Genesis Intelligent Assistant Status

Published by Hyundai Motor America on 2023-11-14

Genesis Intelligent Assistant allows you to access features on your Genesis
vehicle remotely from anywhere. Start your vehicle, lock or unlock your doors
and more.

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Most reported problems

Reported Issues: 1 Comments

By Gary Erickson 1 year ago

The application opens on my iPad very briefly in portrait mode then closes and switches screen back to landscape. If I click on the home button twice it shows the application is still active

Common dislikes about Genesis Intelligent Assistant app

- Nonstop errors

- Takes several minutes from the time you issue a command through the app before it registers to the vehicle

- Fails 15-20% of the time

- Costs $300 a year for all of the services

Have a Problem with Genesis Intelligent Assistant? Report Issue

Common Genesis Intelligent Assistant Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Genesis Intelligent Assistant app on iOS and Android devices. Solve all Genesis Intelligent Assistant app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Genesis Intelligent Assistant iPhone Issues and Solutions

Genesis Intelligent Assistant iOS app crashes, not working, errors
Genesis Intelligent Assistant iOS app network issues
Genesis Intelligent Assistant on iOS has black/white screen

Genesis Intelligent Assistant Android App Issues and Solutions

Genesis Intelligent Assistant has errors/crashing/not working
Genesis Intelligent Assistant server network connectivity issues
Genesis Intelligent Assistant has black screen

Genesis Intelligent Assistant iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Genesis Intelligent Assistant app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Genesis Intelligent Assistant app crashes or not working on Iphone (iOS):

Close and restart the Genesis Intelligent Assistant app on iPhone
Update Genesis Intelligent Assistant app to the Latest Version for iOS
Uninstall and reinstall Genesis Intelligent Assistant iPhone app
Update your iPhone to the latest iOS version

Fix Genesis Intelligent Assistant on iPhone unable to connect to server/internet connection issues::

To resolve Genesis Intelligent Assistant network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Genesis Intelligent Assistant black/white screen (blank screen) on iPhone:

Follow the Genesis Intelligent Assistant iOS app troubleshooting guide Here →

Genesis Intelligent Assistant Android App Issues and Solutions

Fix Genesis Intelligent Assistant not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Genesis Intelligent Assistant app issues:

Force Stop the Genesis Intelligent Assistant App
1. On android, goto "Settings" » click Genesis Intelligent Assistant app. » click "Force Stop".

Update Genesis Intelligent Assistant to the latest version on PlayStore

Clear Genesis Intelligent Assistant App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Genesis Intelligent Assistant app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Genesis Intelligent Assistant.

Fix Genesis Intelligent Assistant unable to contact server/ Genesis Intelligent Assistant internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Genesis Intelligent Assistant » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Genesis Intelligent Assistant » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Genesis Intelligent Assistant on android.

Solve Genesis Intelligent Assistant black/white screens issue on Android:

Follow the Genesis Intelligent Assistant android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hyundai Motor America, developers of Genesis Intelligent Assistant.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Hyundai Motor America

E-Mail: [email protected]

Website: Visit Genesis Intelligent Assistant Website

54.17% Contact Match

Developer: Hyundai Motor America

E-Mail: [email protected]

Website: Visit Hyundai Motor America Website

About this app

Genesis Intelligent Assistant allows you to access features on your Genesis vehicle remotely from anywhere. Use voice command or Smartwatch menu to access select features. Genesis app also supports Apple Watch features. Start your vehicle, lock or unlock your doors and more. For technical assistance contact: AppsTeam@hmausa. As a security measure to protect your account, GenesisIntelligentAssistant is not supported on jailbroken devices.