02

Hate the new app, yes has some new features but now it’s harder to find things, have to go through multiple screens when it used to be available in one. Just don’t like it.

Doesn’t update

2022-10-04

UtahFirstDigitalBanking has gotten worse over time. My checking always has the incorrect balance. When I call they can’t help me. This issue has me seriously considering moving to a different credit union…

Difficult to read now

2022-11-04

With the new app it is so hard to tell what my credit card transactions are. The whole transaction area is taken up with “Loan advance credit card...” and then maybe a letter or two of the store. I need to see where all of those transactions happened easily. Please reverse the order and make the store/website at the beginning of the transaction title and put the rest at the end.

Also, I liked the old stack view of all my accounts instead of having to scroll through to see my balances. It made it so much easier to get it all at a glance. Can there be an option of how we want to view them?

Old app was much more informative

2022-12-06

Usually when you get a new App you get a refresh of the look, however in this case they took away a ton of functionality. With the old app I could easily see all of my accounts at once, with balances for checking/saving, and payment due for my car loan. Now you have to dig into each account to find the basic info which was seen easily before. In the old app I could actually see on my loan how much was applied towards principle how much was interest. Now this info is no longer visible. I wish the old app was still around, this was a waste of money and time by Utah First.

Poor mobile deposit

2023-01-06

Mobile deposit is very very picky with images and checks.

Mostly Love

2023-02-07

Pretty stoked about Utah First in general. They are slow to release funds on personal deposited checks and they also don’t let Venmo deposit to you account, but Venmo can pay out of the account. Change this stuff and y’all would be 5 stars.

Icon name

2023-03-11

Great app but UtahFirstDigitalBanking name icon needs to change from Utah First Digital to just Utah First. Just a suggestion to make things look simple.

Great app, just missing a couple things

2023-04-09

I love this banking experience. It’s clean and easy to navigate. It is missing a couple (imo) key features I’ve had with other banks.
1 - Zelle; this person to person payment service is almost becoming standard with banking and the user experience. When my banker said “you could bill pay them” I cringed out of my seat. Person to person payments no matter where you bank is important.
2 - digital card rather than having to wait 3-10 business days for my card in the mail it would be nice to be able to download a temporary card to my digital wallet like Apple wallet.

Other than that it’s fantastic!

New App

2023-05-11

I personally liked the previous app better.

What do I think?

2023-06-11

Find this new system cumbersome. But perhaps it will get better with time.

Nothing complicated

2023-07-13

It’s easy to navigate

Long time customer

2023-08-13

Ye

Alfonso Montano

2023-09-14

I want to thank Kurstye for being so patient with me on this situation She was so much help and again I learned something this new Credit Union is the bomb

Excellent app

2023-10-16

This UFCU app is fast, current (or as current as merchants post) very easy to use, intelligent and very handy. And, UtahFirstDigitalBanking uses face recognition so you do not have to fuss with verification numbers. Great app.

love the new app but....

2023-11-16

i love the new app! but. could we please have app developers rename it so it doesn’t say “UtahFirstDigi...” under UtahFirstDigitalBanking icon.

it should simply say “Utah First” as the old one did.

Deposit Checks

2023-12-18

This make it so easy to deposit a check and safe from your house my wife and I really like this future

Bring back the old app.

2024-01-18

I don’t have an hour to click on every card transaction. In the old app you could easily scroll through without taking so much time.

Troubles

2024-12-17

Can’t quite get my face recognition nor print installed

Congested

2024-12-17

This is a messy version of a previously simple and clean format. I hate it



Is Utah First Digital Banking Safe? 🤗🙏


No. Utah First Digital Banking does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 2,493 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Utah First Digital Banking Is 15.1/100.


Is Utah First Digital Banking Legit? 💯


No. Utah First Digital Banking does not seem legit based on our analysis. This conclusion was arrived at by running over 2,493 Utah First Digital Banking User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Utah First Digital Banking Is 30.9/100..


Is Utah First Digital Banking not working? 🚨


Utah First Digital Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Utah First Digital Banking? Post a Review




Features

Utah First Digital Banking is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

Download the app, launch it, and login with "first time user" option or use your existing username and password.

It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

-Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

-Deposit checks in a snap by taking a picture of the front and back.

-Set up alerts so you know when your balance drops below a certain amount.

-Make payments, whether you’re paying a company or a friend.

-Reorder your debit card or turn it off if you’ve misplaced it.

  Customer Service/Support
Developer:
Utah First Federal Credit Union

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