Adobe Creative Cloud Reviews

by Fat Ralla

I suggest doing the sensible thing and avoid trying to use this on an iPad. I tried it for using with adobe sketch and it’s impossible to use. I was amazed that I had to manually sync from my desktop because that wasn’t automatic like with Dropbox or google drive. Once I was able to sync to iPad I had to make the file available offline for use, so that is another step, which makes sense, but after that, if you don’t open the file with an internet connection in adobe sketch then that file that was supposedly available offline is actually not available at all.

The worst is that if you make a change to a file on creative cloud it is impossible for it to update. It just won’t do it, it keeps the first version of the file you synced to. But if you remove that file from your iPad it will erase the updated one from your cloud. So while it CAN’T update it CAN delete your cloud files.

Just get dropbox or google drive and avoid it. We will all keep using adobe products but when it comes to iPads they just won’t work well with each other.

by Brother Broseph

Sorry to see it end like this. Worse yet, when I had a lot of difficulties canceling my membership, because adobe isn’t the friendliest with Apple devices, adobe goes and changes who there billing as, and slides in to bill my credit card under a different name. That was squirrelly business practice. No, not an email telling me that they were trying receive payment for a membership I was subscribed to, or asking to reach out for an explanation.
This caused me to search and finally find the way to cancel. After a long wait, trying to retrieve old passwords and reset and all that, I find out that before I can ACTUALLY cancel I have to deny a bunch of deals for the membership at a discount.
Wow. Adobe can do that? Like, give me 2 months free if I stay, or knock off 5 bucks a month?
Anyways at this point I realize I was paying way to much for something I used maybe twice every few months. Maybe even once a year.
I decided to cancel. But the pain in the cancellation took a few months until at least Adobe was satisfied with what they “took” from me. Along with my creations that I no longer have access too.
Block the brand. But don’t just block the brand they have other names they bill under. Be careful.

by Crazypaw

‘Thanks for being a loyal customer for 10 years. Let me just kick you in the rear on your way out.’

I’ve used their products for 10 years, and had a creative cloud membership for 3 years. I canceled my membership last week, because I never use it at home anymore. They charged me a $200 cancellation fee straight from my bank account without any warning. When trying to contact them it takes hours, and I’ve been hung up on multiple times. It’s been worse than an Uber customer service experience. They finally told me they would refund in 5 days. When that didn’t happen, I contacted them again and they told me another 5-7 days. I doubt I’ll ever get my $200 back without getting my bank involved. Never thought of Adobe as one of those sketchy companies with no morales and horrible customer service, but at the end of the day seems they’re no better than any other corporation. I’m done with them, and all the other companies just out to take your money and offer 0 accountability and integrity.

by NavWombat

I ran into bugs logging into my second adobe account, where it would just crash but probably the most consistently issue is when adding psds to the cloud and they will not show up unless you physically refresh it. It also doesn’t work well with iOS’s UX well, dragging psds off the iPads folders or images from photos won’t work as well as directly saving psds to CC from other apps like Procreate errors out. Trying to do you thing in batches, for instance selecting then duplicating, deleting, or exporting only leads to a pop-up that says unable to complete. (This has always been a issue with creative cloud on the web as well, simple things like deleting multiple files at once is impossible.) when clicking on a file, all of the options on the bottom bar provided when clicking on a file lead to error messages except for leaving a comment. I would think a much more practical option would be to open in a relevant app. There’s a lot of confusion and redundancy between what’s in creative cloud, and cloud of documents, offline which could really be more simplified with an icon on the thumbnail or streamlined. A good reference point the way you can simply drag and drop files to organize and create folders in other apps like procreate and affinity designer. Adobe is still really lacking on the mobile side but this is literally a file management app with management issues. Please consider improving on these points Adobe, I feel like my two stars are being gracious.

by SwordInTheLight

So I started using a few Adobe products (Draw, Capture, Photoshop Mix) a while ago and thought this would be a good way to keep all of my stuff in one app. I could not have been more wrong. Yes, everything I have made I can find in AdobeCreativeCloud , but it takes me a very long time to find it all. There are a bunch of different categories like “libraries” and “files” and “assets” in it and it’s just impossible to keep track of where everything is being saved. Can you please just make everything save in one place so I can find it all quickly???

This is also a big problem when I’m trying to get to my stuff through Apple’s Files app (which is where I ALWAYS go to to find everything). Whenever I create something in Draw or Photoshop Mix, it’s saved in the category “Mobile Creations” but the only things that show up in the Files app are docs in the category “Files,” which literally nothing is saved to. I would really like it for everything to be saved in one category and everything to show up in Apple’s Files app, because then I could give Creative Cloud 5 stars.

by Jaeandshaun

Hi! I’m an elementary student that’s using Adobe Creative Cloud for a school presentation, and I’m making a video. I’m doing this on my school Chromebook. So I downloaded and logged into Adobe Creative Cloud on my iPad so I could work some more on it since I only did a couple pages, and I don’t know how to get to my video that I want to finish on my iPad, which is what just brought down 2 stars for my rating for Adobe. It’d be amazing if the creators of Adobe Creative Cloud can some sort of thing to show us how to get to things we’ve started on and how to keep finishing them, or if you can add something in AdobeCreativeCloud that can show us clearly how to get to things we’d like to finish. Id appreciate that a lot! Thank you!

by MBublitz

I like the fact that I have access to my libraries and files, but one of the main things I really needed was to take the photoshop images I work on on my desktop and export them to my camera roll on my phone—which this does, but poorly. Well, to be more specific, it does it great the first time you export it to the camera roll, but it doesn’t matter how many times I seem to edit the document on the computer, whenever I try exporting the image again, it invariably exports the very first version I’ve ever exported of the file. (Even though it’s showing me the new version of the file.) As a work around I have to screenshot it instead if I want the current version. (Im using the Quick Export and going to Save Image.) I’d have given 5 stars otherwise. Oh, and I also tried opening in Photoshop Express thinking I could then save the image from there, but it just sits forever on the importing screen and never actually imports. I have to eventually close the program to stop it.

by Aberrantartist

There is so much potential that AdobeCreativeCloud has, it just needs to reach a little higher. The layout is nice overall and the ability to collaborate is incredible. What I have found cumbersome recently is that in order to delete or move any thin or have to go one by one. And even on Adobe apps that do allow you to select multiple items it is a bit cumbersome. Why can’t there be a long press action to select multiple documents and then do what you need to do with them? This is the easiest and best way to select documents in my opinion. Take Google photos on mobile for example. They did a great job! Similarly, there is no way that I see to delete an asset from a library. You either have to delete the whole library or archive the single asset and then go into the archive to delete. Not the best solution. Overall I love it and hope to be able to learn how to do it better, but these things must be fixed!

by ProExplorer

I have been using for months now. Increased my organizational skills making me SOO much more productive! I can access ans work from anywhere at drop of a pen! While I use other tools, my adobe cloud is where I go for grabbing/storing photos (and even docs) when im traveling or when i need to be quick n brief. I love accessing and editing right from here. I can grab from my iPhone or any of my three iPads and go bk later on my macbook n pull n go. Reading notes, applying photos to a doc, really truth is this has solved many challenges for me. One place to go i can pull from later when I’ve got time! VERY SMALL LEARNING CURVE! Believe me its why It works for me! I just pray it stays!!! No need to fix things not broken as so many have done ruining their products. Thanks ADOBE!

by Olive Juice90

I paid for the premiere rush because halfway through editing my video I was informed my 2GB of storage was full. After being booted out of my project multiple times, I purchased the premiere rush for $9.99 and even bought more storage on my phone, and I still keep getting kicked off while in the middle of editing. It still says my storage is full, even though I paid for 100GB of storage. None of my files can be edited on a computer. Also the most annoying part is every time my app glitches out, I have to go back in and go through 100 pop ups telling me my cloud storage is full, which makes editing take 4 weeks, instead of a weekend.

Other than that, AdobeCreativeCloud is potentially amazing.

by Capncuddles420

im a subscriber.

when i go into my files, i really want to see the folders in the same order that they appear on my computer. for some reason your sort option places folders starting with an underscore at the END of the list, unlike all desktop file managers that put them at the TOP. that single change would make the CC app way more functional for me. having a dedicated page in the CC app for browsing fresco/draw files in a straightforward, file-manager-integrated way would also be hugely helpful and is a critical feature missing from all implementations of creative cloud. please fix this. having to turn on my ipad to access a fresco drawing that i JUST want to open in photoshop without modifications is annoying. i get that fresco files have to export to PSD, but at least all users to browse the fresco app directories from CC and quick export to PSD or PNG from there.

all that said, CC app has come a long way and i appreciate the work. i dont know what my life would be without adobe

by Dearliarloveme

I love all Adobe applications. I have been using their suites since ..... forever. I find their cloud service useful but recently I have had to utilize Apple’s cloud in order to accurately update my files.

I am constantly on the move, making many changes to work that is tedious and time consuming. When working on my macOS desktop the file saves but doesn’t update to the iOS software. I have found myself having to delete AdobeCreativeCloud constantly in order to view my updated files. Is there a work around for this that I’m missing?

An update to this feature would be greatly appreciated or a work around to understanding why this isn’t working as it should? Also, sometimes it duplicates the file in creative suite which causes me to get confused which file I should continue to work on from my iOS? Software is software and bugs happen. I’m sure this will get fixed at some point but I am currently finding this to be bothersome since I am working on a massive project.

Thanks for all your hard work at Adobe bringing us great products. I look forward to future updates and features that continue to make your products worth our hard earned money and ability to showcase our creativity.

by BMi2

You deserve 5-stars.. If there were a way to slow down the number of updates; quickly clue in on new versions; understand how or what each product interfaces with programs on my desktop and mobile devices - it would be great.
Desktop and laptop program crash reports were heavy both Summer quarter and Fall 2016; intermittent Winter 2017; consistent again this Spring 2017 quarter - but Crash Reports only go to Apple. Apple installed 16GB cache memory with a 1TB HD on my desktop so I added the dedicated 1TB external drive just for "Workspace" - a Scratch Disk recommendation each Adobe CC program. Apple did configure a partial fix but the Adobe updates/programs resist an external scratch disk. The mobile Adobe CC apps all work without a glitch!

by Little_Chami

AdobeCreativeCloud is very pleasing to use but It has been crashing and when I try to upload photos almost all of them are greyed out or not there. I would like some help. I don't know if it's a iOS error or a app error. Also can you add dark mode to all adobe apps soon. I would like to use it at night but it strains my eyes. Some of the controls are laggy and need to be fixed. For example when I try canceling the video because it failed or try to resume it it register my click but does nothing. I know this because it has that greyed box when you click it. (if that makes since.)

IOS Version: IOS 13.1 (latest beta, whatever that is)

by PolonskyRoman

I will start from less to much more. On macOS I had a problem with Adobe DC from the cloud. It consume to much micro service’s and processing power. On the other hand, Woww finally all almost ADOBE’s apps in one click installation. It all the time adds more.’Loved that you suddenly discover another one or uninstall one cuz no more mem but install day after better one for yours specific need. Spark post one of more liked by myself apps ever! Also the font thing. With Adobe cloud only it really install them! And you can use it perfectly (+check and loved on Mi/Android and Samsung post).

by Good Phone App

I’ve always very much loved all of the Adobe Lightroom and photoshop and most all of the Adobe apps. I love the photo editing apps and I’m learning more about the other apps that are on creative cloud that I haven’t had the chance to use yet. This creative cloud app is so good and it has so many different apps and features that I just may sign up for the monthly fee to have accessibility to the extra features. All of the apps are so wonderful. And I am not one to pay a monthly subscription but for this one I think I will and it will be so worth it. So like I said I am very, very impressed and thank you for creating AdobeCreativeCloud that has all the other apps included! It makes it easy fun and I just love to create. Thank you.

by Publickimagelttd

It's a sad thing to report but they assured a refund and it was contractual. They won't do it. Even though my health now depends on key funds, they don't care. Any other company would refer to management or corporate. Passes are being broken. Basic company policy as well. Even though I've been a faithful customer for decades, to see this clothes not unlike three oppressive captains off industry Upton Sinclair writer of in the jungle, not unlike the worst colonial and imperial powers, never have I really really with a company weird callousness is matched only by ignorance of the law.

They are not going to delete your data and they realty do collect a lot. They refused to delete my property when I left. I guess now my photography is theirs? Also, when dealing with someone with anxiety or PTSD don't tell them to just "calm down" also saying this will need ESCALATED AND INVESTIGATED. HOW is that customer service!? I was treated poorly but the staff who left me fearful and having panic attacks. Get a lawyer. Then get Adobe.

by Phreest

I have 7 years of work on my iPad. It’s backed up elsewhere but the point is these files are on the iPad for a reason. On subscription renewal which was automatic, Adobe Creative Could randomly deleted fonts from 7 years of work without showing me which fonts and pieces of work were effected. I am not looking for ways to move away from Adobe products after 30 years. Adobe that’s inexcusable and destructive of my body of work. I am furious and wish I could sue. This has never happened during any tenewal of CC before, but Adobe trashed my mobile portfolio.

If there was a rating less than one star, that’s what I would give. Beware font users, Creative Cloud will decimate your work.

by Jekcordle

I have been using Creative Cloud this past year and wonder why I didn't find this sooner.

I love the numerous applications I can use with my documents and photos. There is so much that I still need to learn about tools I haven't used yet.

Speaking about learning, the tutorials and help you receive is top notch. They are written with the average user. In fact when you login they ask you your skill level so they can tailor your specific needs.

The editing of documents is a blessing in the digital age. I can now take a document and where there are blanks I can insert fillable text boxes and then shoot it out to Google Classroom. This is the best investment I've made in terms of productivity and creation.

Having all my pictures automatically grouped is a blessing. I can then select a picture quickly and take it into Photoshop where I can manually or change the settings to auto. This program alone is worth every penny.

Teachers, put this on your back to school list! You won't be disappointed.

by Freelancer 4373

I was shocked at how instantly the files I work on synched after downloading the mobile app. Plus is allows you to sign in on phone and still have two devices (like a lap top and a desktop) signed in if you are working on multiple projects etc. The fact that I can quickly check something and snap a screen shot and send to partners while plowing through the other devices on work in Adobe programs is a huge multitasking savior! It’s also great on-the-go for showing or sharing files if you are away from working and need to keep things moving. It’s better than other clouds because it’s Adobe work related so it keeps it focused instead of transferring stuff from another cloud. Love the mobile app.

by Donisflying

I don't know how AdobeCreativeCloud has good reviews... The creative suite in iOS is disappointing at best, and more expensive than you'd realize. You need a separate app for everything you want to do, and even then you run into bizarre, 'deal breaking' limitations. It's hard to imagine the people behind this actually use the apps themselves, if they did they'd see how cumbersome, frustrating, and often useless they are.

After a long time of lack luster results, inconsistent UIs, and apps that are limited in ways that make them largely worthless, I now default to finding any other app I can before I bother with an Adobe product.

Adobe has so much potential to be leading the device-design evolution, but right now they are way behind the curve, and are FAR from being mature and useful. Currently there is not a single Adobe product I use outside of the iPad save Adobe Comp (which, admittedly, I love) despite the fact that my entire staff uses CC on their computers. There are other apps by smaller 3rd parties that do a better job...for most things.

Try rotating a PDF without a paid Document Cloud subscription...even if you have a CC subscription.

by Wesley Brilhante

One of my best apps on my phone,pc,if not the best,Adobe and Apple have bring some fire inside me that have been out for a while but I’m so happy that I made the transition to the new operating system and now I joined adobe creative Cloud and guess what? I was hopeless after a few years and now I see a bright future ahead again,as im typing this im collecting information for summer classes for a new class i decided to start after i stared to use adobe creative Cloud,like they say, the future is yours,go and get it ...Thanks a lot Adobe team and Apple for the amazing support and service!

by Mee2!

Just updated several photos to the Creative Cloud. Open up the folder via AdobeCreativeCloud on iPad and 4 out of 7 sync. The others show a previous version. Happens a lot. These are TIFF files too. Forget PSD files, those are a disaster to sync as some layers come through and some don’t. What a mess. BTW, can you get rid of the new splash screen that asks you to activate the silly edit capability thing. I can’t opt out, I have to keep checking “later.” Adobe, you are so out of touch...competition is out there...stay on you toes.

by Fhender111

I like creative cloud. (The only pain is pop ups asking for star ratings and reviews). It is exciting to have tools at your fingertips that I could never have dreamed of having access to even 10 years ago. I started with Photoshop in the late 90s, then Addition, After Affects, and Premier. Now I own a studio and video sound stage. I am living the creative dream.