Nike: Shop Shoes & Apparel Reviews

Nike: Shop Shoes & Apparel Reviews

Published by on 2022-09-15

Your Daily Guidance to Greatness The Nike App is your source for daily
guidance and inspiration to get you closer to your sport and style goals. Shop
the latest Nike and Jordan products, clothing and shoes while getting real-time
advice from our team of experts. Receive member rewards...


Review Highlights


Negative experience
83.0%

Neutral
47.9%

Positive experience
17.0%

~ from Justuseapp.com NLP analysis of 1,410,541 combined software reviews.


Reviewer Pros and Cons:

Pros

- Easy to search/find

- Good selections

- Timely notice for sale

- New drop list is convenient

- Notification function

- Excellent chat service

- Friendly and polite customer service

- Quick response time

Cons

- Limited Tall assortment

- Limited selection of pants and long sleeve shirts

- Limited drops for shoes and clothes


All Nike Reviews (32)

By


Cancelled Order

I’m a huge this app fan but I’m not a fan limited drops for shoes or clothes. I finally decided to get some of the shoes that I really liked (Día de los Muertos collection if anyone is asking) their official announcement said they where dropping on October 15th and I checked Nike and the sneakers app and nothing. It wasn’t until I went online to Twitter that I find out they were not dropping until the 27th. So, I wait... Same thing. I wait and check both apps when the collection is supposed to drop nothing. Online says until the 30th. Third time around and part of the collection finally drops. I order my shoes exactly at 7:00am. Two days later my order is cancel with no explanation. I immediately contact customer support and they tell me they have sold out. Then I asked them about the other part of the collection that was never dropped and they claim it was dropped the 27th. It’s just so frustrating that they oversell and don’t have enough stock for those who purchased. I wasn’t the only one they did this too. More frustrating that there is no info on drops changing dates and have to get info from non this app employees. Definitely deserves 1 star and truly disappointed with this app.




By


Ehhhhh

So I got Nike a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. Nike stores all your info; name, address, even card info. So you go to Nike on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get this app doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure this app couldn’t care any less about my opinion




By


Poor service

Very disappointing service connected to Nike . I bought a pair of shoes with an expedite shipment, everything was efficiently confirmed via email. The day after I received a notification saying that the order was cancelled, no solution or alternatives given, kind of “sorry and goodbye”. I was supposed to receive the shoes the day after for a run I had organised.
I called the customer service to have an explanation, the representative was not helpful at all and did not offer any solution. I asked to receive a call from a manager, the representative said that someone would have called me. No one has ever called me back.
I placed another order for a half size larger pair of shoe, hopefully I will receive them. I selected regular shipping and it will take a week to receive them. I asked via chat to make sure that the shoes are available and if they could expedite the shipment. They said that they can’t expedite them, the solution was to cancel the order and pay for the fast shipment.
If this is the service that a top US company is providing, well, it is very sad. In the era of the online service there is no empathy, understanding and problem solving skills.




By


bad customer service

This is very disappointing, i love this app so much and all my family dislikes this app because of there political views, but that has never mattered to me. this app usually has the best quality and time for shipping and receiving clothes. I love getting my shoes from this app and my clothes. This last time that i ordered clothes i did it on my moms account she is a this app+ member. A couple days later i received two shirts then a pair of socks, but we didn’t order socks, we ordered a hoodie and another t-shirt. we called this app and tried to figure out our order. The Lady that we talked to was mean to us and couldn’t find our order for 30+ minutes. we gave her our order number 3 times before she typed it in correctly. This was very frustrating, but to say the least we still haven’t received our clothes, it has been 6 days sence we talked to customer service, this is some of the worst service i’ve ever received when buying online it really makes you think if you are an important customer. Too that customer service lady she needs more training to adequately use there own customer service operations.




By


JUST DO BETTER

I’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time Nike isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”.




By


Definitely Recommend

Been using Nike for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop.
Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting.
Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better)
One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes.







By


Amazing Customer Service

I’m so thankful for this app’s customer service. After I purchased a pair of shoes, I had a personal crisis that required me to pay a lot of money. I contacted this app’s customer service past the 60 minute mark which I was unaware of and was put through a wonderful customer service representative with the name Annabelle. There she told me I’d have to wait for a return, but after a certain amount of time came up with a plan that would work for me in a shorter period of time. She was creative, and incredibly patient, kind and helpful with me. I will be a customer of this app for a long time because of their great customer service, quality, and care they put in their products and consumers alike.




By


Annoying

I have bought 3 different shoes and they came in fine which was great happy with that but now I try to buy some more shoes Nike either tells me that item is no longer available Which it was just like 5 minutes ago then it sometimes even kicks me off Nike which I hate and then now for 3 days straight I can’t access my cart to buy some shoes then I spoke to someone on Nike they told me to uninstall Nike and reinstall so I did didn’t do anything still isn’t working which is really frustrating I’m really disappointed in Nike right now the only reason I even shop from here and not at this app stores it’s cause I can customize my own shoes which I love that feature but now I can’t even access anything and can’t even favorite shoes anymore please fix if you all want to make money you need to fix this problem and all other malfunctioning things on the this app app I know I ain’t the only one complaining about something here fix this issue I’ll rate it 5 stars again!!!




By


A Frustrated Nike Fan who wants a real chance to purchase

I have been a this app’s fan since i started wearing sneakers. However lately I have had 1 disappointment after another. Either I attempt to purchase the moment they drop with no success or I purchase and then a few minutes later I told my purchase was unsuccessful and today I receive a text mite I add 9 days after I purchased and the day they are suppose to arrive only to be told that Hibbett had to cancel my order. Why it took over a week to realize that you didn’t have the product that I already paid for I will never understand. And what makes it so bad is they will come back out with the sneakers again but instead of sending the sneaker to the people who orders you’ve cancelled you let anybody purchase. I am very dissatisfied and disappointed in this app as a company. You make a few pair of the sneakers when you know millions want to purchase and the sneakers no one wants you make millions of. What kind of games are you playing?




By


Processing/shipping takes forever!

this app prepared my shipment for 4 days - 1 box, 2 shoes (1 pair) - 4 days. Thanks this app! My shoes must be sooo prepared! The best part is… I didn’t even have to pay extra for all the preparation, nope, this app just put my shoes in a 4-day time capsule free of charge! I can’t wait until I get to wear them for the first time (hopefully by 2027) and I rack up compliments like “Wow, those shoes look so prepared. Did you order those and let them marinate in a this app warehouse for 4 days?”

I’m estimated to receive my shoes 17 days from when I ordered them. Mind you, these are not limited edition, they aren’t new releases, they are very basic white this app SB’s. My suggestion would be - if you’re thinking you MIGHT want a pair of this app shoes in the distant future - go ahead and put in the order right this second. I mean, sure, by the time you receive them people will be wearing some sort of futuristic Tesla Hover Boots but at least you’ll have your extra super max prepared Nikes.




By


Big & Tall air ball

this app, shop-by-size is a standard feature in all clothing and shoe sites and I would expect far better Tall assortment from the #1 basketball brand. My son is 6’7” and it is hard enough finding clothes for him. You don’t have a lot of selection in the channel, so buying direct is a must. On your app, I must to go into every single pants page within Big and Tall to see if you have his size and 90 percent of the time you don’t carry Tall sizes (or you are not producing enough inventory). Pants selection is consistently lacking (styles, colors) as is long sleeve shirt selection. I rarely complain, but going through this a few times a year is painful.




By


Annoyed

I got Nike because I actually really like this app shoes and was interested in purchasing some, as I had recently started getting more active. I generally get my shoes from a retailer like Academy, but i thought I’d have better options directly from the source. It was working great and I was really excited picking out “favorites” to store for future use. I had Nike less then a day and it does not work. It locked me out and continues to say access denied. ?????

Ive tried logging in, trying to create a new account, using wifi, using my data, using the web browser, clearing my entire data. Nothing works. I deleted Nike and redownloaded and that worked for all of 5 min and then it shut me out. Honestly super annoying. I went to file a claim with there online chat support- and after filling out all the info i hit submit and what do you know? It did not submit and sent me to the same access denied page.

So i had to call for support and the lady said they would email me in 3-5 business days on ways to fix the issue. I asked what do i do if it still doesnt work and she said call back and they will follow up with another email. Not much help.

At this point I’m both disappointed, frustrated, and annoyed. I literally JUST wanted to order some shoes. But if the issue is not resolved after this first email i doubt i will be calling back again.




By


Emotional!

Just sitting here happy because this app once again put a smile on my face. All my life this app has been such a great brand and company. Products would come out and I would only dream and aspire to get them so that I could feel cool going to school. When I was fortunate enough I would get a pair of sneakers from this app and feel like a million bucks. Now I get the opportunity as a mom to see how happy I make my kids when I can buy them this app sneakers to go to school in style and share such an amazing experience with them. I even got sweaters and some accessories. Just love the brand. Thank you for being so diverse and keeping it always 100 with your customers. 😌







By


Just ridiculous

I have ordered two separate items on different days. I ordered when I had money in my account and it was deducted from my account at the time. But here it is a week later money was just now taken out. Should have taken it out right then and there rather to wait for items to be shipped. Which cause my account to become overdraft, and have to pay an extra $35 actually twice because this happened to different occasions. Really upset about this I’ll never buy anything else from Nike. Worst app I ever experienced with. The adidas app took the money off that same day as I ordered my items




By


Worst Customer Service

Some of the clothes are nice though, if you even get to purchase some of them because Nike or the information from their warehouse is inconsistent because it’ll show you stuff that’s in stock (that’s actually not in stock), stuff that drops (that’s also probably not in stock) and stuff that’s unavailable. Then trying to ask for help from any of these people is like playing a child’s game. For starters in the CHAT they’ll spend from 10-60 mins trying to answer one question, then on top of that you’ll probably chat with 5-6 different people who either giving the same useless answers or different useless answers. It’s like a constant game of tag of just straight up nothing, literally no one is gaining anything. I thought it was just me but apparently this is a constant. I mean at least they’re consistent in something.




By


cool, but...

i like this app and like Nike a lot.. but it's kind of annoying that every time i'm browsing the women's clothing, the photo will show a slim woman, and then only show me the "plus size" sizes when i tap on it. sure, i can fix this by changing the size to a regular one, because that changes the photos.. but only if the item ISNT out of stock. if it is, then the button that change sizes isn't even there... like cmon man.

also this app, when are plus size men gonna get some love? i think it's awesome you have women of all body types on here, but i would like to see some husky men on there too, so i can have someone closer to my body type modeling my potential purchase.. rather than a bunch of super cut guys wearing mediums.. like i know that sweater won't look the same on my 3XL self.




By


Inaccurate info

I was trying all weekend and waiting to see in Nike when the SBLII ALPHA ROS patriots jackets would be on sale. To my unfortunate surprise they sold out online because Nike was not synced with the online inventory. When I saw that they had become available I tried buying them and I wouldn’t let me. It kept saying customer had item in shopping cart. Also really frustrating to lose out on this item for the 2nd year in a row. I would contact customer service and they would keep saying item had not been released. Any ways the info was faulty all the way around. Been a this app plus customer for years and this is terribly frustrating.




By


Unsatisfied customer

At one time the only athletic shoe that I bought was this app. Then they started to charge astonishing prices that I had to go to another distinguished brand.

Just to let you know how this app quality is. I have a pair of this app golf shoes. The third time that I wore them I couldn’t understand why my feet felt wet. Needless to say it had been a wet summer so I didn’t think much of it. When I went to my car to change I noticed that the shoes had cracked completely on both. I was upset to say it mildly.

I get back home and call this app and they asked where I bought them from. Why? Does it matter? Because I bought them from a non this app store they said that they could not do anything about it. Sorry pals you lost my business for life and I tell everyone I meet the crap that you sell. I suppose maybe if I would kneel and not walk on them I wouldn’t have had a problem. Must be why kapernicks shoes last so long.




By


I’m

I’m so sorry for being late and not working with you guys and I’m so glad to see that your dad is well aware of it being in your office and I know your thoughts will help me to get a hold of your friend for you to help you get to work on the rest of the family and help me with the rest of the day and I will see you soon and I hope you know how I am sorry for being so sorry for being such a pain in your heart and I just need to help you with your help and help me help you with your help and help me help you with your help and help me help you with your help and help me help you with your help and help me help you with your help




By


Ease of use

I thought using Nike was great when I first logged in it had the items I had in my cart that I had put there when using my desktop but the amount of times I had to enter payment and shipping information was frustrating! You have the second line for the address line that states where you should enter your apt or suite number but that isn’t accurate and I found that out after 3 times of trying, it also delete my promo codes several times and luckily caught it before placing my order. I also didn’t like that When I wanted to change the size of an item I had to delete the item and then find the item again and put it in my cart. The features of Nike could be way better, just feels old and clunky.







By


Joe metamorphosis

I had purchased the Jordan 23 engineered pants white with black stripes $150 I also purchased Jordan 23 engineered top which was the color moon for $150. I had 10% off which took off $30. It’s the best outfit I ever had in my life and my self-esteem and confidence is through the roof when I have those clothes on . The luxe that I got when I went into a restaurant and the mall was amazing . The girls were definitely looking at the outfit and the guys were jealous. I would like to personally thank this app and Jordan for changing my life. Who would’ve thought that clothes can change a life . My life has not been the same since I’ve had the nick app




By


Good But Heart Feature is Glitchy

Nike is great, and I don’t know if it’s a glitch or specifically designed this way, but when I go to my profile to look at my liked items, it only ever shows 15. It doesn’t matter if I have 50 liked, it only shows 15 total. It shows only the newest 15 liked, which makes it really difficult to find shoes that I’m interested in again since it’s only showing a fraction of the ones I’ve hearted. When I type the specific item, it will show that it’s been hearted but won’t show up on my profile unless it’s one of the 15 most recent (which I can add by unhearting and then hearting again). Please fix this, there shouldn’t be a cap as to how many I can have.




By


Just one request...

I really do love Nike. My only request would be that when doing the guided runs, when it ask you to rest, why not instead of completely stopping to rest and Nike stop tracking, why not walk it out, but continue tracking. (Does that make sense?)

I measure my distance & pace and graph my runs, but when I do the guided runs I don’t like to just stop running on the rest parts, I walk on the rest parts, but it throws off my speed and averages, even my distance. If you can make it so maybe I could skip the rest parts and just keep going and tracking.

Love Nike though and the guided speed runs. I don’t really use the guided runs because of this annoyance.




By


Don’t Follow - Lead

Kudos to this app for the awesome job you do to consistently offer the best quality garments and shoes, hands down. The brand fits my narrow feet and the styling of the clothing never disappoints. My most favorite shoe is the this app NZ, which have been discontinued. I wish this app could offer a vintage line if their best selling sneakers, then I can purchase all my throw-backs, & lead the way, in style.
I support this app and all its causes that purport messages of non-violence and humanitarian efforts. For that, I don’t regret being a this app fan since the 90s. Love them then, Love them now. Keep leading the way in all that you do, because followers always finish secondary or last.




By


Best App!

The fact that you can customize a variety of shoes, is amazing! The selection and suggestions are awesome! Every sneaker head needs Nike!

*edit* after having Nike for some months now...I find it a little inconvenient that releases aren’t mentioned within Nike anymore. You need the sneakers app to check out the latest and greatest. It’s the only reason I gave it 4 stars. In addition, apps like StockX are giving all the other platforms a run for their money. A lot of shoes on the this app app are more expensive than StockX due to its nature. It seems like competition is going to be fierce looking ahead. I’ll always keep Nike , but if I want to save a few bucks, I’ll check StockX first




By


Horrible Customer Support

I recently downloaded the this app Store App because of the benefits that being a this app+ member is supposed to give you according to this cashier I met at a this app store. There is nothing wrong with Nike itself EXCEPT for the fact that it offers zero benefits. Also, the live chat is the worst customer support I’ve ever seen. It took them 10 minutes to connect me he a representative named Angie and 5 minutes more for her to read and respond to my messages. I replied to her as soon as she sent her message but then she never replied. It’s been 10 minutes and it still stays distributed 10 minutes which I’m guessing means she never even bothered reading it. I feel like their representatives are juggling 30 chats at once. This is unacceptable for a company as large as this app, I’ve seen live chats from small scale businesses that do better than this junk.




By


Discrimination by state

I really don’t think that it is fare that there are shoes that drop in states and no one is able to get them but that state. What that does is causes a sellers market, and they buy those shoes in bulk and then selling them for thousands of dollars a pair, and the people that really want to rock the shoes for real!!! Especially me myself as much as I spend with you guys in a year actually someone’s salary! As a this app plus member I feel that I should have access to every shoe that is dropped period no matter where it is! It’s like my money is no good anymore but sometimes and I don’t like feeling that way!!







By


Two issues only - improve alerts and fight the bots

1. Alerts for special offers are NEVER in time. I get them hours after the event or registration period is over.

2. I really wanted the Jordan 1 Off-White shoes. I had everything set up bc I buy from Nike regularly. I get in line, have the opportunity to buy, and as I’m checking out it says my gift card is invalid. I was not using a gift card. I was using ApplePay. Very frustrating. And immediately on sites like eBay or Grailed I see the shoes for sale for $1600. I actually wanted to wear them. And I keep getting beat by bots whose only interest is reselling.




By


Great Costumer Service!!

I was dumb and never used my $20 bday gift card after i had already purchased something, but i was helped by Felice who explained she could still apply the $20 even though I didn’t use it when i made the order already. Then i was helped by Daniel who explained how the money was taken off of the original price since the transaction was still pending (i was confused and thought i never got the $20). I was so happy and relieved they could still apply the $20 gift card. When i went on the chat it was a very fast response and i love how it works!




By


Great app, well organized after all its Nike

Nike is amazing very organized and just another reason this app is every teen’s favorite brand. I was looking at tights and messaged a guy about what size I should get based off my Waist size and brother answered right away and helped me out if it weren’t for that I would not have gotten these haha. this app is just overall the best brand and Nike is a great way to shop my favorite brand easily from my phone in my pocket, when visiting a this app store and a thing is out of stock it’s always perfect to have the this app app to see if the time is available online. this app on top🏈🏀⚾️🎒




By


Frustrating

I dont find Nike user friendly. I have problems finding icons to hit on to get me into a shopping area i need. I im having to click on things that are of no interest until i get an “in.” Should be more simplified. I just got an email about a “flash” sale but know way of finding the sale once in Nike . I try going to this app w/o app but unfortunately it re-routs me to app therefore back at square 1. Ive had Nike for a few months but i find it easier to just go into retailers when im out. More time consuming trying to get around inside app than its worth.




By


Customer Service with Liz

During my viewing of this app Apparel this evening I ran into a road block. I couldn’t figure out what size reversible jacket I needed. Large or extra large? On the page there is no icon to tap to pull up a clothing/ wardrobe sizing chart.
But this app does have customer service. Upon requesting help to complete my guesstimating of sizes, LIZ, the this app Representative assisted me in such quick fashion I felt it my duty to let her know, her works should not go without reward.
Customer service is huge! She sold that order for this app.
A pair of 270’s orange in color with a reversible orange jacket! Thanks Liz, Coach Devon Wimberly
Niskayuna, New York









Is Nike Safe?

No. Nike: Shop Shoes & Apparel does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,410,541 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Nike Is 17.0/100.



Is Nike Legit?

No. Nike: Shop Shoes & Apparel does not seem legit based on our analysis. This conclusion was arrived at by running over 1,410,541 Nike: Shop Shoes & Apparel User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Nike Is 64.9/100..


Is Nike: Shop Shoes & Apparel not working?

Nike: Shop Shoes & Apparel works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



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