First Bank & Trust - BANKeasy Reviews

First Bank & Trust - BANKeasy Reviews

Published by on 2024-10-16

🏷️ About: The First Bank & Trust app is a personal financial management tool that allows users to aggregate all their financial accounts, including accounts from other banks and credit unions, into a single view. The app is fast, secure, and provides users with the tools they need to manage their finances.


       


Overall Customer Experience 😎


🙄💅🫥 Neutral
45.1%

😎👌🔥 Positive experience
37.4%

👿🤬😠 Negative experience
17.4%

~ from Justuseapp.com NLP analysis of 4,342 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Love the look of the new app and having mobile access to simple information such as account & routing number

- All features present similarly on both computer and mobile device

- App has all the functionality of the website

- App is intuitive and easy to use

- Can see full account number for all accounts



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Getting terrible

2022-05-23

Their previous app was way better. Since they revamped FirstBankTrust and their website I have encounter it being down or out of service or error updates too many times. Now I can’t get an update on FirstBankTrust , the website won’t let me log in and my debit cards are declined. I can’t even access anything from the atm. Terrible!!!!

Needs to work with CC only users

2022-06-24

I am unable to log into the bank since I only have a credit card account. On the website, you can select what part of the bank you want to log into. Need to set up that selection during login.

WORST APP FOR BANKING !!!

2022-07-25

Once again, First Bank & Trust fails impress. This newly launched app is not user friendly. Granted, I’m sure it was launched to be safer, but did you bother to test it out on a consumer panel? It’s overkill in the data side, with too much on the screen at once.

Add to that, the checking register does not stack so you can see your balance. Or if there is a way to set it as such I couldn’t find it.

I guess more disappointing was the fact that I called customer service to get assistance on FirstBankTrust , and the phone agent said they were still try to figure it out, and “just like everything that is new and we have to wait for it to get better.....” wah, huh????

Regardless, I’m highly disappointed in this apps launch. Not well thought out in my opinion.

I’m dumping FirstBankTrust and will just use the online banking sign on instead.

Function

2022-08-26

I think the vision and design for FirstBankTrust is very sleek but the function is very poor. FirstBankTrust is never up to date with what’s in my account or payment processing isn’t listed and sometimes says one number and than an hour later it says a higher number and I didn’t deposit anything. The old app was very quick and this new version is super slow. I am very disappointed.

Hard to navigate

2022-09-27

I have 3 accounts and it takes me 3 times as long to look at each one. Also, I really like auto check capture for deposits and that is gone on the new app. Not impressed.

Mobile deposit

2022-10-28

App works great except Mobile deposit. Only works half of the time on checks that i am trying to deposit. Have attempted different lightings and areas in my house when it fails and most of the time still does not work. Pretty inconvenient when our closest location is 30 miles away

Mobile deposit

2022-11-29

The taking a picture (captures) is harder than the old app. It should do it automatically when it is clear. Also this review is hard to write, because I can’t see it. Text is white on white background. Sorry for errors!

More Features, Better Information

2022-12-30

Love the look of the new app and having mobile access to simple information such as account & routing number, previously difficult to find except on my physical checks. I also appreciate that all features present similarly on both my computer and my mobile device, which wasn’t always the case. Nice upgrade, FB&T!

New On-line Banking

2023-01-31

So simple, easy to understand and navigate. Very IPhone friendly, love it. Excellent job First Bank & Trust.

JMS

2023-03-04

It works so well, especially the mobile check deposit.

The unusual

2023-04-02

Sometimes I have an unusual occurrence and need a hand solving a problem. I can pick up the phone, call the bank and have the problem solved on the first call. They are excellent people to work with. I know my banking business is done with a banker more than with a bank. Thus, what I seek is a good banker and have found them here.

Online deposit.

2023-05-04

Great feature on FirstBankTrust, I live 400 miles from my home bank. Thank You!!

Great Improvements!

2023-06-04

FirstBankTrust is far and away better than the previous version. Great dashboard and more intuitive features. Thanks!

Great service

2023-07-06

Always happy with this bank for 10 plus years!

So pleased!

2023-08-06

I am new to the area and am so happy to be connected to a family own South Dakota bank. Customer service is amazing and online services are easy to use.

Great new app!

2023-09-07

I love being able to switch between my 2 profiles without needing to logout and re-enter credentials!
So easy to see everything at a glance and move between accounts!

Best app for banking!!

2023-10-09

The bank easy app is the best I have ever used. Responsive local US customer service targeting the specific transaction. VERY well thought out. I would not change anything with FirstBankTrust. Thanks for making life easier and saving me time.

Review

2023-11-09

It’s an ok banking app., but now that the new app. has been released, users have much more information available to them, which typically would only be available on a web browser. I enjoy the new app., and I’m sure most customers will too.

Intuitive & Easy to Use

2023-12-11

Love the updates to the new app, very intuitive and easy to use. I really appreciate being able to see the full account number for all of my accounts (instead of masked) and that FirstBankTrust has all the functionality of the website. Well done indeed.

Quality Banking App

2024-01-11

Very consumer friendly, and always have quality customer service

Not impressed

2025-01-15

Can’t see where to log off. Feel this offer far less security on my personal device. Also with my credit card now visible as an account why can’t I just transfer funds to make payments. My other bank allows for this, always has.

New App Layout

2025-01-15

Love the organization and customization!



Is First Bank Trust Safe? 🤗🙏


Yes. First Bank & Trust - BANKeasy is very safe to use. This is based on our NLP (Natural language processing) analysis of over 4,342 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for First Bank Trust Is 68.2/100.


Is First Bank Trust Legit? 💯


Yes. First Bank & Trust - BANKeasy is a totally legit app. This conclusion was arrived at by running over 4,342 First Bank & Trust - BANKeasy User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for First Bank Trust Is 100/100..


Is First Bank & Trust - BANKeasy not working? 🚨


First Bank & Trust - BANKeasy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with First Bank & Trust - BANKeasy? Post a Review




Features

- Ability to add tags, notes, and photos of receipts and checks to keep transactions organized

- Set up alerts to notify users when their balance drops below a certain amount

- Make payments to companies or friends

- Transfer money between internal and external accounts

- Deposit checks by taking a picture of the front and back

- Reorder or turn off a misplaced debit card

- View and download a long history of statements

- Find branches and ATMs nearby

- Two-factor authentication, a 4-digit passcode, and fingerprint or facial recognition for added security

- Free to download and use, but standard messaging and data rates may apply from the user's cell phone provider.

  Customer Service/Support
Developer:
First Bank & Trust (SD/MN)

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Website:

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