Adobe Connect Status

Last Updated on 2019-08-12 by Adobe Inc.

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User reports:
No current problems

- iOS app is old-fashioned and limited compared to newer services

- Persian language not supported in chat box

- Cumbersome and unintuitive interface during conferences

- Connection issues and long buffer/load times

- Unsupported content banner displayed during file downloads

- Unable to connect to online meetings through phone after recent update

- Falling behind other alternatives in terms of features and design

- Trouble launching recordings on iPhone app

- Screen freezes, inability to participate in questions, and audio issues during CE class

- Poor audio/video quality and clunky user interface

- Inability to view more than one tile live at the same time during distance learning

- Watching webinar recordings on playback is not supported on the app and has a delay when pressing start again.

Common Adobe Connect Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Adobe Connect network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Adobe Connect App
1. On android, goto Settings » Adobe Connect » click [Force Stop]

Clear Adobe Connect App Cache and Data:
1. On android, goto Settings » Apps » Adobe Connect » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Adobe Connect.

On android, goto Settings » Apps or Manage Apps tab.
Click Adobe Connect » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Adobe Connect » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Adobe Connect