Contact Adobe Creative Cloud Support

I suggest doing the sensible thing and avoid trying to use this on an iPad. I tried it for using with adobe sketch and it’s impossible to use. I was amazed that I had to manually sync from my desktop because that wasn’t automatic like with Dropbox or google drive. Once I was able to sync to iPad I had to make the file available offline for use, so that is another step, which makes sense, but after that, if you don’t open the file with an internet connection in adobe sketch then that file that was supposedly available offline is actually not available at all. The worst is that if you make a change to a file on creative cloud it is impossible for it to update. It just won’t do it, it keeps the first version of the file you synced to. But if you remove that file from your iPad it will erase the updated one from your cloud. So while it CAN’T update it CAN delete your cloud files. Just get dropbox or google drive and avoid it. We will all keep using adobe products but when it comes to iPads they just won’t work well with each other.

‘Thanks for being a loyal customer for 10 years. Let me just kick you in the rear on your way out.’ I’ve used their products for 10 years, and had a creative cloud membership for 3 years. I canceled my membership last week, because I never use it at home anymore. They charged me a $200 cancellation fee straight from my bank account without any warning. When trying to contact them it takes hours, and I’ve been hung up on multiple times. It’s been worse than an Uber customer service experience. They finally told me they would refund in 5 days. When that didn’t happen, I contacted them again and they told me another 5-7 days. I doubt I’ll ever get my $200 back without getting my bank involved. Never thought of Adobe as one of those sketchy companies with no morales and horrible customer service, but at the end of the day seems they’re no better than any other corporation. I’m done with them, and all the other companies just out to take your money and offer 0 accountability and integrity.

Sorry to see it end like this. Worse yet, when I had a lot of difficulties canceling my membership, because adobe isn’t the friendliest with Apple devices, adobe goes and changes who there billing as, and slides in to bill my credit card under a different name. That was squirrelly business practice. No, not an email telling me that they were trying receive payment for a membership I was subscribed to, or asking to reach out for an explanation. This caused me to search and finally find the way to cancel. After a long wait, trying to retrieve old passwords and reset and all that, I find out that before I can ACTUALLY cancel I have to deny a bunch of deals for the membership at a discount. Wow. Adobe can do that? Like, give me 2 months free if I stay, or knock off 5 bucks a month? Anyways at this point I realize I was paying way to much for something I used maybe twice every few months. Maybe even once a year. I decided to cancel. But the pain in the cancellation took a few months until at least Adobe was satisfied with what they “took” from me. Along with my creations that I no longer have access too. Block the brand. But don’t just block the brand they have other names they bill under. Be careful.