WorldRemit Money Transfer Reviews

I have it with World Remit! For the past 6 months each time I initiate a transaction to someone in Tanzania, I have to call and babysit the transaction, because there is always an issue where my receiver is not paid in a timely manner. Furthermore there is always misinformation and vague excuses as to why my client did not receive their bank transfer deposit.

This time around I sent a bank transfer deposit on Thursday, and when I checked on Saturday I saw that my client had not been paid, so I called them per usual and they told me that their local partner locked the transaction. They said they will email them to release the funds that day. When I asked why the partner locked the transaction they could not give me an answer, typical! Now a breach has been created between my client and I because their partner locked a transaction without informing them. Here it is Monday and I’m still waiting for my client to receive the transfer.

This company is not reliable for bank transfers at this juncture. Do not use bank to bank transfers.

Sadly, I have used this service three times. Each time, there has been an issue. I currently have $130 in limbo for almost two weeks. The World Remit team has told me a different story each and every time I’ve inquired about this transaction. These interactions are entirely devoid of information and empathy. One rep literally didn’t know SOP for a regular money transfer when I asked her to walk me through it. WR called my intended recipient, said they never did so, and will now not return his calls. Where is my money and what on earth is the holdup? I’m not sending it to a new recipient, either. Very frustrating the first two times, now, on the third, it’s absolutely a pattern.

Update; The WorldRemit team lied to me, stating the bank was having technical issues (for two weeks). Little did they know I have contacts at said bank who said things were working perfectly. They just canceled my transaction; the one thing I asked them not to do. This has real-life impacts. My friend needed that money. I will be telling anyone who will listen to avoid WR at nearly all costs. I hate being lied to. Take responsibility, WorldRemit. Your team was supposed to help but in my multiple contacts to CS you just lied and made excuses. I am waiting another 7 working days apparently to get my money back. Crazy - you took it out of my account in 7 seconds. Awful.

Update: They must have improved their app's responsiveness. My only frustration is the hurdles you must still run to get inside WorldRemitMoneyTransfer ... You must get past 2 different Welcome screens and then input a PIN # twice... But it's fast once you get it going and it's reliable, trustworthy. I've used them for about 20 years (their competitors are scary bad). I've had good customer service, trying their best, they just don't know how to correct their app. And I think they're doing their best in an insane world. (Note to developers: I certainly won't leave pvt info like my WorldRemit ID here, don't ask.)

Really can't recommend this iPhone app. Perhaps depending on a very good, very reliable internet connection, but app continually crashes midway through a transaction. Had it double-send (!) once when it crashed during my transaction and so I re-sent, unable to verify whether it had worked. Note, the service is reliable and fast going through a browser on desktop. I've used them weekly for many years, but really can't recommend their iPhone app. Of course I've dumped WorldRemitMoneyTransfer and re-downloaded it again many times; it's just buggy.

Be careful. The rates are low and the user interface is nicely done. However, if you make frequent transactions or a large transaction - be prepared for problems. Your transaction will be stalled - with no notice to you for hours (days) and no explanation. You have to call or email. If you email, expect to wait at least 6 hours for a response. If you call, prepare to wait on hold for 15 minutes or so. They will request information - copies of your ID, bank statements - over and over again. I’ve supplied the same information three times within the past month alone. I guess you get what you pay for. Western Union, Xoom and MoneyGram cost more, but generally you have much less hassle. The first few transactions will be fine. But once you become a regular user, be prepared. It’s a strange business model to penalize/hassle your best customers. I want to see WorldRemit succeed, but lately I’ve only been annoyed by my usage. Initially i was a fan. Not anymore. That’s a shame, but the marketplace will vote with their dollars. I am.

I started of with a small amount to test if it worked and it did. Then I took chance with a larger amount and first there was notification that it was delayed, which is fine. One day of radio silence and then they text saying it will be credited the next day. The next day they say recipient has been notified that funds are waiting. Recipient did not get funds and app tracker kept saying processing. A couple more hours later WorldRemitMoneyTransfer tracker says failed transaction. I emailed them twice and their response was we can’t reply look at FAQ. I check back on app again for tracker it has reverted back to processing. Is this a sham? The money was for charity during Ramadan. There is no option to cancel this.

Update- called customer service and they were most unhelpful and frustrating. They said there is a technical glitch with the local partner and they do not know when it will be fixed. Could not provide a timeline or issue a refund. The agent kept repeating we cant do anything 10 times when asked for a resolve or to speak to someone else. For some reason it is not their responsibility if there is an issue with their local partner. Then why provide this service at all if you will not provide end to end service???

First time sending money was ok… just asked for a few documents which I submitted promptly. I made two transactions on the same day and without an explanation, they disabled my account. The first thing you’d say is “call customer service” right? WRONG! Their customer service never answers calls… you’ll be on hold for more than an hour listening to elevator music :/ I left a call back number, no one called me. So I decided to use that online chat feature (that’s your best shot talking to someone by the way), I asked why my account was disabled and apparently “they can’t disclose.” You’d also think if they disable your account they automatically refund you? Haha you thought wrong… another bad encounter with customer service! No confirmation of a cancellation of transaction via email/text no nothing… you apparently just have to trust that they will refund. At least that’s what I’m doing now, waiting!! I requested a cancellation of my pending transactions since I couldn’t do it through WorldRemitMoneyTransfer because they disabled my account and I haven’t received a confirmation other than the word of a customer service agent. WorldRemitMoneyTransfer is frustrating is all I can say :( If you want something reliable for frequent use, this is just not it!)

I was using PayPal before to repay someone in Canada, because they don’t have ApplePay or Venmo! But the fees were just ridiculous and recently got even worse. Then I found out it took him 10 days for the money to even clear! Wish we would’ve switched earlier.

WorldRemit just charges a flat $3 and it gets there in about 3 days. We tested it out sending $1 first to make sure it went to the right place; it kept notifying that it got caught up somewhere the first day or two, probably his bank verifying details, but they sorted it out without us even having to do anything and every transfer after that has been smooth sailing. Night and day difference and makes life so much easier. Love the updates too, we feel comfortable sending larger amounts of money back and forth, which is great for planning trips or things like that. The UI is clean as well. Highly recommend!

So I had my account for months and sent multiple transactions. All was fine until a few weeks ago. Was ask to prove my identity. After sending my passport photo and giving them my address and other information multiple times. My account was canceled. They would never let me speak to the supervisors higher than anyone on the team in Phillipines. No matter what time of day. They will never transfer you to the main office in Denver. They could never give me the specific reason they canceled my account. They would only say that due to the rules they had to cancel it. No explanation or anything. At least tell the customers why you canceled the account so they never have that problem again. Also when they say something is under review. It takes a long time. Not to mention they give you the run around and never tell you that the reviews team only work from Monday thru Friday. So in all the money transactions were good and worked at first but after verification of identity all got worse with no explanation and account closure. Not good service.

A few days weeks ago, my account was disabled for an unknown reason. I have contacted world remit via live chat everyday for the past few days, about a week. Every time, they said that they were going to send me an email to reactivate my account and they also said that they were going to manually reactivate my account, within 24 hours. It’s been more than a week and I still have not received a reactivation email. The account is still disabled and every time I contact, they said to wait for the reactivation email or to contact my bank. I have contacted my bank many times but they had no idea what I was talking about. Since reactivating the account was taking soo long, I just told them to terminate the account so that I can make a new one with the same email. The representative sent a request to the support department to terminate my account and they said that it was going to take 24 hours but disabled, not terminated. HORRIBLE customer service and EXTREMELY unreliable!!!! I had to send money to a friend in India who is battling COVID but the could not reactivate the account or help in anyway. I would recommend using a different money transfer platform!!!!!!!!

Giving this company a negative zero is an understatement, however , I wish I could. I sent money to a friend and for whatever reason he cannot receive the funds. I put in for A refund and to this date hasn’t received it yet. They told me they sent a transaction to me via email, which they did for my bank to use and look for the funds. My bank refused and I don’t blame them bc they felt as I did, that it was a way to hack into accounts. I have never heard of such bs in my life. In all of my years of dealing with banks, if you have to be refunded it goes back to the account and no bank has to look up anything. They took my money and I won’t be using this crappy company again. I went in to unlink my card but got a message saying no cards saved when clearly I used the card to send the funds. I hate this company. This seems as a scam but they won’t TAKE anything else from me bc I won’t use them again! I pray that there is a better way to send and receive for the people that has had bad experiences with them. For the ones of you that’s satisfied, I’m happy for you. Sending money was fine, my friend received in minutes. Giving back was when all hell broke loose.

A few years ago I used world remit to send money to a friend in another country. I have an organization and we send money monthly to an orphanage. Two years ago they put me through extensive questioning and then abruptly shut down my account without any further explanation. A few weeks ago I attempted to use world remit again because I needed to get money over quickly and it allowed me to create an account and when I went to send a portion of money that my friend needed in order to keep our children enrolled in school, they took five days to even process the transaction and then I had to call and figure out what was going on. The lady told me that they would push my case to the top of priority. The very next day day they put the money back in my account like nothing had ever happened. Complete waste of time and resources. You are better off sending money through your bank account. They claim that they are making sure fraudulent activity isn’t going through, but I reached out, I called and asked questions, never did I get an email explaining what was going on or a phone call.

I just want to say that I’m a bit new to sending funds internationally but a very good friend of mine recommended WorldRemitMoneyTransfer and so far so good!! It is very quick and efficient! Way way better than Western Union, that is such a joke! The transfers only take about 20 minutes to process and a couple of times when I’ve had a delay it was pretty easy to get someone on the phone that I could understand. They are based out of Colorado but it’s so easy to send money anywhere! The only thing I don’t like is not being able to send direct to bank account transfers since the changes in Nigerian banks. Mine was stuck in mid transfer for a few days while we tried to figure out the hold up. Over all good service though. Very cool! I highly recommend World Remit!!

I received a message that I would be credited within a few minutes , but no response instead the transaction was placed on hold for two days now , first dey say waiting for authorization for over 24 hours and later say on hold, y’all advertise on instant transfers to African countries, so after all ID verifications and photo clarifications is it then reasonable for y’all to place on hold a transaction? I thought the reason for all the ID and photo verification is to make sure it’s legal, and when a call goes through they direct you to an office which takes hours to call back with no reasonable solutions to it ,it’s very poor and bad things like this keep happening, this is the second time I’m getting issues like this , no good . I have recommended this to several people and they give same complain . Please fix this cause y’all have a great service it would be bad to ruin y’all reputation with all of this happening.
We are customers please we love fast, instant and reliable services and i believe that’s not much to ask for .
From Kelly

I was sending money to the UK and they ‘disabled’ my account without warning or explanation AFTER they had already taken the money from my account. I called and was told they could not give me an explanation as to why this had happened, that they had already canceled the transaction so that if my account were to be reopened I’d have to essentially start again and wait up to 7 days for the money to even be refunded. After reading other reviews, I see that this is a regular occurrence. Even the fact that I was also told there’s nothing anyone can do about it and that there’s no supervisor I could speak to, after my own persistence this was found to be untrue and I eventually spoke to someone else about it. I had read through their terms and conditions intently and could see no reason as to why this would have happened.

This is essentially a joke of a company that I would not recommend anyone using. However, I have since tried transferwise who actually transfer the money abroad quicker and cheaper fees. That is what I’d recommend to anyone still looking

So much better than WU! I do this all thru my iPhone. But there is one thing I hate: I’m constantly having to provide copies of my bank statements and/or justifications why I’m sending the money. The reason this is a problem is because the email is easily missed & you only get 2 days to respond. And this request happens quite often (more often than not). This wouldn’t be an issue if they’d send me a text saying an email was sent needing something from me, but they don’t so I constantly miss their email. They send texts when the money is ready & when it’s been picked up, but no text when there is an issue...I get hundreds of emails & don’t usually sift thru them often so their emails are often missed and my transaction is cancelled! Meanwhile the money was yanked from my account so I’m having to double check if the money was returned. And the reason is the same every time!

I have a family member in Kenya that I have been doing some fundraising for and he suggested we try world remit to send money back and forth due to lower fees and since he doesn’t have the ability to use Venmo at the moment. I opened an account, got his information, and tried to send him some money to test it out. He never got the money, but they took it out of my account no problem. Moments later I was kicked out of my account saying it was disabled later receiving an email saying that I was essentially banned from using the service. I contacted their customer support and they were of absolutely no help. They said they couldn’t tell me the nature of the cancellation of my account even though it was MY information concerning MY bank account?? They did refund the money but after reading review after review of fraudulent/awful experiences similar to mine I’m uncomfortable knowing they have mine and my family member’s financial account information. Do not use world remit. Stick to western union or something like it.

I sent money to my friend. And (normal) they requested my ID’s, so I sent them, a day after the ID’s were “processing”. I wrote to them and they answered that my ID was denied and that they needed another ID (I was already angry because at WorldRemitMoneyTransfer even tho they said they were denied, they still showed up as “processing”. I immediately requested a refund and that’s when all really started, I wrote to them and they said the refund could take 3 days, that same day the refund was in my bank account (thank God I didn’t resend it through another app to my friend) because then it was charged again and WR took the money again. It has been 5 days and still no money all it shows up in my bank account is that they charged the money again. I contacted my bank and they even want to cancel my card it seems like WorldRemit is not that safe after all, but I’m scared to cancel because I saw another review that someone cancelled their card and now WR won’t refund because there is no linked card. 😫😫😫😫😫😫😫😫😫😫😫😫

But thereafter has been smooth operator. Somewhat, because now they seem to be playing like all other players by paying you cheaper rates for the currency exchange. Still very pleased. Being a foreign entity probably made it difficult the first time I sent money.

Specially with stupid government regulations making it hard for poor people. Yet big banks do scams in the billions and they get a little slap in their hands. We the poor stand to suffer more in difficult times as the government gets more idiotic. Yet thieves like Western Union steal your hard earned money.

Overall, in the IPhone WorldRemitMoneyTransfer executed great and transfers arrived in 30 mins or so to Mexico. However, this is rather slow in this so called technological world. Boycott scammy Xoom and Western Union.

I tried to send money and it looked like everything was fine. The next day when I tried to login to check the status — it won’t even let me login. It just says “Account Disabled”. It doesn’t give you an option to ask why. They don’t explain why. They don’t give a link so you can refute. The only thing in bold letters is Account Disabled. So what happens to the money that I sent? What kind of cra**y app is that? What kind of customer service is that? They just state “Account Disabled” when you try to login with absolutely no explanation – actually they tell you absolutely nothing except those two words “account disabled” nothing more to add or to explain.
I suggest everyone reading this review stay as far away from WorldRemit as they can. Go to WesternUnion. I’ve been using it for almost 4 years now with no issues. The only reason why I downloaded WorldRemitMoneyTransfer was because my friend didn’t have WesternUnion in his location. What a pathetic way to treat a new customer.

If you have never heard of world remit there is a reason why. I was in Ghana, West Africa and just tried to set an account to pay someone for catering for a dinner party. After several hours trying to open an account and completing several verification checks, I was emailed to be told that I need to submit a photo ID and a selfie! I thought that was an unprofessional and shady way of doing business but I provided that anyways. Then I get an email saying on review my account has been closed! Closed with no reason. I’m quite sure the reason is because I’m sending money to someone from GHana. My account was closed and I was not given any valid reason as to why it should be closed, the rep was not very helpful and ended up hanging up on me. They may take your selfie and use it to scam someone, the whole thing is a very shady and fraudulent way of doing business. Take your money somewhere else, preferably to a company that doesn’t discriminate on the color of a man’s skin or where they live!

I think world remit is amazing! I’ve been sending money to the Philippines. It goes right into their bank account! The bank is not even listed and it still gets there very quickly! The recipient has not had any problems getting their money. I thought WesternUnion was the best. If you really want to know the answer, I think world remit is number one as far as I’m concerned. Those who have had a bad experience, Please give them a chance. Do you want to know why? Because none of us are perfect. World remit tries very hard. I’ve seen it firsthand. I think they do an awesome job!!! When ever I’ve sent money, They’ve constantly kept me posted on where the money is and what’s going on. They would let me know how long it took for the money to get there and when it got there. The other person was notified immediately and given a confirmation number. I think they’re more friendly and more professional than WesternUnion. And last of all, I think they’re a lot more caring and I want to thank them very much for meeting my needs.

I just wanted to say after reading the reviews I was pretty skeptical about WorldRemitMoneyTransfer and wasn’t sure the money would reach its destination (US to South Africa). My mother was in dire straits and I decided to try.

WorldRemitMoneyTransfer was super easy to navigate and at a click the funds were transferred. My mother had to fill in a form and once that was done the funds were in her account. Super fast. She was very thankful she did not have to go to western union or even to the bank and walk around with a lot of cash and I was super glad that she received it in her account without any glitches. If I could give WorldRemitMoneyTransfer and service a 20 star rating I would.

Thank you. This is definitely something I would recommend and use in the future.

I have to say that WorldRemitMoneyTransfer and the whole process is very good, simple yet effective. Just remember to upload your license so transfers can take place in minutes. Unlike other (better known) services, this one doesn’t keep your money for days and provides good customer service).
That said, WR charges a fee for their service (1.3% in my case) which I find fair and reasonable. However, I found out the hard way that the credit card I used to settle with WR charges an additional transaction fee of 5% !!!!! This is an outrageous amount for doing absolutely nothing. The problem is that the credit card transactions come to Bank of America as a “cash advance” for which banks still charge much more than they charge merchants and must be a great source of profits. In any event, I am disappointed that WR would let the transaction be processed in this fashion. I thought WR was a reasonable alternative to (the horrendous) WU but now I think the search must continue.

Ok, I heard about this wonderful service to send money overseas to friends and family by my cousin. I decided to check it out to see what was all the commotion about it, once I created my account in under 5 minutes and begin to send money to my family in Ghana. Couple minutes later, I received a message from WorldRemit saying that my account is disabled. Wasn’t sure why I was disabled, I decided to investigate more and I got no explanation as why my account is disabled. Terrible service right off the bat! I decided to call to speak to a manager (no ones a manager/supervisor). All they told me was to read our term and conditions for more information. I’m fed up and I wanted an easy way to send money, but apparently this company doesn’t care about its customers if you block their accounts after creation. I could understand if the verification info is blacklisted or incorrect, but I didn’t even get that far. Just create account and start transaction and then disabled. AVOID WorldRemitMoneyTransfer AND COMPANY AT ALL COST!!!

I sent multiple emails over a couple weeks in regards to them closing my account and haven’t received any reply whatsoever.

I sent an email appealing my account closure, at the request of their representatives, to look into why they might have closed my account. I feel I know it was because I opened a second account, which I was also instructed to do by their representatives. I opened a second account because I was trying to transfer funds from my Netherlands bank account to my US bank account when I was told by the representatives at that time I would be unable to do so because my original World Remit account was registered in the US.

As such, I was advised by the representatives to create a second account so that I could complete the transactions e.g. transfer funds from my Netherlands bank account to my US bank account, but also maintain my US World Remit account to transfer funds from my US bank account to my Netherlands bank account when necessary.

Soon after I attempted to transfer funds I was informed that BOTH accounts were closed. I’ve since sent numerous emails enquiring about appealing the process and for status updates on my appeals- and haven’t heard anything since.

Only gave two stars because before they closed my accounts WorldRemitMoneyTransfer was very useful in transferring money while abroad.

I’ve used Xoom and other apps to transfer money overseas. WorldRemit gives you a very poor exchange rate. You will never get the spot rate ((or bank exchange rate) from any money transfer service. However, there’s a great deal of variation on how good of an exchange you will get with all these companies; and that is what you really want to pay attention to. Western Union e.g. is the worst IMHO.

The fees are all relatively low, but you can really loose some money on the exchange rate differences: e.g. I transferred $2,000 USD to Vietnam on Xoom; they payed out $45,990,400 VD, plus a $2.99 fee. Two days later I transferred $2,000 USD on WorldRemit which only payed out $44,772,551 VD plus a $4.99 fee. The exchange rate with WorldRemit lost me $52 as compared with Xoom. (The bank exchange rate was basically identical on these two days.)

So, get a rate quote and shop around before you send your money abroad. The delivery time was also much slower on WorldRemit. Xoom is usually instantaneous.

I thought this would be the perfect app for me, I am from the US but live in Japan and need to send money to Thailand. I tried WorldRemitMoneyTransfer for the first time today and *thought* I send money to two recipients. Everything seemed fine and I let them know to expect to see money in a few days. Then I get an email saying that my transactions have been canceled and my account is closed. I can see the transaction still pending on my bank account, but I cannot even log in to their stupid app anymore or ask them any questions. Just completely deleted me from their system... With the exception of the pending bank transactions that I don't even know if they are valid. I wish I didn't have to give them 1 star. As far as customer service responding to this with their "sorry for your bad experience..." response, work on developing a business you don't have to apologize for. Next time let people know there is a problem before you take their money.

This service is really good... to take your money out of your account.
However, it is really bad to send the money to your recipients, even if the recipient is yourself. I tried to fund myself between two accounts. One in US the other one in Colombia, but the money never went through. I had to cancel two transactions, the first one was cash pick up, the other one bank to WorldRemit to bank... after two weeks and several tedious phone calls and emails, I cancelled it.
Once I cancelled, they found the way to make it faster. Two working days later, the money was available and the transaction was completed.

WorldRemitMoneyTransfer is good in taking money from your account but terrible in sending called and was kept on hold for hours only for the rep to say my recipient needs to withdraw the money in their account before they could transfer the money that I was trying to send I told them several times that my recipient has no money in their account but the rep kept saying trash then I requested for cancellation and refund only for them to tell me that my recipient bank has the money and I will have to wait for the bank to accept the cancellation and refund before I get my money back can you imagine this is so frustrating their service is terrible I will not recommend to anyone please visit local branch such western union and other money transfer location for better service service fee may apply but it’s less hassle. I’m writing this review out of frustration I barely write review but this has to be written because my poor recipient needs the money for medication

So i decided to download WorldRemitMoneyTransfer thinking i’d be able to send money to my boyfriend when he needs it because i’m currently using a prepaid card so i can’t use cashapp in the description it says nowhere that you can’t send money to someone in the US ( i should’ve read about WorldRemitMoneyTransfer before downloading but i read the reviews and there were some nice reviews ) so i downloaded WorldRemitMoneyTransfer and it asked for my card info so me thinking “this is for the money transfers” i put my card in later find out i can’t send money so i deleted it well i look on my account and some money is missing and some more is pending i think if you’re going to do that at least be a little more clear on why you need the card info! it also says nowhere on WorldRemitMoneyTransfer that it cost to download WorldRemitMoneyTransfer i tried contacting WorldRemitMoneyTransfer through the website but you can’t send your complaint/questions to anyone in the US WHY NOT THIS IS INSANE I JUST WANT MY MONEY BACK PLEASE!

I started using WorldRemit as an alternative to Remitly, but in time have found that I use it almost exclusively now. The exchange rate is consistently higher, the fee is lower, and the interface is cleaner. Only complaints: when you leave WorldRemitMoneyTransfer in the middle of entering transaction details (as one might do to double check a recipient’s information) your progress will be lost — quite annoying! And then the time to process a transaction is a few hours compared to instantly for Remitly. Another consideration for first time sign-ups: WorldRemit does not make you jump through so many initial security and verification hoops, as Remitly does; something I understand but is still very frustrating when you need to send funds abroad in a pinch.