Genesis Intelligent Assistant Reviews

I love being able to start my car from inside a building and have it cooled off when I get to it. Usually it works. Sometimes it doesn’t - like when I’ve forgotten to lock my car, but sometimes I don’t know why it didn’t.

My biggest complaint is that when you start it remotely, the blinkers blink until you get there. I’ve contacted them about this. They say it’s so you and others know your car is running. I say it’s a safety hazard - if I’m at the mall at night by myself, I shouldn’t have to advertise that I’m coming to my car. I can’t start my car in the early morning when I’m heading out, because I don’t want these very bright blinkers disturbing the neighbors who are still in bed. Also, I have people telling me about it all the time - “Your car’s blinking.” When I renewed the service over the phone, I mentioned this to the CSR. She says people tell her this all the time, but those who make decisions about this won’t budge. They could certainly make it an option that you can deselect, as they have with the defrost option.

As for the car’s status it shows, it’s often inaccurate. It will indicate that my car is running when it’s not, etc.

2+ years of ownership into a $56k Genesis G80 and am still having persistent issues with GenesisIntelligentAssistant! Blows my mind that for remote services this REQUIRED software “solution” still has nonstop errors and doesn’t complete tasks that competitor vehicles for 1/3-1/2 of the cost can do EVERY...SINGLE...TIME! Am exhausted with the Genesis phone service line which are nothing more than call-center clerks with no technical ability or answers to REAL questions. If ANYONE at Hyundai/Genesis is reading this please understand that despite building a wonderful solid vehicle...this experience alone will be reason for me to NOT buy a GV80 when the time to make a trade happens. You’ve had 2 solid years with me as a dedicated customer to get this right...and here I am being told “sir, software will NEVER work 100% correctly” by your own people. Totally unacceptable!

After owning my Genesis for six months, there are many features that keep me very frustrated. Such things as being unable to lock my car without the fob in my possession. I should be able to send my husband out to lock the car without the fob. Also that the garage door opener does not work unless the car is turned on often times my car will be sitting in the driveway and I need to bring it in or out but the garage door will not open without my purse on my possession. Also, I should be able to lock my doors by using the interior lock buttons after I’ve open the door to get out. Nope. And just since I’ve received my notice for my first service appointment needing to be scheduled, everything starts happening very oddly, such as the auto hold setting is turned on, and I don’t know how to turn it off. Love the cars looks. Love the way it drives. But there are many things in the design that should be adjusted and changed for future production.

I’ve read reviews of some of the issues their having. But I must say I’ve had no issues with it. It’s worked as described.

As far as the lights blinking from remotely starting the car, that would be a great update to be able to chose to have your lights blinking while starting it remotely. But to me, it’s not a big deal or a game changer. I’ve had no one telling me my lights are blinking. I’ve been doing it for almost 2 years now.

I hope they do update GenesisIntelligentAssistant though and give it more options. That would be great!

The UI of this compared to the Hyundai app is pretty disappointing given this is the premium brand. But my biggest gripe is the lack of service most times, and inconsistent service as well. Remote start request can be near instant one time and take 2-3 minutes the next. Or 5 minutes go by and you get an unsuccessful request for no reason. My other big complaint is the very disappointing Watch interface, there’s no point in it at all. If I try to start my car from the Watch it tells me to log in on my phone. So for the Watch to work, I have to have GenesisIntelligentAssistant open on my unlocked phone which will already be in my hands… see the problem? Makes no sense. And to add to that, the watch requires my pin to complete the request. Too many redundancies. Still use GenesisIntelligentAssistant often, and love my Genesis, but not likely to renew the subscription with these issues.

The idea behind this is great but unfortunately the execution is terrible. When it works, it works slow. It takes several minutes from the time you issue a command through GenesisIntelligentAssistant before it registers to the vehicle. Even then it seems to fail 15-20% of the time. What’s more frustrating is that is costs $300 a year for all of the services. For that price I would expect them to work reliably and quickly. After several failed unlocks today I tried to call support and the hold time was over 35 minutes.

I keep hoping they will improve things but after years they have barely updated GenesisIntelligentAssistant . It still doesn’t even have support for the iPhone X display well over a year after it was released. Note that the screen shots show it on an X but they don’t show that there’s huge bars on the top and bottom. Genesis needs to take this one back to the drawing board.

In 2021 I had owned a Hyundai Palisade for just over a year and was quite happy with it. On a visit to my for a routine maintenance procedure I was told there was a favorable repurchase program in effect and I decided to “upgrade” to a Genesis GV80.
What a mistake!! One month after taking delivery the transmission fatality failed! It took over month to have it replaced!! Since then I have a series that f problems with the battery “ mysteriously”
going flat and resulted in a replacement being required after one year after a number of visits to the dealership where I was told there was nothing wrong with it! The software that is supposed to offer a wide range of “useful” features is a nightmare to use and extremely unreliable.
Overall been a very disappointing purchase and one I will not be recommending!!

GenesisIntelligentAssistant works *most* of the time, but very slowly. On a 400mb/s 8ms latency connection, it takes 30 seconds to 4 minutes to do such tasks as start the vehicle, close doors, or simply to refresh. Since my connection is not the issue, this appears to be an app and/or server issue on the part of Genesis. Running iOS 13.1.2 on an iPhone Xs.

Dealers upload service records to the Genesis portal. However, you can’t see the services performed when clicking “Service History Tool” in GenesisIntelligentAssistant . Results are always blank. Instead service history can only be seen on the desktop Genesis owners site. However “Services History Tool” does let you add your own service records, but those are NOT reflected in the desktop site. It’s almost like they have separate databases for GenesisIntelligentAssistant and the desktop site that are not connected.

Starting the car remotely makes it flash it’s lights, calling unnecessary attention to the car, posing a safety risk, especially in sketchier parts of the city.

The car itself is great so far, but GenesisIntelligentAssistant is utter trash.

Hyundai/Kia/Genesis need to make quality of software as much of a priority as that of the car.

Overall a great app, The latest update fixed a number of issues including “lock and start” so auto start will still work even if car is unlocked.

HOWEVER - it will lock and start if your keys are in the vehicle. Effectively locking you out. You can use the remote unlock but it won’t work until the auto start sequence is finished and the car shuts off. So you may be stuck for up to 10 minutes. Note, with the remote unlock it will only I luck for a few minutes the. It locks itself again so you almost need to be standing right next to vehicle for auto start to work.

Recently bought a GV60 to join our existing Tesla that we’ve now owned for 4 years. It goes without saying that the Genesis has a far superior build quality. However, the usability and experience of GenesisIntelligentAssistant is fairly terrible.

Genesis, you all have an opportunity to capture a huge market with your HKG EGMP platform… there are so many little things you could do to streamline the usability of “intelligence” of the apps. For one, normalize the naming convention and make the digital key much easier to set up, take a note out of Teslas book, please. No need to reinvent the wheel!

Checking on my EVs charging status should not be limited to 15-20 daily requests only, that’s ridiculous! What’s the point of having a paid connected service then?

It’s a handy app and sometimes it’s very helpful warming up the car during winter months. I had an issue with the lights blinking in startup mode, but realized that if you turn the lights completely off instead of having them on automatic, the lights won’t blink. There’s two things I’ll like to see GenesisIntelligentAssistant adds to or assists with and that’s the ability to preset the audio modes and volume and at least roll down the front windows halfway in the summer months. Overall still a useful app.

Please Genesis invest way more time in making GenesisIntelligentAssistant consistent and reliable! You are doing a disservice to the great tech you have in your car with this borderline terrible app experience. It might be more tolerable if you were starting from an amazing app in the first place but this is a pretty basic & mediocre app that crashes and fails to update close to 1/3 of the time. GenesisIntelligentAssistant needs a major overhaul to actually make it a modern app that enables you to control most of the car settings (silly I can’t set the climate temp from GenesisIntelligentAssistant ) and needs to update the status of my car 100 percent of the time, the number of times I get a message my request couldn’t be completed is insane!

I’m a new Genesis owner and while I’m happy with the car, I’m less than satisfied with GenesisIntelligentAssistant . To start, the remote start functionality is not working. Tried restarting GenesisIntelligentAssistant and the phone multiple times. Second, the calendar integration is obnoxious. Reminders go off at odd intervals and repeatedly so. I turned it off just so I didn’t have to deal with it, however, that seems to limit full functionality of GenesisIntelligentAssistant . Third, it would be nice if GenesisIntelligentAssistant had the ability to tell you location and mileage. As a previous Chevy owner, their app could do that and you wouldn’t have to be within a mile radius like the Hyundai app for it to track location. Overall, my comments and others should indicate your app needs improvement.

I already have enough assistance with my schedule, the weather, and so on. Stick to the basics. Give me control and details on my car. Quick and simple. If my doors aren’t locked before remote start is triggered, lock them - don’t fail the command. Remote start should last more than 10 minutes. It’s a hot humid 102 in Florida today, 10 minutes won’t do it. Why on earth the hazards need to flash blow my mind. It’s like “look at me, I’m a running car!” Or “Emergency, Hey Stranger, come approach me!”

I absolutely love my G80, but more intuition needs to be put into its remote connectivity processes.

Also, Version 2.8.22 broke for me. I haven’t been able to use GenesisIntelligentAssistant for days. Using iOS 12.4 Beta.

I recently purchased a 2019 Genesis G70 elite. I’ve download GenesisIntelligentAssistant and have played around with some features like remote start remote lock and unlock features there is substantial lag after command has given usually around 3 to 4 minutes it takes for these commands to be performed after being initiated also when I check vehicle status information page is not refreshed. And takes a long time to refresh it just buffers and will say things like trunk unlocked car unlocked when the car has been off and locked overnight.

GenesisIntelligentAssistant does everything I need it to. Commands work 75% of the time though, and “refresh token” kicks me out of GenesisIntelligentAssistant way too often. Developer needs to update badly. Still emulating smaller screen even, so keyboard looks bigger than normal on iPhone X. Hyundai, love the ideas you have here. Remote start and status from an app is the way to do it, but you have to dump some money into updating it and fixing the bugs!!!

Update: build has improved although large outdated keyboard still exists, updating with Face ID was a big improvement. These improvements need to come faster.

Genesis allegedly offers “Service Valet,” in which the dealership is supposed to come and pick up your vehicle for service wherever it is, leave a loaner car, and return your vehicle to you after service work is complete. However, Genesis has provided no way to schedule this. It certainly cannot be scheduled via GenesisIntelligentAssistant.
Another concern is that, outside of metropolitan areas, the remote start fails about 4 out of 5 times.

Update on June 29, 2019: Since the time that I route my original review, Genesis has lost many dealerships. GenesisIntelligentAssistant has not been updated to reflect that. Therefore when you search for dealerships, many are listed that no longer exist. At this point, GenesisIntelligentAssistant is virtually worthless for scheduling service appointments or finding a dealership.

Update Sept 6, 2021.
GenesisIntelligentAssistant is not working at all. 0 Stars.

First, let me start by saying this is my second Genesis purchase within three years, and I’m disappointed that GenesisIntelligentAssistant still doesn’t offer the following options. Controls for heated and cooling seats as well as window controls. 1. When I remote start my car there should be options to select which seats in my flagship Genesis G90 as well as the other models that will be heated or cooled from GenesisIntelligentAssistant . There’s nothing worse then sitting on cold seats in the winter or hot seats in the summer. 2. There should be an option to control the sunroof and windows as well. Both Old and Young Luxury owners desire better features.

Purchasing a new vehicle can be a bit of a chore. I was looking for utility combined with performance and luxury. I first read about the GV70 before its release, the article was dead on. I won’t go over the list of vehicles I looked at and test drove, let’s just say I didn’t look at anything else after I drove the GV70. I will gladly buy the electric version after I enjoy my current GV70. I just knew.

Texas gets very hot, so the remote start is a must, but GenesisIntelligentAssistant leaves much to be desired.

Pros
Vehicle commands are within a minute, and starts 98% of the time.

Cons
If the sunroof or any window is open, the car will not start. This is very frustrating if you live in a hot climate and leave windows vented.
You cannot use find my car and other features, if the vehicle has not been started in a week. So if you are traveling for longer than a week, don’t rely on GenesisIntelligentAssistant to help you remember where you parked at a large international airport.
Blinking LED lights are extremely obnoxious, the parking lights would be adequate.
I don’t understand why I can’t activate the heated/vented seats on my luxury car...
Still no support for Apples shortcuts, I would like to start my car with Siri as part of my smart home. This is not difficult to enable....

It’s as if Genesis leadership doesn’t use GenesisIntelligentAssistant, has low standards, or maybe there’s no innovation at the company...

The January 2023 update was an utter failure. Genesis customer care reached out via email and had a work around. That didn’t work. Then, after reporting the workaround didn’t work, they contacted me by phone. We found another workaround that was successful, and Genesis has since sent another update to GenesisIntelligentAssistant , though I am not willing to attempt Face ID to see if it worked. I do not have to change my PIN daily anymore, however GenesisIntelligentAssistant is still VERY slow to load at higher use times of the day. It takes approximately 3 minutes for GenesisIntelligentAssistant to load, about a minute for GenesisIntelligentAssistant to accept my command to request the remote start, and then the usual minute or two for the car to start. So up to 4 minutes to complete a task that only took 20 seconds before. Previously after I made the request I just closed GenesisIntelligentAssistant . Now I have to stay in GenesisIntelligentAssistant until I see the message that the request was received, or else the request seems to get lost. I can get my remote start request now, it just takes too long compared to what it was before. We lost functionality for a prettier app? Not worth it.

I have only been a Genesis owner for a few months. But I’m really impressed with GenesisIntelligentAssistant . I’ve only had experience with the Icon service Infiniti dealers often install and this is MUCH better. The update that happened recently is much better in design. Doesn’t feel as out dated but the auto start still feels insecure. I never know if my car will start. You also have to keep GenesisIntelligentAssistant open and on the start screen to get an idea. But it can take a minute before starting. If I’m starting, I’m ready to leave soon and getting things together. So keeping GenesisIntelligentAssistant open in front of me is abnormally possible. I’m still glad to have it but just feels a little insecure. As for the other status updates on the car, mine is under two years old. So it’s not quite to the point that issues are likely. GenesisIntelligentAssistant will become more and more important to pay for the subscription once the car gets for years old or older. Still glad for what it has!

It’s slow. You have to reset GenesisIntelligentAssistant before using so you can’t leave GenesisIntelligentAssistant open. Remote starts are slow and sometimes just don’t happen. I’m not sure if it worth being tracked and spied on by their privacy policy.

Update: Received an email about my
Review which asked me to make sure my OS was updated and I was using the latest version. I’ve always been updated. The new version is the same features with a different layout. Unfortunately, server issues still exist. I also had to deny GenesisIntelligentAssistant access to my calendar and delete and reinstall GenesisIntelligentAssistant . This was because GenesisIntelligentAssistant would notify me constantly about events in my calendar that I don’t drive to. No option to turn it off. Once again the privacy policy is to collective and it still has a slow response, slower than 3G. It is unreliable even when the car is 15 feet away in the driveway. It’s disappointing to send a request to start the engine, heater, defrost, and seat heat on a freezing morning, then walk out the front door and find out nothing happened as requested. Using the key fob works better.

I was so frustrated thinking this was an app issue. Husband deduced that all of the connected services were offline in the car’s brain. Modem needed reset. He called Genesis and they had him hold MAP and SETUP to reboot modem. He was on the phone with them so you may have to call for something to reset. Hoping the review helps someone. App works as it always did now including climate, calendar and weather. Hopefully Genesis sees this and can send some sort of memo in GenesisIntelligentAssistant to reconnect if you’re having trouble. Happy Genesis camper once again.

Genesis makes great vehicle. I’ve owned my 2019 G70 for a year and a half now and it’s great. However GenesisIntelligentAssistant is absolute trash. I would say remote start on average has worked 6/10 times since I’ve owned the vehicle (362 remote start actions logged since ownership). Out of the 60% of the time it works it still takes 2-3 mins for the car to start after pressing the remote start on GenesisIntelligentAssistant . Very frustrating. I keep my vehicle software and iPhone up to date at all times so no blaming either of those. Recent app re design has made things even worse, for 2 weeks now every time you press remote start it tells you your pin is expired so you have to make a new one every time you get on. GenesisIntelligentAssistant has been awful since I’ve owned the car with no sign in sight that it’s going to get any better. I plan on switching to a 3rd party remote start soon especially at the rates Genesis is charging.

First, I’m confused that several reviews I’ve reviewed trash GenesisIntelligentAssistant yet there’s a 5 star rating. Something is weird. If my review shows more than 2 stars, Genesis is changing reviews. GenesisIntelligentAssistant is awful. The only thing worse is the service. I’ve had to call close to a dozen times for problems with GenesisIntelligentAssistant and eventually they almost always tell me they’re going to have to escalate the issue and I’ll hear from someone in up to 5 days. Not once have I heard from anyone. I have to eventually call myself and spend another 30 minutes doing the same trouble shooting. GenesisIntelligentAssistant is ridiculously slow and about half the time it won’t work. Genesis, if you’re reading this, I’m confident Lexus, Mercedes, BMW, Cadillac and Acura aren’t worried at all about you becoming a real competitor anytime soon.

Overall the Genesis app leaves me wanting much more. The quality of experience is far from GenesisIntelligentAssistant offerings with Porsche and Tesla vehicles.

Problems
- GenesisIntelligentAssistant looses connectivity with my 2022 GV70 monthly. I need to call into support f on r instructions on how to restart Genesis Connected Services in the car each time
- At odd hours, you can open GenesisIntelligentAssistant and find that planned maintenance means that you can’t use GenesisIntelligentAssistant . Can’t recall last time I used a mobile app with planned outages.
- When things do connect, the screens load slowly and it can take over 5 seconds actions to reach the car.
- Sending a location to the car isn’t integrate with iOS share actions. You need to search the point if interest in the Genesis. Usually I’m looking at locations in Google Maps and what the share action like what Tesla supports.

Highlights
- The utility offered by GenesisIntelligentAssistant , when things work, is broad. You can control climate, doors and even profile seatings.
- Viewing the vehicles current range on the starting page is handy!

GenesisIntelligentAssistant is great for a lot of things like sending addresses to your car, and seeing what might be wrong with the car.
My issue is the REFRESH CONNECTION. The app doesn’t allow you to just one button start anymore. It is steps and some of them you have to repeat 2-3 times to get it to work. I love my car and GenesisIntelligentAssistant is sleek but it requires too many steps just to start the car. And that’s if it doesn’t fail to connect/start. The older version was less steps and didn’t have the refresh that doesn’t refresh on its own.
Suggestion: Add an auto refresh that runs concurrent with GenesisIntelligentAssistant or add an remote start to the Key FOB.
Side note: Add in XM radio to the package vs separate

My Genesis app has not refreshed in 4 day now. Up to that point that I had it (2 weeks) it worked great, a little lag time but acceptable. I closed all my browsers, Turned off and back on my phone. I deleted GenesisIntelligentAssistant and reinstalled it logged on and it still showed 4 days ago with the same mileage and fuel of what I had then. I gave GenesisIntelligentAssistant 3 stars because I like GenesisIntelligentAssistant . I see that a lag time bug fix update was a month ago…I think you need to call the exterminator again. I appreciate the quality and effort put into GenesisIntelligentAssistant but if you don’t know how to fix these issues…phone a friend.

App is terrible. Delay time to start car is too long. Car starts with a/c mode despite being in Minnesota in winter. Multiple trouble tickets opened but no one can fix issues. Software update costs $25 but Genesis Concierge says it is free at a Genesis dealership during scheduled service. My PUGI Genesis in Downers Grove Illinois could not update. I am very disappointed in the technology aspect of Genesis.

I appreciate the developers response but I do not believe you read my comments. The A/C mode stays on in winter. The settings are correct. Trouble tickets were opened to address this but 2 years later it still does not work. It’s great that everyone says the software update is free with scheduled service. You should tell your dealers that as my dealer as noted above could not update for free.

GenesisIntelligentAssistant is so broken right now, not only can’t I not reset my PIN (it goes in a loop when I go to reset sending me back to he beginning of the reset process)which is required all of a sudden, but the functionality to submit a bug in the application is broken because you can’t submit due to the submit button being blocked by the keyboard which you can’t minimize. On top of that you go to the genesis website so that you can contact the company and the login function is broken. This is with an updated app on a new phone without any type of oddities. Just a complete breakdown of the services and support on multiple facets.

Genesis wants to sell luxury cars but can’t do the most basic of quality control on their application? I think they have a long way to go and this is a disappointing setback.

Please contact me and resolve the issues and I’ll happily update my review to reflect as much.

I’m new to Genesis and GenesisIntelligentAssistant . I like the features of being able to remotely lock doors, start AC, check on charging but I wish GenesisIntelligentAssistant automatically updated car status in real time when I open it. If I forget, I’m looking at old data.
It’s also buggy showing my car located in a place that’s almost 70 miles away. I don’t know how to update this. It also gave me a scare the other day when I was trying to start a charge and I was getting system maintenance issues and it showed my car at 0%! I was actually at 30%. It fixed itself after maintenance update but I had to go out and manually start the charge again. Hoping issues are resolved so I can give a 5 star rating in the future.

How I miss the days when I could just tap my key fob and my car would ALWAYS start and not tell me “remote start with climate control unsuccessful” after waiting 3 or more minutes for a response. It takes 4 or more tries to get it to work (and it’s not a phone/Wi-Fi/internet problem). Most times there’s a problem with the server. When it does work the maximum running time is 10 minutes. On a cold day in New Jersey you need longer than that to warm up a car. So just start it again you say… which means I have to go through the whole remote start headache and deal with the multiple “unsuccessful” scenarios. I used to be able to connect to my Google assistant to start my car through Genesis but even that was taken away and is no longer available. There’s more problems with GenesisIntelligentAssistant than you would expect, especially since you are paying for this service once you pass the free trial period. Wait until you find out that you have to subscribe to one option ($100) in order to make the other option (remote start $100) work. I guess that’s the price you pay for having a LUXURY car. It’s still hard to get over seeing someone start their Corolla with a few clicks while I am forever waiting for my G90 Ultimate 5.O to start.

First I understand that Genesis is trying to attach the luxury vehicle moniker to this vehicle. However to accomplish this, one of the things that needs a lot of work , is GenesisIntelligentAssistant. I am very tech savvy so this review is not user error.
GenesisIntelligentAssistant is very slow. I find that when it works there is a 45 sec to 1 min lag time. There is a more than occasional failure rate in starting the car for a variety of reasons , from server busy to other reasons not specified. In addition it only activates the defrost or blower, and not the seats or steering wheel. I have a Mercedes Lexus and Jeep. They all activate multiple functions in the car, and the Jeep particularly will activate different function based on the external temperature. GenesisIntelligentAssistant needs to be refined , with faster reaction time if people are going to view this vehicle as special. The technology is no longer just available on high end cars, and many lower level vehicles operate much more efficiently.

I love all the features available in the Genesis app. However, mine profile settings, specifically the option to sync your phone calendar with GenesisIntelligentAssistant , has not been working for me. I do not like my calendar events coming to me via GenesisIntelligentAssistant so I have turned off that option in my profile and hit save—-at least a dozen times. With in a day or two (sometimes less) my calendar events start coming to me through the Genesis app again. When I log into my settings the option for Calendar Sync is checked on again. No idea what’s causing this but it’s frustrating. I have also tried multiple times to save my home and work addresses in the location Favorites. In spite of always hitting Save after entering these locations within minutes both are gone from my Favorites. ☹️

Another suggestion for the talented development team. After sending a request could the response messages have “SENT” “SUCCESSFUL” “UNSUCCESSFUL” or other summary response displayed prominently at the top of the message above the wordy explanation of the request result. All that information is good but it’s difficult to glance at you phone or Apple Watch and find the word “success,” etc. to quickly get the result of requests. If, for example, a request is unsuccessful then the user can drill into the tiny details for more information. I think it’s safe to assume the user knows which request they are receiving a response to.

The tiny spinner on the refresh button is way too small. It’s difficult to determine if it’s spinning and if you happen to send another request when it is you’ll get the error message stating another request is pending. Perhaps remove the spinner from the button, and/or make it larger or different so it’s clear what state the spinner is in. Also, activate the spinner for all types of requests. Also, it would be nice to be able to access the climate presets without having to use the climate start/stop button. Sometimes I accidentally send a start request when all I wanted to do is modify the presets. Otherwise, developers, nice job!