Contact Genesis Intelligent Assistant Support

by Johnbohn

The idea behind this is great but unfortunately the execution is terrible. When it works, it works slow. It takes several minutes from the time you issue a command through the app before it registers to the vehicle. Even then it seems to fail 15-20% of the time. What’s more frustrating is that is costs $300 a year for all of the services. For that price I would expect them to work reliably and quickly. After several failed unlocks today I tried to call support and the hold time was over 35 minutes.

I keep hoping they will improve things but after years they have barely updated the app. It still doesn’t even have support for the iPhone X display well over a year after it was released. Note that the screen shots show it on an X but they don’t show that there’s huge bars on the top and bottom. Genesis needs to take this one back to the drawing board.

by JAM YNWA

In 2021 I had owned a Hyundai Palisade for just over a year and was quite happy with it. On a visit to my for a routine maintenance procedure I was told there was a favorable repurchase program in effect and I decided to “upgrade” to a Genesis GV80.
What a mistake!! One month after taking delivery the transmission fatality failed! It took over month to have it replaced!! Since then I have a series that f problems with the battery “ mysteriously”
going flat and resulted in a replacement being required after one year after a number of visits to the dealership where I was told there was nothing wrong with it! The software that is supposed to offer a wide range of “useful” features is a nightmare to use and extremely unreliable.
Overall been a very disappointing purchase and one I will not be recommending!!

by David3558

Recently bought a GV60 to join our existing Tesla that we’ve now owned for 4 years. It goes without saying that the Genesis has a far superior build quality. However, the usability and experience of the app is fairly terrible.

Genesis, you all have an opportunity to capture a huge market with your HKG EGMP platform… there are so many little things you could do to streamline the usability of “intelligence” of the apps. For one, normalize the naming convention and make the digital key much easier to set up, take a note out of Teslas book, please. No need to reinvent the wheel!

Checking on my EVs charging status should not be limited to 15-20 daily requests only, that’s ridiculous! What’s the point of having a paid connected service then?