Nike Reviews

I’m a huge Nike fan but I’m not a fan limited drops for shoes or clothes. I finally decided to get some of the shoes that I really liked (Día de los Muertos collection if anyone is asking) their official announcement said they where dropping on October 15th and I checked this app and the sneakers app and nothing. It wasn’t until I went online to Twitter that I find out they were not dropping until the 27th. So, I wait... Same thing. I wait and check both apps when the collection is supposed to drop nothing. Online says until the 30th. Third time around and part of the collection finally drops. I order my shoes exactly at 7:00am. Two days later my order is cancel with no explanation. I immediately contact customer support and they tell me they have sold out. Then I asked them about the other part of the collection that was never dropped and they claim it was dropped the 27th. It’s just so frustrating that they oversell and don’t have enough stock for those who purchased. I wasn’t the only one they did this too. More frustrating that there is no info on drops changing dates and have to get info from non Nike employees. Definitely deserves 1 star and truly disappointed with Nike.

So I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinion

Very disappointing service connected to the app. I bought a pair of shoes with an expedite shipment, everything was efficiently confirmed via email. The day after I received a notification saying that the order was cancelled, no solution or alternatives given, kind of “sorry and goodbye”. I was supposed to receive the shoes the day after for a run I had organised. I called the customer service to have an explanation, the representative was not helpful at all and did not offer any solution. I asked to receive a call from a manager, the representative said that someone would have called me. No one has ever called me back. I placed another order for a half size larger pair of shoe, hopefully I will receive them. I selected regular shipping and it will take a week to receive them. I asked via chat to make sure that the shoes are available and if they could expedite the shipment. They said that they can’t expedite them, the solution was to cancel the order and pay for the fast shipment. If this is the service that a top US company is providing, well, it is very sad. In the era of the online service there is no empathy, understanding and problem solving skills.

This is very disappointing, i love nike so much and all my family dislikes nike because of there political views, but that has never mattered to me. Nike usually has the best quality and time for shipping and receiving clothes. I love getting my shoes from nike and my clothes. This last time that i ordered clothes i did it on my moms account she is a nike+ member. A couple days later i received two shirts then a pair of socks, but we didn’t order socks, we ordered a hoodie and another t-shirt. we called Nike and tried to figure out our order. The Lady that we talked to was mean to us and couldn’t find our order for 30+ minutes. we gave her our order number 3 times before she typed it in correctly. This was very frustrating, but to say the least we still haven’t received our clothes, it has been 6 days sence we talked to customer service, this is some of the worst service i’ve ever received when buying online it really makes you think if you are an important customer. Too that customer service lady she needs more training to adequately use there own customer service operations.

I’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”.

Been using this app for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop. Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting. Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better) One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes.

I’m so thankful for Nike’s customer service. After I purchased a pair of shoes, I had a personal crisis that required me to pay a lot of money. I contacted Nike’s customer service past the 60 minute mark which I was unaware of and was put through a wonderful customer service representative with the name Annabelle. There she told me I’d have to wait for a return, but after a certain amount of time came up with a plan that would work for me in a shorter period of time. She was creative, and incredibly patient, kind and helpful with me. I will be a customer of Nike for a long time because of their great customer service, quality, and care they put in their products and consumers alike.

I have bought 3 different shoes and they came in fine which was great happy with that but now I try to buy some more shoes the app either tells me that item is no longer available Which it was just like 5 minutes ago then it sometimes even kicks me off the app which I hate and then now for 3 days straight I can’t access my cart to buy some shoes then I spoke to someone on the app they told me to uninstall the app and reinstall so I did didn’t do anything still isn’t working which is really frustrating I’m really disappointed in this app right now the only reason I even shop from here and not at Nike stores it’s cause I can customize my own shoes which I love that feature but now I can’t even access anything and can’t even favorite shoes anymore please fix if you all want to make money you need to fix this problem and all other malfunctioning things on the Nike app I know I ain’t the only one complaining about something here fix this issue I’ll rate it 5 stars again!!!

I have been a Nike’s fan since i started wearing sneakers. However lately I have had 1 disappointment after another. Either I attempt to purchase the moment they drop with no success or I purchase and then a few minutes later I told my purchase was unsuccessful and today I receive a text mite I add 9 days after I purchased and the day they are suppose to arrive only to be told that Hibbett had to cancel my order. Why it took over a week to realize that you didn’t have the product that I already paid for I will never understand. And what makes it so bad is they will come back out with the sneakers again but instead of sending the sneaker to the people who orders you’ve cancelled you let anybody purchase. I am very dissatisfied and disappointed in Nike as a company. You make a few pair of the sneakers when you know millions want to purchase and the sneakers no one wants you make millions of. What kind of games are you playing?

Nike prepared my shipment for 4 days - 1 box, 2 shoes (1 pair) - 4 days. Thanks Nike! My shoes must be sooo prepared! The best part is… I didn’t even have to pay extra for all the preparation, nope, Nike just put my shoes in a 4-day time capsule free of charge! I can’t wait until I get to wear them for the first time (hopefully by 2027) and I rack up compliments like “Wow, those shoes look so prepared. Did you order those and let them marinate in a Nike warehouse for 4 days?” I’m estimated to receive my shoes 17 days from when I ordered them. Mind you, these are not limited edition, they aren’t new releases, they are very basic white Nike SB’s. My suggestion would be - if you’re thinking you MIGHT want a pair of Nike shoes in the distant future - go ahead and put in the order right this second. I mean, sure, by the time you receive them people will be wearing some sort of futuristic Tesla Hover Boots but at least you’ll have your extra super max prepared Nikes.

Nike, shop-by-size is a standard feature in all clothing and shoe sites and I would expect far better Tall assortment from the #1 basketball brand. My son is 6’7” and it is hard enough finding clothes for him. You don’t have a lot of selection in the channel, so buying direct is a must. On your app, I must to go into every single pants page within Big and Tall to see if you have his size and 90 percent of the time you don’t carry Tall sizes (or you are not producing enough inventory). Pants selection is consistently lacking (styles, colors) as is long sleeve shirt selection. I rarely complain, but going through this a few times a year is painful.

I got this app because I actually really like nike shoes and was interested in purchasing some, as I had recently started getting more active. I generally get my shoes from a retailer like Academy, but i thought I’d have better options directly from the source. It was working great and I was really excited picking out “favorites” to store for future use. I had this app less then a day and it does not work. It locked me out and continues to say access denied. ????? Ive tried logging in, trying to create a new account, using wifi, using my data, using the web browser, clearing my entire data. Nothing works. I deleted the app and redownloaded and that worked for all of 5 min and then it shut me out. Honestly super annoying. I went to file a claim with there online chat support- and after filling out all the info i hit submit and what do you know? It did not submit and sent me to the same access denied page. So i had to call for support and the lady said they would email me in 3-5 business days on ways to fix the issue. I asked what do i do if it still doesnt work and she said call back and they will follow up with another email. Not much help. At this point I’m both disappointed, frustrated, and annoyed. I literally JUST wanted to order some shoes. But if the issue is not resolved after this first email i doubt i will be calling back again.

Just sitting here happy because Nike once again put a smile on my face. All my life Nike has been such a great brand and company. Products would come out and I would only dream and aspire to get them so that I could feel cool going to school. When I was fortunate enough I would get a pair of sneakers from Nike and feel like a million bucks. Now I get the opportunity as a mom to see how happy I make my kids when I can buy them Nike sneakers to go to school in style and share such an amazing experience with them. I even got sweaters and some accessories. Just love the brand. Thank you for being so diverse and keeping it always 100 with your customers. 😌

I have ordered two separate items on different days. I ordered when I had money in my account and it was deducted from my account at the time. But here it is a week later money was just now taken out. Should have taken it out right then and there rather to wait for items to be shipped. Which cause my account to become overdraft, and have to pay an extra $35 actually twice because this happened to different occasions. Really upset about this I’ll never buy anything else from this app. Worst app I ever experienced with. The adidas app took the money off that same day as I ordered my items

Some of the clothes are nice though, if you even get to purchase some of them because the app or the information from their warehouse is inconsistent because it’ll show you stuff that’s in stock (that’s actually not in stock), stuff that drops (that’s also probably not in stock) and stuff that’s unavailable. Then trying to ask for help from any of these people is like playing a child’s game. For starters in the CHAT they’ll spend from 10-60 mins trying to answer one question, then on top of that you’ll probably chat with 5-6 different people who either giving the same useless answers or different useless answers. It’s like a constant game of tag of just straight up nothing, literally no one is gaining anything. I thought it was just me but apparently this is a constant. I mean at least they’re consistent in something.

i like nike and like the app a lot.. but it's kind of annoying that every time i'm browsing the women's clothing, the photo will show a slim woman, and then only show me the "plus size" sizes when i tap on it. sure, i can fix this by changing the size to a regular one, because that changes the photos.. but only if the item ISNT out of stock. if it is, then the button that change sizes isn't even there... like cmon man. also Nike, when are plus size men gonna get some love? i think it's awesome you have women of all body types on here, but i would like to see some husky men on there too, so i can have someone closer to my body type modeling my potential purchase.. rather than a bunch of super cut guys wearing mediums.. like i know that sweater won't look the same on my 3XL self.

I was trying all weekend and waiting to see in the app when the SBLII ALPHA ROS patriots jackets would be on sale. To my unfortunate surprise they sold out online because the app was not synced with the online inventory. When I saw that they had become available I tried buying them and I wouldn’t let me. It kept saying customer had item in shopping cart. Also really frustrating to lose out on this item for the 2nd year in a row. I would contact customer service and they would keep saying item had not been released. Any ways the info was faulty all the way around. Been a Nike plus customer for years and this is terribly frustrating.

At one time the only athletic shoe that I bought was Nike. Then they started to charge astonishing prices that I had to go to another distinguished brand. Just to let you know how Nike quality is. I have a pair of Nike golf shoes. The third time that I wore them I couldn’t understand why my feet felt wet. Needless to say it had been a wet summer so I didn’t think much of it. When I went to my car to change I noticed that the shoes had cracked completely on both. I was upset to say it mildly. I get back home and call Nike and they asked where I bought them from. Why? Does it matter? Because I bought them from a non Nike store they said that they could not do anything about it. Sorry pals you lost my business for life and I tell everyone I meet the crap that you sell. I suppose maybe if I would kneel and not walk on them I wouldn’t have had a problem. Must be why kapernicks shoes last so long.

I’m so sorry for being late and not working with you guys and I’m so glad to see that your dad is well aware of it being in your office and I know your thoughts will help me to get a hold of your friend for you to help you get to work on the rest of the family and help me with the rest of the day and I will see you soon and I hope you know how I am sorry for being so sorry for being such a pain in your heart and I just need to help you with your help and help me help you with your help and help me help you with your help and help me help you with your help and help me help you with your help and help me help you with your help

I thought using the app was great when I first logged in it had the items I had in my cart that I had put there when using my desktop but the amount of times I had to enter payment and shipping information was frustrating! You have the second line for the address line that states where you should enter your apt or suite number but that isn’t accurate and I found that out after 3 times of trying, it also delete my promo codes several times and luckily caught it before placing my order. I also didn’t like that When I wanted to change the size of an item I had to delete the item and then find the item again and put it in my cart. The features of the app could be way better, just feels old and clunky.