Walmart MoneyCard Reviews

I strongly recommend you do not get this card. For starters, you can’t link it to any money app. So you need to wire Some money? Too bad. All those money apps know how unreliable the wal mart money network is. Oh, and you better hope that you don’t have your card stolen. I recently had that happen, my entire wallet actually. I replaced my card over WalmartMoneyCard , but see, you have to talk to someone over the phone to change your address. Good luck getting anyone to answer. Every day for 8 days I left the phone on hold for 4 hours sometimes... never answer until the 9th day and by this time I am more than frustrated. I am struggling financially because I don’t have access to my money and I am getting boxed food from the local church at their food pantry, just to make sure my children survive. I voiced this to them on that 9th day and stressed how important this was, ya know, for me to get MY MONEY that I trusted GREEN DOT BANK with, and there’s just nothing they can do. “They’re terribly sorry but my replacement card is on the way” oh and it gets better, even though I have waited 9 days.... my address was changed so now the process starts all over. Still waiting on my card, everyone. I SURE HOPE MY KIDS SURVIVE ANOTHER 15 DAYS WITHOUT FINANCIAL SUPPORT. After I get my money, I’m taking everything out & making sure everyone knows my experience. My children are hungry, and I am disgusted.

Unable to find “Family Accounts” icon on iPhone & customer service gave information on ho to find it. However, the “Family Accounts” section is a different set up than what was described by customer service. Customer service is unable to edit or help with any personal information entered into account that time of set up. If incorrect information is accidentally typed in at account set up, you must close the account & get a new one. Customer service said that money placed into the main account would be accessible to everyone listed under the “Family Accounts”, but this is not the case when using WalmartMoneyCard . Each additional person is linked to the main account only through the routing number & then given a separate account number. This card functionality is the same as any bank, and customer service should be able expanded to offer as much help with your account as needed.

Please explain to me how I can have a direct drop go in say today 7/12 (being notified by text at 7 am that the $ was deposited) and go to an ATM at 5 pm to withdraw money and when I check my balance a day later it shows my ATM withdrawal before the deposit which actually makes my account negative. This makes no sense. If I were to go to an ATM and deposit hadn’t gone in yet I would not have been given the $ requested. But yet every time I get paid this is what happens. It just makes me wonder how this works exactly and think that my balance they show is not right. There’s no way I would have been given say $60 at 4 pm if my deposit hadn’t gone in yet and I didn’t have $60 in the account. I called about this and was given the run around about it. It really upsets me that they are so casual about it when this is all the money I have. How can I have -$162 or whatever but yet my deposit went in at 7 am!!!! I feel like they move transactions around the way they want them not really the way they happened. How does that work?? I don’t like this one bit and cannot hey someone who speaks clear enough English to explain my issue to and get the help I need for this. Very frustrating!!!! I think I’m being ripped off constantly by this account. No ATM would dispense money if you don’t have it in the account. Am I right???

I deposited the check on line so it would be free, but they held it for a dang week. I needed it the next business day like I was told it would clear. I would have preferences to cash it at the bank and deposit the cash because I need it now, but now I’m forced to wait and week. Customer service promised it will never be more than 1-5 business days, but 7 days is a week guys. Customer service want rude, but could do nothing more than apologize over and over. They couldn’t even get me through to talk to a supervisor. The deposits gets denied all the time and they won’t tell you why. This is terrible banking. My 10 year old daughter can do better than this. I’ve been depositing checks online with Chase for the past few years. I’m going back to fast deposits and reliable banking. It also not accepted at Uber, online, renters insurance, and can’t be connected to Paypal. I’ve called about all of these issues and there was nothing anyone could do.

I got the card to be able to pay my bills and hopefully us it for our business. I loaded the card and when I got on WalmartMoneyCard . I followed all directions at no point it this registration was I prompted to choose a PIN number. I used the card for a couple of weeks by changing the debit to credit. Yesterday I purchased my groceries then scanned the second order for the business that transaction was declined! I tried it again declined! I took my items to customer service. They helped me call the number on the back of the card, the lady I talked to said she would approve the purchase but I had to wait one hour!
I but the groceries back I couldn’t wait. Today I tried to purchase my groceries, declined again! I took the items to customer service I called the number again and the lady hung up on me when I asked for a supervisor. I called back again, the customer service associate then tried to help me with the call, she finally got with a supervisor he was talking us through the application and the application had no place to choose a PIN number, he said to try the purchase again and when it again was declined he hung up! I just want my money back! Do not buy this card!
Very dissatisfied customer
Lisa Wessel

I’d complain a lot more about WalmartMoneyCard itself but I don’t even have the luxury of being able to log into my own account more than half the time. All I get is an error message basically stating something went wrong and I can’t log in. The card also cannot seem to remember my login info EVER so what’s the point of even making it an option. It’s a gamble when your money is actually going to be deposited, it could be 2 days early, it could be a week late who knows. Anyways I’d go on with a lot more detail as to why both Walmart and green dot are awful companies for hosting such a service with almost 0 customer support and 0 knowledge of how to make a functioning app but I literally can’t log in as you read this.

Ps,
Greendot, if you’re going to reply to this review. Do not tell me to call the number on the back of the card. It gets me nowhere and is useless. Considering you use the same couple reply templates just shows the amount of care you have for customers trusting you of all companies with their money. If you aren’t going to directly help me when you reply, do not reply at all. I cannot wait to cancel this account.

Green Dot bank is the WORST bank and I will make sure to never use my Walmart Card Again! Last week I had a huge purchase online for Walmart that totaled to $450. They then took a security hold out of my account for $450! So it’s basically as if I was double charged!!! The money was supposed to go back on my card 3-5 days after my purchase but it has now been 8 BUSINESS DAYS. I am BEYOND fed up and so angry. I have called customer service everyday, but all the agents have been so rude, condescending, and UNHELPFUL. One agent said she was going to transfer me and then HUNG UP!!?? I would have been more patient, but I am moving into an apartment and the money they STOLE from my account is part of my security deposit, and my money to LIVE OFF OF. I will NEVER trust this bank with my money again, and as soon as the money that they wrongfully took from my account is put back on I am immediately closing the account and never using their services again. I am so dissatisfied and disgusted with the service I have received from the agents. I would understand if it was $20, but we’re taking about close to $500. NEVER AGAIN. DO NOT USE WalmartMoneyCard. WOULD RATE WalmartMoneyCard ZERO STARS IF I COULD.

This card is a rip off don’t purchase it! Loading fee is $3 and monthly fee is $5 so basically I spend $8 almost every month to have this stupid thing on top of that if you do not have the funds in your account when the monthly fee comes around - you still pay it and potentially go into negative even though they promote protection from overdrafting... LOL. Plus. One day I was having issues with my card and called customer service support (the number on the card) and they were so rude and very unhelpful, I was having a hard time understanding this women on the phone and she hung up on me!! So I had to start the whole process over again!

I spend a lot of money at our towns Walmart, I shop online with Walmart’s apps and yet over and over Walmart’s “representatives” or employees have a hard time showing me any sort of kindness when I’m nothing but that! It’s just frustrating and belittling to have to be subjected to this behavior! Even the shopping at our local store is unpleasant most time!

I don’t know but maybe Walmart should promote better customer service with all they’re departments a little more!! I

I have had nothing but issues since the purchase of this card. Not being able to speak to a representative in person is beyond frustrating because the automated help crap doesn’t even have an option to handle the issues I am having. I loaded a weeks pay onto this card only to have my money locked away never to be touched again! This card gets declined just about everywhere I go. I cannot use it at atms or purchase gas with it. I downloaded WalmartMoneyCard to try and rectify the problem but it keeps giving me an error saying I need to go on your website on a web browser to access my account info. WalmartMoneyCard will not accept my login information which was entered correctly because I got access to my info on a web browser using my login info. I have reached out to Walmart twice with emails regarding my issue and have never gotten a response and it’s been over 2 weeks for both attempts. As soon as this gets handled I will never be dealing with this card again or Walmart as a company. Figure this out ASAP. I am extremely dissatisfied.

I have had two new cards since I saw an unauthorized Uber Pass on my account for $9.99. It have been going on for 10 months. I called them and said I didn’t need another new card I need this merchant blocked. They did not do that. Instead they sent me ANOTHER card and accepted the dispute. Now today this merchant charged me again! I called and told them that I wanted to speak to someone that could help me figure this problem out. The foreign woman just kept reading the exact same script over and over to the point where it felt like I was talking to a computer. I eventually had to hang up and see if I could speak to someone else. I got the EXACT SAME RESPONSE VERBATIM. They do not do any customer support what-so-ever. All they do is say your card has been compromised and send me a new one. That didn’t solve the issue the first 2 times around yet they thought a third time was going to solve my grievances. I kept telling them I do not want this “solution” they eventually gave me the merchant information to get in contact with them but after I hung up they blocked my account, took off my withdrawal protection and now I can’t login until I submit my aid like that’s going to solve my problems. This is the worst company I have EVER dealt with in my life. I would only recommend this company to people that I absolutely do not like but never to a friend

After losing my job due to corona, I decided to use this card for my UC benefits. The card was stolen, my fault I admit that. But two weeks for a replacement card? The fact I can walk into any bank and have a card printed on the spot shows me a card can be printed and mailed in two days. If they would let me use the machine I could drive anywhere in the country and print the card myself faster then their failed system they have in place. I worked hard everyday my entire life, I can’t even imagine the failure of business practices that must be going on at Walmart and Green Dot. Something so simple as printing and mailing a card. I am ashamed that I in anyway support these obvious failures with money I pay in fees. In America you show support with your dollars, you choose the winners and losersdo not support companies that obviously do not have the supply chain to provide a service. Their service is terrible and they should fail. Give your money to a company that can provide the service in a timely matter.

Me and my husband have NEVER had a problem with this card until one month ago. We have already received direct deposit on Thursday , with his check being always having Friday on it. Well last month we woke up no money on Thursday , he couldn’t even go to work. It went on that Thursday at 1:20pm, okay that was fine what ever he lost a day of work but at least we got the money. The following Thursday no money when he woke up, didn’t come till Friday , we were like it’s just the holiday, NO IT WASN'T ! okay well this is the third Thursday in a row that we were expecting his direct deposit and yet again no money! We got this card for early direct deposit and we can’t even get our money till Friday now! And every single time we call the number on the back of the card they say “we don’t see your direct deposit”, and that’s a lie, we get so much taken out for our rent every paycheck and that always hits the bank Thursday. I’m just wondering why we don’t get our deposit till Friday now when our other bank get there part for the rent on Thursdays?

I’ve been using this service since last December and was told during sign up that I would not be charged an atm fee. Started tracking my transactions and figured out I was being charged that fee. I called customer service to address the issue and the representative was super unhelpful. She kept directing me to WalmartMoneyCard and even caught an attitude with me. Asked to speak to her manager to ACTUALLY address the issue, and was told they would call me back at their earliest convenience. It took them 6 DAYS to reach out to me and when they did the phone rang twice. I watched it. I was working so could immediately get to the call but stopped everything I was doing for this call and ended after 2 rings. A voicemail was left saying that that was management and since I missed the call I would have to start the process again. I’m seconds away from deactivating the card and deleting WalmartMoneyCard . Customer service is KEY.

I have had the Walmart MoneyCard for 7 months now. The first 4 months everything was great. I always received my check 2 days before. I would receive consistent updates about my balance, deposits, and spending. Fast forward to January 2019 and an update changed that all! My spending notifications are delayed sometimes up to 24 hours. I NEVER receive deposit information. And I am no longer receiving my paycheck 2 days early. Everything that kept me with this card and WalmartMoneyCard has disappeared. Some days WalmartMoneyCard glitches so badly it force closes multiple times and I have to call to get my balance information. Slide for balance never works. Most days I have to refresh my balance 2-3 times to see an updated balance. I always have an issue moving money from my stash. There always seems to be a glitch, I just wish this could go back to being the easy to use, accurate app that I first downloaded.

The feature of taking a picture of your check to deposit it is nice, However, every other time I do it, it gets declined for some reason. So I have to go to the bank it was drawn on, cash it, and go to a store to reload it. Then that feature vanished from my app altogether. I was told by customer service that it was still there but I was looking at it and the option was gone. A few days later the option appeared again. Been trying to use it every day for 2 weeks and it says that feature is not available and try again later. No convenience here at all. Having to go to the bank, cash it, and having to go to a store to reload it is not convenient at all. They advertise to go to any checkout lane and hand the cashier your card and check and they will reload it. Yesterday I was told by a cashier that they don’t do that and haven’t for over two years. I am about ready to pull the plug on this. It has turned out Ronnie more of a headache then a convenience.

Hello, I’ve had this card for roughly 7 years. I think its great. The application is sometimes slow. Im not a picky person but when i try to check my transactions i get frustrated. Has been this way since forever. Ive had many phones, upgraded when i can. Ive been on my wifi, different wifis, different cities, reception bars full blast and it still lags. It lags so much that my phone auto locks on me. I have to keep touching the screen to make sure it stays on. Every time i update WalmartMoneyCard , I'm expecting this to be fixed but zilch. So i figured maybe writing this will get some eyes on the issue and implement a fix. Positive feedback.

we have used walmart money card for a couple years now, we LOVE it! we have never had any issues with it. our deposits go in 2 days earlier than anyone else’s. my account has never been in the negative. we have not had any problems. however, i rated a 4 star because recently when i try to go in to WalmartMoneyCard it says they were not able to log in and all my info is correct. but when it finally lets me log in there’s glitches with it. like the cash back tracker is showing $0 when there’s a cash back amount. and the entries for saving money in the vault is 0 when it shouldn’t be. but then i can log out and log in back in and it will show the correct info. log out and log in back in and it’s all messed up again. i think they just need to update WalmartMoneyCard . and i would be thrilled if they could fix this issue.

I try to get my card for 3 months all ready , I order a NEW CARD , cuz my card was too old and they hold my money block my card and never send my debit cart, till now! , I keep calling and people all over the world answer and don’t speak English, from philipinas , India , China , Mexico and hung me up when I ask for my debit card and tell me they all ready send my card and they didn’t send nothing I talk with 4 supervisor and always say wait 15 days or 9 days I change my address cuz I move and they don’t want to send my card to my POBOX, since I live in a very small town no services of post office delivery in houses.
So I am very frustrated and don’t know what to do they keep my money and don’t send my card I call about, 45 times during 3 months
A C CHIRRE
LUCERNE , California

I absolutely love this card!! I like how everything is so fast and easy. Direct deposit from work I receive faster than a traditional bank. Transferring money from my savings account to my checking account takes literally 1 minute or less. I don’t have to worry about if my checks are stolen because if they aren’t preauthorized (which can also be done in a minute or less through WalmartMoneyCard ) they don’t get paid best part no return check fees or drama if my checks are stolen trying to get my money back cause they’re never cashed! Cash back for shopping at all Walmart affiliated retailers and gas stations. You are notified when anything happens with your account. I can manage my account 24 hours a day 7 days a week I don’t have to ever deal with going to a bank and standing in lines anymore!!!

I have had my Walmart money card about 10-years! This is just like having a regular bank card but better! No overdraft fees some cards have a few dollar monthly fee that can be waved buy either having direct deposit or depositing $500 into the card per month! I can easily send money to anyone that has the Walmart money card! It works anywhere visa is accepted! It has a great app that is so much better then most banks apps. You can get your paycheck Direct deposit or your irs tax refund. You are able to customize your card with any picture that’s yours! Any bad reviews left are people that don’t know how to manage their money or have zero computer skills. Customer service is great and the card is backed from green-dot bank that is a FDIC bank. No fees to reload the card if you use WalmartMoneyCard and if you have a dispute on a charge they take care of it right away. If your looking for a money card there are hundreds of them online nowadays why not use the one that has been around the longest and you can find a Walmart pretty much anywhere on earth! You won’t be disappointed if you don’t mind a small fee monthly

The card works fine and there’s not that many fees. To be honest, you better hope and pray that your card doesn’t get damaged, lost, or stolen. My card had a small tiny little scuff mark on the magnetic strip and it wouldn’t work anywhere. When I went to Walmart to take the money out while I ordered another one, they said the only way to take money out was by swiping. I told them the situation about the damage on the card and asked if they could do a manual entry of the card information, I had my ID and everything. They said no, they can’t do a manual entry. So when I asked what am I supposed to do, as far as money wise since my money was on that card, the lady just shrugged and said, “I don’t know.” I called the number and asked to replace the card, asked if they expedite it and they can charge my account, they said I had to wait 7 business days for my card. I ordered my card last week Thursday, it’s Friday today and the card still hasn’t arrived. I’m sure I’ll be going through the weekend without any money again. I just find it ridiculous how you can’t access your money without a functioning card. Even though they give you an account and routing number, you’re S.O.L. Funny how it works very easily when you wanna deposit money, but they make it difficult when you wanna take money out. On the bright side, I’m saving money since I haven’t been able to access within about two weeks.

I have used Wal-Mart money card for many years, at least six. I love that I never have to worry about overdraft fees. It simply will not let me use it if it's not there. Brick and mortar banks are always letting me overdraft so they can collect fees, I hate it.
Also, I recently had a $0.05 withdrawal from my account. It was a precursor to draining my account to see if it was a valid number. They immediately shut down my account. It took a few days to get a new card, but I didn't have to stress over having to deal with identity theft.
WalmartMoneyCard is great because I can pay bills, put money in "Savings" and know my balance immediately. Perfect really!
My Wal-Mart money card is my preferred way to bank. I love it. It keeps my money safe and they don't try to poach it out of me at every chance.

This is the ABSOLUTE worst company I have ever dealt with. The app does not work and neither does the website. Now I see that I'm not the only one that has had issues with this company. Once you set up an account good luck actually using it. Just as another previous customer pointed out, it never recognizes the password. Resetting it never works either. Customer service is the worst!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Oh and you will never get a clear English speaking person which is just as frustrating because you can't understand half of what's being said!!!!!!!!!!!!!!!!!!!

Walmart Moneycard/Greenport won't send my refund from a $500 fraudulent transaction. They are requiring I send pics of drivers license and utility bill to their WalmartMoneycard.com/document upload before they can mail me a refund check, but when I do, they send me an email stating resubmit because it's not legible. This has been going on for 5 weeks...

I had issue with my walmartmoney card, I contacted via email : Walmartcard@redacted and it was resolved within 24 hours, I think you should reach them too

i had an issue with my green dot account, then i sent a direct email to greendot@redacted, i submitted some required documents then my account was unlocked within 2 days, I'm so happy

I will be getting rid of this card! It’s hard to get a hold of customer service I was told they are in the Philippines I get hung up on and the phone lines always have static!!!!

The app and webpage isn’t working. Won’t let be do anything at all and I can’t even use it at the atm!!!! Please fix soon!! I have bills to pay