Adobe Creative Cloud app not working? crashes or has problems?

Adobe Creative Cloud Status

Last Updated on 2024-01-09 by Adobe Inc.

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

50.0%

Crashes

25.0%

Not working

25.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Adobe Creative Cloud Problems 🔥

- The app randomly deleted fonts from 7 years of work without showing the user which fonts and pieces of work were affected.

- The app is destructive of the user's body of work and the user is furious and wishes they could sue.

- The app is impossible to use on an iPad, especially with Adobe Sketch.

- The app requires manual syncing from the desktop and making the file available offline for use, which is inconvenient.

- The app does not update changes made to a file on Creative Cloud, keeping the first version of the file synced.

- The company charged the user a $200 cancellation fee without warning and it takes hours to contact them, with the user being hung up on multiple times.

📋 2 Reported Issues:

Mike 2022-05-17

Creative Cloud app on my Iphone immediatly shuts down after opening. Reinstall doesn't work.

Daniel McNeil 2022-05-17

Creative Cloud app has started to quit upon opening on iOS devices. Force quitting iOS, deleting/reinstall app/sign out-in does not help. A day ago there was no problem. None of any solution suggested from various online pages do not help.

Showing 1-2 of 2 reported issues:

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Common Adobe Creative Cloud Problems & Solutions. Troubleshooting Guide

Table of Contents:

Adobe Creative Cloud iPhone Issues and Solutions

Adobe Creative Cloud iOS app crashes, not working, errors
Adobe Creative Cloud iOS app network issues
Adobe Creative Cloud on iOS has black/white screen

Adobe Creative Cloud Android App Issues and Solutions

Adobe Creative Cloud has errors/crashing/not working
Adobe Creative Cloud server network connectivity issues
Adobe Creative Cloud has black screen

⚠️ Troubleshoot | Fix Now in One Click

Adobe Creative Cloud iPhone Issues and Solutions

How to fix Adobe Creative Cloud app crashes or not working on Iphone (iOS):

Close and restart the Adobe Creative Cloud app on iPhone
Update Adobe Creative Cloud app to the Latest Version for iOS
Uninstall and reinstall Adobe Creative Cloud iPhone app
Update your iPhone to the latest iOS version

Fix Adobe Creative Cloud on iPhone unable to connect to server/internet connection issues::

To resolve Adobe Creative Cloud network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Adobe Creative Cloud Android App Issues and Solutions

Fix Adobe Creative Cloud not working on Android, crashes, errors or is unresponsive:

Force Stop the Adobe Creative Cloud App
1. On android, goto Settings » Adobe Creative Cloud » click [Force Stop]

Update Adobe Creative Cloud to the latest version on PlayStore

Clear Adobe Creative Cloud App Cache and Data:
1. On android, goto Settings » Apps » Adobe Creative Cloud » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Adobe Creative Cloud.

Fix Adobe Creative Cloud unable to contact server/ Adobe Creative Cloud internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Adobe Creative Cloud » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Adobe Creative Cloud » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Adobe Creative Cloud