Are you having issues? Select the issue you are having below and provide feedback to HID.
- The app is inconsistent and unreliable, making it difficult for the user to unlock the door with their phone.
- The app has a limited range of 2 meters (6 feet) when using an Apple Watch, which defeats the purpose of having a Mobile Access complication.
- The app is unstable and sometimes takes a while to recognize the access point.
- The app does not work well in cold weather and requires the user to fiddle with the app while wearing gloves and a face mask.
- The app does not have a proximity sensor, which would make it easier for the user to unlock the door without taking their phone out of their pocket.
Trying to down load HID Flash 64bit to win 10 computer try to run after download keep getting missing MSVCP100.dll
Complete guide to troubleshoot HID app on iOS and Android devices. Solve all HID app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HID Global, developers of HID.
E-Mail: [email protected]
Website: 🌍 Visit HID Website
Privacy Policy: https://doc.origo.hidglobal.com/legal/privacy-android.html
Developer: HID Global
this app Mobile Access® merges security with convenience by enabling a smartphone or other mobile device to securely open a door or gate. If you would like to start using this app Mobile Access® in your organization please visit to learn more about the service and compatible readers. HID will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs. To improve the door opening experience, we detect readers when HID is not open. Continued use of location services in the background can dramatically decrease battery life. Location Services is used exclusively for this purpose.