Contact Genesis Intelligent Assistant Support

by PepperSalsa

Just purchased a 2025 GV80 Prestige after being a Mercedes customer for years. While setting up our profiles, the car went into Valet Mode and locked us out of the entire system. The app says the car is NOT in Valet Mode no matter how many times we delete, re-download, refresh, etc., and because the app is the only way to get the car OUT of Valet Mode, we had to return the car to the dealer to try to figure it out. If you go to the customer support forums on the Genesis website, there are many examples of this exact issue with some customers waiting months for help from Genesis. The app also does NOT have a refresh button even though every time I log in it gives me a refresh button message. I am SO disappointed in this experience and feel like we may have made a mistake purchasing a Genesis.

by Smittyroonie

I'm having issues with [this GENESIS app] on both my iPhone 12 Pro Max (256GB) and my husband's iPhone XR (set up as second driver). Despite multiple logins, the app hasn't updated my vehicle's location in over a day. I've received incorrect notifications (e.g., "car unlocked" when it was actually locked) and the app doesn't save my settings to the car. The only information it seems to store is my car's VIN number.

I've tried using the app while sitting in my newly purchased 2025 Genesis GV80 Prestige (bought on June 22, taken possession on June 25), but app doesn't appear to communicate with the vehicle effectively. The lack of a refresh button and failure to update information make the app nearly useless. Hoping for a prompt fix!

*Rating:* [no stars, but the App Store requires minimum 1 Star]

by Monkyflyboy

It’s slow. You have to reset the app before using so you can’t leave the app open. Remote starts are slow and sometimes just don’t happen. I’m not sure if it worth being tracked and spied on by their privacy policy.

Update: Received an email about my
Review which asked me to make sure my OS was updated and I was using the latest version. I’ve always been updated. The new version is the same features with a different layout. Unfortunately, server issues still exist. I also had to deny the app access to my calendar and delete and reinstall the app. This was because the app would notify me constantly about events in my calendar that I don’t drive to. No option to turn it off. Once again the privacy policy is to collective and it still has a slow response, slower than 3G. It is unreliable even when the car is 15 feet away in the driveway. It’s disappointing to send a request to start the engine, heater, defrost, and seat heat on a freezing morning, then walk out the front door and find out nothing happened as requested. Using the key fob works better.