Western Union®: Money Transfer Reviews

Western Union®: Money Transfer Reviews

Published by on 2021-05-29

Download the Western Union® (WU) money transfer app and quickly start sending
cash worldwide, 24/7! Transfer money internationally to friends and family in
200+ countries and territories completely digitally - or send cash globally to
an agent location for pickup. USE THE TRUSTED MONEY...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Western Union®: Money Transfer Reviews

  • By

    Wonderfully convenient and hassle-free

    Before this app, I used to send money to Guatemala using the western union website. Most of the time, my bank declined the charge. I’d have to call them up and tell them it was OK, and then try again. With this app, the transaction ALWAYS goes through the first time without hassle. Maybe because I use Touch ID with this app, the bank trusts the transaction. As to the rest of the app, it remembers everything, making it easy to repeat transactions. Using ApplePay is great, too. The app is reliable and solid, never glitches, and is a joy to use. Great job! I have one suggestion: I love the fact that I can share the receipt with the recipient so they have the MCN number. One problem: it writes the email in English, though I’m sending to Guatemala. Please add the ability to choose the language of the shared receipts. Basing it on the system language or keyboard language is not good enough. English is my first language, and my phone is setup up accordingly. But, it’s not the language that I use with the recipient.

  • By


    The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in the app it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediately just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing .

  • By

    Sour Customer Service

    I would have given them 5 stars but since the customer service agent lacked proper training and proceeded to hang up on me once handling my 1st concern without asking if I needed further assistance they get 3 stars. I’m sorry but when I’ve sent over $1000 total using your services this year and about $200 in FEES you need to be polite and engage with your customer by asking to place them on hold instead of having “dead air” as we call it in the customer service industry. I had to ask multiple times if she was still on the phone with me still. Also learn to ask if your customer needs any further assistance or if all of their needs have been met prior to releasing the call because you hate your job. BE AWARE that if you have to for some reason cancel a transaction they try not to refund their fees. I had an issue where the receiver of the funds couldn’t collect because the attendants kept seeing a “failure” on their end. Then Western Union said I’d get a partial refund. Umm no. Not how that works. Ima try to now find another route to send my mother money. Not dealing with them again. The app works perfectly outside of this circumstance.

  • By


    What a great way to send $$$ in 15-20, anywhere in the great USA. No fuss, no bother! The only request i have is that maybe I could find out a way to send $$$, under $1000. For a little bit less of a surcharge! $12. Is a little steep to send $100.! However, as I said before- quality service every time, I guess I should count my blessings, which I already have! I was just making s suggestion and I am sure, like noses, everyone has one! Thanks again for the great service! Also thanks again to the great customer service that I have the pleasure of dealing with several times a month-from the employees @ PLS, for their due diligence, patience and knowledge when it comes to my personal financial needs and wants! If there is anything I can do, like maybe a WU card or anything else you may suggest, please feel free to let me know! Thank you!

  • By

    WU blames WG for their issue

    I downloaded the app as so many people have said it is slick. First time I go to send money with WU it doesn’t work. Walgreens employees were very nice, but say WU is down and it may be 5 minutes or 5 hours; they did say sometimes it is just the store and I may have luck at another Walgreens. So I drive to the next closest WG location and WU is down there as well. Informed that HyVee can send so I drive there. HyVee is VERY rude and almost mad I wanted to send WU; they say I can only pay bill or get money order. I call WU and after 5 minutes of automation finally talk to a person who says WG does not have ability to complete app, but that I could drive to ANOTHER HyVee. When I corrected her (according to locations on WU app) she said I should return to WG and have them call WU!!! Why would I have WG call them when I just DID; why could she just not help me? She said if I sent it with her it would be more expensive! It’s not MY FAULT that their system was down. I spent 2 hours trying to get it to work; they obviously do not want my money or business as they did not make it any easier for me when their system was having trouble. So frustrating...think I will use PayPal, ApplePay, Venmo, or literary a wire transfer next time. 😡

  • By

    Horrible company

    I did a $45 money transfer to a friend because her daughter needed medical attention for being severely dehydrated. They charged me $7 to send when it is normally $5. The app says you can pay with debit card for $5 only but it will not let you add a debit card to the app. My friend is in the process of getting a new government id and only had a temporary id with her correct name on it. The agent refused to accept it as a valid id, even though she had the screenshots from me showing the money is for her and I’m able to do a video call to confirm she is the intended receiver. Instead I had to request a refund because WesternUnion would not let me send the money to her family member instead. WesternUnion also refused to refund me the $7 fee so now I have to resend the $45 and pay another $7 fee. They are charging me a $14 fee to send $45 to help a girl get treated in the hospital. I have used WesternUnion in the past to send thousands of dollars to people in need. I will never ever use WesternUnion again to send money to anyone and I will tell all of my friends and family members and workers to never use WesternUnion. There are many other companies that do not have any affiliation with WesternUnion. This is absolutely absurd and costing me valuable sleep.

  • By

    Waste of time, they will ask extremely personal questions by phone. Takes hours.

    Unbelievably it takes hours to complete a transaction, and that’s only after speaking to a representative who will ask you question after question about how you know the recipient, how long you’ve known the recipient, the nature of your relationship, what the money will be used for, on and on! Honestly it’s shocking. They seem to be assuming that either you or the person you’re sending money to (or both?) is a criminal or criminal enterprise. The woman from WU actually asked what kind of relationship we have, as if I was ordering a call girl. The woman I spoke to asked how long we’ve known each other, how and where we met, if it was a gift or loan, what it would be used for, if I ever had sex with the recipient and if there was a chance this person might be a prostitute!! In fact the person is my wife’s 91 year old aunt! After that I canceled the entire transaction. By the way I initiated the transfer three hours prior to receiving a phone call and email requiring all this. So the 30 minutes they quote is a lie. Just delete this app, there’s no reason why they need to know your detailed and extraordinarily private info or ask disgusting questions.

  • By

    Worse customer service ever

    I wish I could give zero star, yesterday I Went to customer service in Publix to send $1500 to Indiana, so I used the app so I can save $37 (that’s the reason for the app right)but that was a waste of time, for some reason it was showing error so The customer service manager who was a nice patience lady, she call WesternUnion customer service to help with the issue from their end, only for them to say they can’t help I myself would have to call instead, so she told them what’s the point?that’s why she’s in customer service to help her customers yet nothing🤦🏿‍♀️ she make another call still customer service wasn’t able to help, she ask if they could tell her Where i can go that would probably able to help me again they couldn’t provide that, talking about it’s not guarantee My problem would solve. Like seriously you’re the freaken customer service, you got one job to fix my danm problem if it in your end cause all was well on mine. Anyway I end up having to pay $37 fee after waiting almost 30 minutes. I will uninstalled and have my people do the same and anyone who ask I will def make sure I tell them you guys have the worst customer service ever.

  • By

    Absolutely unprofessional customer service

    Just like the previous review indicated, customer service was horrible. It tied to find out what has happened to two transfers I initiated. Money were taken out of my account but never made it to destination. I called customer service multiple times and a person would hang phone stating “call back with correct transaction number”. The transaction number, I provided, was actually correct. Sending money “in minutes” turned into endless struggle. For unknown reason money were not given to receiver and my transaction was cancelled. I also emailed customer service, and my transactions were found. Yay! No full refund either. I was notified that I received refund and I would need to go to WU location to receive my refund. Of course, it is only partial amount. Who calculated what happened to rest of the money? How many fees were I charged? I will never find out. Second transfer was cancelled also for unknown reason and I am still waiting for “refund” over week now. Again, money “ in minutes”... I will never use the service again. I already found and use much more reliable, fast and less expensive service. I do not recommend using WU.

  • By

    No opinion of the app

    Western Union. When you hand them your money to send, better filled out the information correctly. Otherwise, you will get the runaround. One time I filled out the form to send the money, I have asked the clerk if I needed to include the middle initial of the recipient and she said no. No need to guess. I went back to that branch and they can not do anything about it. Call head quarter in the state of Colorado. Today I went to receive the money and one of the branch didn't have $830. So I go to a different branch. They asked me where I was born on all different branch. But when you filled out the form to send money, not all branch would check your information carefully when they input your information. Different branch different authorized owners. Today, one lady cancelled the money transfer and tried to get the refund. Guess what, one of the branch didn't input the middle initial. This should be their job. They do this every day. They should help the consumers, not screw them around. Or they don't give a sh----t. Within one mile on the same street, it had three branches. All different authorized branch owners that would tell you something. Good luck.

  • By

    First time (and last time) user

    I was trying to help a friend with an emergency by sending him money and never having sent funds using Western Union before I had to quickly complete the registration process, naturally selecting the option to send from my bank account vs. a credit card. The bank account option said transfers would take 0-4 days. What I know of Western Union is that it’s a fast way to send money. So, figuring that it was early in the day, on Friday, my friend would get it today. Except that’s not the case at all! So I cancelled the transaction and learned that the $9 (RIP-OFF) fee won’t be refunded! PayPal, Messenger, and Zelle don’t even charge a fee to transfer money from a bank account! Western Union does and they don’t even refund it when they clearly have not processed anything! So I had to use my debit card and pay $15 to send the money immediately. “SEND IN MINUTES” is the tag line. Now I’m waiting to finish this review to tell you “how many” minutes it takes. 29 minutes. Not bad, but Western Union should really refund the transfer fee. That’s an old business model.

  • By

    Great app

    Use it every time i send money to the philippines. I can either use my debit card, credit card, apple pay, bank account to send money towards the philippines. Receiver can receive it as cash or right through their bank account. They only charge $4.99 from my debit card and i usually send money to different people in $100 amounts and they can get the money in minutes. If from my bank to receiver cash they charge $3.99 or $2.99 if less than $2,999 amount is sent. receiver will get it in a few days. I don’t have to go to the currency exchange anymore to send money. This app is very convenient and also cost effective and never time consuming, plus i can see my history anytime and they save the names of the people i send money to. They also save my payment info for easier use.

  • By

    Mr. Roy love III

    I have attempted to send money via this app quite a few times. They list the payment as ready to be released but when family members go to western union to collect western union tells them That the payment was cancelled! Even though the app indicates the money is ready for payment. After calling their customer service number you find out that their security department has decided to cancel the payment as possible fraud. Sending money to my old aunt in Minnesota!!! No e-mail, text message or any indication that the payment has been cancelled until you find out from the recipient notifying that the cash cannot be released. Talk to a supervisor is useless, obviously WU does not trust their frontline management to correct the problem. So there you are a 78 year old aunt taking a bus to pick up money that western Union deemed suspicious and cancels the payment without the simple courtesy of letting the sender know via a call, text or e-mail. After this happening three times I decided to use MoneyGram without a hitch. I would not use western union again for any reason.

  • By

    Highly recommended

    So far I used western for 7years and i have issues sending I chose the 3-4 days and it took 2 weeks i call customers service and thats the way so I argued with them i told them they need to fix the system not 3day its weeks i was mad because they really need the money thats the reason why tel now we are not talking to my sister because she don’t understand what’s wrong she accused me that i didn’t wanna pay my credit and she pay using her money but after that i never used that 3days I always used the minutes so far its good and have points that i can used sometimes free because of the points and all history is on your account they emailed you when picked up easy quick sending dollar they take few penny to get in philippines

  • By

    Service for me has been nonexistent.

    I have been back and forth for several weeks and day after day with the email Customer Care and 2 or 3 times with the call in techs still no fix for my issue. Thing is it wasn’t a problem until someone at WU decided to lock me out from sending transfers from my account for reasons unknown to me. I complained several months ago, word came back that my account was clear since then I have not been able to send anything from any device I log in from. I get to the point of finalizing the transaction sometimes after selecting the recipient or as far as selecting my pay card going to review then I always get (something went wrong try again later) and that is as far as I can go. I have tried everything I have been told to try and it never gets fixed. If it had never been messed with for no reason I would not have this problem no one can seem to fix. Uninstalling , using a different browser or device makes no different. It does the same when logging in online.

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Is Western Union®: Money Transfer Safe?

Yes. Western Union®: Money Transfer is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 417,465 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Western Union®: Money Transfer Is 39.3/100.

Is Western Union®: Money Transfer Legit?

Yes. Western Union®: Money Transfer is legit, but not 100% legit to us. This conclusion was arrived at by running over 417,465 Western Union®: Money Transfer User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Western Union®: Money Transfer Is 39.3/100.

Is Western Union®: Money Transfer not working?

Western Union®: Money Transfer works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Western Union®: Money Transfer? Report Issue

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Why should I report an Issue with Western Union®: Money Transfer?

  1. Pulling issues faced by users like you is a good way to draw attention of Western Union®: Money Transfer to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Western Union®: Money Transfer customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Western Union®: Money Transfer.

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