America First Mobile Banking
Get the most out of your America First membership
with our Mobile Banking application. Add all of your accounts for a full
financial view. Make transfers, pay bills, and deposit money anywhere,
anytime. Let us help you stay on top of your money. America...
Admiration for excellence in all areas
I have been with America First from long before it was AFCU and would never think of changing My children and grandchildren are also AFCU member. AFCU’s determination for accuracy, expediency and many Rotherham words I could use to define them. In all my years with AFCU I have never had any kind of banking error, have always received dedicated representatives that are knowledgeable as to the customers unique need. When I hear that someone uses a bank I cringe (why would anyone to that). In using a company for as long as I’ve used AFCU which is over 50 years without any incident is unheard of. So I am very proud to shout I am am AFCU member and wouldn’t have it any other way!! Thanks to all of you at AFCU for all you have done to make me feel I am your most important customer. I am also proud to say that I recommend you to all people I know that are looking for a financial institution. Kudos to you AFCU, you have earned it and more. Warm regards, Chantal Beason
Great, but with a few bugs
It is incredibly convenient to be able to see balances and transactions anytime from anywhere and compare gains and losses month to month. It also shows where your spending lies in an easy to understand pie chart, including categories such as food and dining, automotive, entertainment, etc. You can deposit checks and make transfers without even leaving the couch. But it also has a few issues. Every couple of weeks, it denies me access to it, saying that my password is no longer acceptable because I’ve changed it (when I haven’t.) my only option, then, is to try to reset my password, which it always tells me is “unavailable.” It usually accepts my same old password a few days later without my doing anything else. I’m finding out that shutting off my phone for a few minutes when that happens helps. I’ve had a few other issues occasionally, but they’re not as bad as this one. It’s a very helpful app, though, overall.
Frustrating to say the least
First, I’m not bashing AFCU, I love the credit union itself, but this app is freaking TERRIBLE. What really aggravates me, is the fact that I won’t have pending charges shown whatsoever for days. I sometimes will forget about some of the charges I’ve made, because I’m human and don’t remember every single shopping trip/bill, etc. and I figure the app will keep track of my transactions so I don’t have to write them down manually. The point I’m getting at is next thing you know, my account is negative because those pending transactions never showed and I spent money elsewhere. Also, something the old app had and not this one, is when you spent money, it would say where and how much and off to the side it would state what your balance was after that transaction. It would do that for every transaction so you could visually see where the money went, and how much was available after you made that purchase. I hope that makes sense? & I HOPE it gets fixed. I often miscalculate because of the flaw, and end up looking like a don’t know how to manage money.
I've never been very good with banks and my prior experiences left a sour taste when it came to Mobil banking... but for some reason American First credit union seems to work well with me.... it completely accommodates the needs of someone like my self who knows very little when it comes to iPhones, computers and technology... and even better the few times I've screwed up, calling the friendly people in the customer service department is anything less then marvelous... always friendly, patient, I can feel their smiles jump thru the phone when speaking with me... makes me want to mess up just to call them..... I will always rave the positivity and easy to maneuver on line Mobil application...... along with the card guard services that give me the piece of mind I need to watch over my funds....... Thank you AMERICA FIRST CREDIT UNION
This app does two major things for me. One removes my stress of having my card stolen or run without my knowledge: I turn off my cards until I’m ready to use them. You can also set limitations like max amount run in a transaction or you can set it to decline certain types of transactions like online or out of your state. If someone tries to run your card with them turned off it gets declined and you get a notification! I have had someone steal my card information and clear my account in a day, so this is a big one for me. And Second: it tracks my spending so I can easily go in the app and see where my money has gone category wise. This has actually helped my budget more than I though it would. Like everything the app is not perfect but I would highly recommend it.
AFCU app is credible
I like the features of this app. It lets you make transfers easily to other people or into savings. It also shows how much of your money is spent on certain items. I waste too much of my money on food, but it’s part of life and it helps me budget that. The charges on a past review are pending because that’s how long it takes some services to go through.. so that really just sounds like a personal problem. It’s nice that it has those pending charges because you can track how much money will be lost soon. You can also deposit checks electronically when needed. It also seems secure and you have to enter your password pin every time you check your finances. It has been a helpful app and it’s much easier to track money than without it and having a mystery card, or just making frequent trips for bank receipts..
A good try
The new app is mostly a let down. The icons and labels have been updated and yet the GUI is confusing and hasn't taken the user experience into account in some aspects, in my opinion. It's so frustrating to use the app just to do simple tasks. The old app was frustrating to use also, but now AFCU went too far in the other direction; way too much in every place. It’s also very slow—just for everything. They tried to make it graceful and fluid, but it is annoying instead. One core problem I’ve had is making transfers out of savings accounts: it doesn’t always tell you your transfer is one of the regulation D transfers. It only tells me that if I transfer within my account. If I make a transfer from savings into another account then it will not tell me. I called Support about this and they said their app does tell them each time, so I’m the special one, I guess. Their recommendation was to uninstall the app and reinstall it. I did that. It still doesn’t.
Doesn’t update amount in bank accounts it real time.
I loved this app so much, super easy to transfer money, super user friendly and easy to navigate, and quick to check account balances. Well one day I made all my bill and credit card payments because the app said I had enough money in my account. Well soon to find out the app hadn’t updated my checking account balance and I paid bills and credit cards with money that wasn’t really in there. They charged me over draft fees and sent me a letter in the mail and said i had $75+ worth of fees for over drafting. I wouldn’t have paid my bills and credit cards if I had known my really checking balance but the app doesn’t update it in real time. I saw a couple previous reviews that said the same thing happened to them and I never thought that it would actually happen to me. Now I just log on using safari and use the full online banking instead of the app because that’s real time.
Worst Banking App
This app is ridiculously bad. It’s constantly out of sync with my actual bank account, even if I’ve just manually told it to sync. When I click checking to see which purchases have gone through it will only show purchases for that month. So if it’s March 1 in the morning it will be empty or have one pending thing. If a purchase or bill went through on April 30, you can’t see it without going through a few more steps in a completely different area that lumps all transactions for every account you have in one area. Old and paid off accounts from years ago show up with their full balances when I first got the app putting me into a panic. The only good feature is the card guard but that doesn’t work properly because I can’t distinguish between mine or my husbands debit cards. If I lose mine we have to shut them both off?! Other banks have figured this out I don’t know why AFCU can’t.
Basura ; garbage
For some god forsaken reason this app doesn’t recognize my account # and password .. SO when the information is entered I get a “ system error occurred please call this number “ alright fine whatever let me talk to a representative . I call the number and tell them my situation and not only do they do a poor job of helping me but it seems like they don’t know what to do ( that’s customer anywhere)... it’s very annoying that I can go to the America First Website and enter all my info correctly and it works ! but when it comes to this sorry excuse of an app it just does not comply.. I really don’t have the time to turn on my PC and check my funds ... it’s the reason why I have the app but even the app doesn’t want to work ... TL;DR ~ I’m upset that not only is customer service not helpful when it needs to be but the app doesn’t recognize my #’s so now I have to wait another day and see if this will finally work
Really Love AFCU!
This app could use a couple of things (like expenditure details, etc) but it is simple, easy to use, and within a very short period of time, it is up to date. (Apx 2-3 mins to show transfers and deposits, and once a charge gets processed, those are updated quickly as well. I like the added feature on this update that lets you know your payoff balance on a CC or LOC right on the transfer amount screen. Before this update, I had to try and remember my balance and the amount to transfer, which I often messed up. This makes paying these off each month simple! I love this credit union and their app makes banking on the go, a breeze! I hope they continue to update and make even more positive changes over time!
This app is a game changer!!
Just started using the app and love it. It’s so nice to be able to see all my accounts in one place, and to be able to easily gauge my overall financial health. Another thing I really love is how it takes all my transactions from all my credit card accounts and displays them in one place. Not only that, but the transaction data is incredibly clean and easy to understand. No longer do I have to try and figure out where the transaction was from. There is also some other great tools in here as well, but clean transactional data and seeing all my accounts in one app are my favorites! Great job AFCU on staying ahead of the curve.
Solid app with one big issue
Overall the app is useful. I do wish that the categorization of transactions applied to future transactions though - it is time consuming to re-categorize the same things when they are added incorrectly because the app does not “remember” what you selected the last time. For example, our water and garbage utility bill is entered as “Uncategorized”. I change it to “Utility” and it does have a re-categorization confirmation to ask if I want to update all the other matching transactions which is great, but the next time the same transaction shows up it is “Uncategorized” again and the process repeats. It would save a lot of time if the re-categorization confirmation applied to future matching transactions as well as past ones.
Some good some annoying
There are a lot of features I like about this app, easily being able to view transactions, easily being able to move money to my accounts or other accounts, the privacy guard when you suspend the app...I also like how pending transactions are factored into my balance when I go into my checking account, and can see positive and negative charges to each account easily. There also some things I wish I could change about it. The main thing that I want to change is I wish I could customize my budgets within the app. It creates budgets for you, but a lot of my charges automatically are categorized in miscellaneous, and doesn’t keep me accountable.
Great app all around
Shows pending charges right away, let’s you make transfers to whatever account you need, shows credits and debits to accounts to help track spending. All around amazing app and paired with card guard I love the combo. Can turn on and off cards when not using or after shopping/anything you’re really doing involving spending. I do enjoy that it will show me available credit as well before the transaction has even processed so I know when my card is getting high and I can pay it down. Maybe the app was bad in the past but with whatever they’ve done with it I think it’s fantastic.
Yes. America First Credit Union is very safe to use. This is based on our NLP (Natural language processing) analysis of over 34,656 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for America First Credit Union Is 62.8/100.
Yes. America First Credit Union is a totally legit app. This conclusion was arrived at by running over 34,656 America First Credit Union User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for America First Credit Union Is 62.8/100.
America First Credit Union works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: