Alibaba.com Reviews

by SCAMED101

Be very careful with who you deal with if from the USA. I asked for a quote and was contacted by multiple people. I placed an order for clothes. 20 hats, 20 beenies, 24 hoodies, 5 athletic jumpsuites and 6 wool coats. The sizes were sizes that would fit children. The embroidery wasn’t finished, and won’t respond to a single message now. The company was Antom Enterprises. I have asked for a return label, corrected order etc. and now they won’t respond. I was asked to contact them through WhatsApp they said it would be easier and sent them the money PayPal. Do not do this. Alibaba will not help you with your order or people who scam you. They do not keep track of who contacts you based on your request. I spent over 45mins with alibaba customer service and got no where. This is the perfect site for people to scam people on. I’m new to alibaba placed my first sample order for clothing and got ripped off.

by Riz.ryse.reese

It is so frustrating that the supplier need to review the review I left so that they could filter their reviews. But please don't order in this supplier:
DALIAN ZM INTERNATIONAL TRADE CO.

honestly, my expectations are not meet. First, my physical product, I ordered the one that has a compartment for the eyeliner. I have received it separately from the eye lashes. Second, they are over priced. Hear me OVER PRICED, you just need to explore different vendors in Alibabacom and obviously they overpriced. Third, I was told that my package will be shipped the 8th of April, then I follow up they gave me a tracking number on 16 which is more than a week of their promised date. But turns out it really got shipped 28th of April. Fourth, I don't understand about the delay of Shipment because of COVID, I stopped believing this excuse when my other orders got here when I ordered first from them. Lastly, it is super disappointing when they have promised for FREE products for the inconvenience but freaking TWO MAKE UP REMOVER WIPES for all the hassle? No, this is just ridiculous.

by TheRealSuspect

I ordered 3 items for my retail store and nothing had arrived it’s been 4 months and nothing still they communicate with me every time I texts them
But it’s always the same thing and ups says they do not have the packages nor were they ever dropped off at any facility they trick you when it says “ Buyer Created A Label Through Ups But Never Really Packaged Anything, I’m Disputing all totals around 900 smh not cool big mess and headache I have to go through Alibaba PayPal My Bank a total mess and no don’t believe when they say easy to contact alibaba customer service. Their all shady seems so real then you get burned for your money if you dispute amd if they say their going to fix it right please wait on packages and you agree your screwed say No Don Not Agree With Seller cause in that agreement it also states you agree to a No Refund don’t be fooled take my advise. I’m on social media fb/ Everardo Acosta Instagram Suspect_Acosta SC DaRealMrSuspect I got proof ain’t no lying they scam you.

by Meehmehmeh

I have browsed Alibabacom for a long time, uneasy about doing business in China i have looked closely at the sellers. Lots of shiny BS plaque images and certifications that seem blustery. I decided to try it and I finally placed an order for items that are a part of my manufactured product. I was sent the wrong parts (clearly NOT WHAT WAS ORDERED) and the seller offer a 5$ refund 🤦🏼‍♂️. I opened a dispute in Alibaba and so far nothing has been done other than suggesting a 5$ refund was reasonable. This might be a cultural difference I’m not aware of BUT in the US if i send someone something other than what they ordered, I pay to get it back and I refund the money. In my mind this is as it should be. In Alibaba’s mind 5$ back and I keep the useless items makes more sense. So my review is this, its a gamblers app. Maybe you’ll get the product you want, maybe you wont. Either way if theres a problem, your money is gone and odds of getting it back are as close to zero as they’ll get.

by Ariel Dominique

I have purchased from Alibaba many times however recently one of the sellers that I was dealing with sent my package by sea when I asked and paid for it to be sent by airplane! Now the Alibaba dispute agent is siding with the seller and refusing to refund my money! They’ve been holding my money for weeks and this should have. Only been a 2 week process! My biggest issue is that when I ask for a manager, supervisor or superior I’m always told that there isn’t one. They say that you’re covered by trade assurance but really it’s all up I the dispute agent that you get and it ends with them. There’s no going further! As soon as my dispute is over I’m deleting alibaba and telling everyone who will listen about how unprofessional and unfair they are! If possible, find sellers on Alibaba and deal with them off of the Alibaba platform! It makes no sense to pay the extra fees because if anything happens they won’t have your back anyway!

by Don Alaa

I bought an amount of powder for medicinal use, and when I received the substance it was fake and it caused harm to me, and when I asked the seller to return the substance, he did not accept and the customer service center intervened and asked me to analyze the material, but the analysis costs more than the price of the substance five times, in the end the seller threatened me that he owns My address and name will be published on the Internet and cause trouble for me and threaten me, and when I showed these documents to the site in the report !!
They didn't pay any attention and nothing happened !!! On this site, if you are not Chinese, they will never listen to you.
This is what the seller said insulted me and told me: So that you know who China is !!! The seller threatened me that he would send me his men to my home address registered in the shipment.
For your family safety I advise you not to put your real address on this website that protects these gangs.

by Jus_tin7

Their prices are twice higher than the U.S. I downloaded Alibabacom try to get some products from them and save a little money because they deliver from China and China’s products are cheaper than the U.S.,but the prices shows on Alibabacom of each items is incorrect if you tryna buy something they told you a different price not the one it shows in Alibabacom . I was tryna order a coffee table and the price was $599 after I try to chat one of their agent she told me the price is $900 and I said like what it saying $599 in Alibabacom . She was really rude she didn’t even answer me, I try to text her again to make sure the price but I couldn’t send her message because she blocked me.
Once again things that comes from China are 10 times cheaper than the Unites States. I know because I been there. But on Alibabacom they are twice expensive than the U.S...

by Toryam7

I purchased a product that never came, and I was at home waiting for the product the day it said it was out for delivery. I looked everywhere in case there was an issue. When i went back to the seller she was rude to me because i opened a dispute even though i never received the product. It took nearly three months and they said i didn’t have enough evidence to prove that I didn’t get my product since the shipping was shown delivered and it was my fault it was lost. Had to go to my bank to dispute the order and it’s just been a hassle and a lot of money that I was waiting on. Make sure you ask them directly for shipping information because I feel like they aren’t direct and try to confuse you with the wrong info. The customer service was very nice but they can’t just not refund you when you don’t receive your packages. I’m just upset with the amount of time it took to get to this conclusion, i don’t know if anything I order will make it to my house

by Kellis25479

Good seller is Shantou City Jinhaian Craft & Toy Factory. They were the 1st store I had brought from. I had brought 8 small handbags and shipping was only about $20 bucks, and it took less than a month for me to receive them. I wish they had more stuff for sale. But after then all the other vendors I tried were terrible. Some no longer had the dresses in stock but still have them for sale, for stock poly mailers (not custom mailers) MANY vendors (Yes I do mean more than 3 vendors is doing this) min order of 500 then when I start the order they would respond back saying the min is 5000. And the shipping is crazy expensive. Maybe it’s a better site for huge or big business owners. But if you’re a tiny or small business then I wouldn’t recommend. You’ll give yourself a headache dealing with them.

by Super With God

I was pushed by eBay to Alibabacom only because I was looking for a single item and it is here in America for about $80-$120bucks brand new or $16-$40 bucks plus $539 dollars for freight from China! The people were all helpful and the sets means time Alibabacom was a learning experience for me so not a waste of time. I want to delete my information on Alibabacom but it seems like it is not accessible to doing so. That’s the part I don’t like and how lots of people are asking me but when I tried to close the question I pose the automated artificial intelligence chat told me repeatedly that it wasn’t updated so I’m digging trying to find out how to get to an updated version within Alibabacom it’s telling. Don’t like that.

by Alibaba User From The US

I order a few Thousand USD products from here with different suppliers. Some products I get very good price while others are just fair with expense shipping cost. Suppliers are varied. Did not receive everything that I order yet. Will see. However I spent a lot of time to search what I need. But have encountered a lot of misleading price or product images do not match the description. They will said the price is old or not right..... waste a lot of time. But some companies are very helpful. While Some will tell you to order from other suppliers if I show them their listing price. Also agree with other reviewers, shipping cost a lot and not much choices. For giant company like this; should encourage their listing vendors to update their price. False advertising in The US are big mistakes.

by The Review Abyss

Alibabacom is nice. However, Alibabacom has too many junk notifications that cannot be turned off in the settings panel of Alibabacom . So you can either turn off all notifications and potentially miss an important message from a contact, or you have to constantly sift through and mark junk notifications as read to clear them. You can also assume all notifications are junk, which gives a bad impression of foreign suppliers that are trying their best to be professional and establish business relationships.
It appears Alibabacom developers keep adding new features or feeds that do not have a corresponding control switch in the settings panel.
Long story short Alibabacom could do a better job of helping all clients separate the wheat from the chaff. Other than that, a good resource and tool.

by Babywavez

Yes it is the apps fault want to know why because they keep shipping cost information out of sight. If your truly an honest company then exactly why wouldn't you allow the buyers to see there options for shipping costs its not always available. Ill purchase something handling the shipping costs then have the supplier hitting me up for over $120 for shipping . The product was $70 i paid about $60 for shipping and now your telling me i have to pay an additional $120. I refuse then they give the option well you can have it shipped by sea i say sea it is. Then they say ok we will refund you $30 for the shipping by sea still waiting on that refund. But my whole thing is the shipping costs were already taken care of why is it that every supplier hits me up after . Requesting ridiculous shipping fees.

by ChloeNikee

Alibabacom is somewhat crippled, in that the developers buried some features. For example, finding your favorites is not easy. Sometimes features on Alibabacom seem to be absent.

The website is better, although both the website and Alibabacom seriously overlook certain things. For example:

1. You should be able to sort your favorites list by vendor, price, date, name, manually etc. Just like any other search.

2. On their messenger, and they have a little pop-up field where you can type in your reply. Unfortunately you cannot see the entire string. So if you have to refer back to previous messages while you were typing, you cannot do this. It’s very inconvenient.

3. I try to sort vendors using a folder for each vendor, but not all the named vendor folders appear, only the first two !

4. I cannot easily load a cart to ask vendors for a quote on a range of items they are offering. Alibaba’s method is very convoluted; definitely unfriendly to the buyer.

I cannot imagine the complexity of writing an app such as this one. Although I sympathize, Alibaba is nowhere near as easy for the buyer as eBay’s website and app.

by Saychoss

Alibaba needs more shipping options to the U.S. I researched purchasing an electric ATV (quad/four wheeler) for 5 weeks on Alibaba. I looked at 10 different companies. At first I was about to give up completely because none of the companies seemed to understand English well enough to understand my product requirements and what I was looking for. Almost every company told me I could buy the ATV from them and they would ship it to the nearest U.S. seaport, but I would have to figure out how to get it from there, through Customs, and to my home in Utah myself. Most of the companies had no option available to them to do the logistics themselves or to have a 3rd party company do it for them. I finally found 1 of 10 companies that could sell me the ATV, clear customs, and provide ground shipping, but it added 100% to the cost of the product. Alibaba has some great product options, but Please improve the shipping options available so you can increase your sales to the United States. Thanks.

by Armanii :)

Alibabacom is a great place to find vendors for small businesses just make sure to stay clear from scammers and check full prices. Making Payments can be tricky so make sure you fully look it through and dont send information to just any vendor. Be sure to take time to search and dont let a vendor rush you into buying, they should make u feel like they’re trustworthy. Another problem is miscommunication, ask as many questions as you need so you know your getting whats worth your money!! Sometimes the price for each piece may not be as much but the shipping will be like $200 :0 if you’re looking for lipgloss tubes I recommend buying from “Guangdong Qiaoyi Plastic Co., ltd. “ Great customer service and communication.

by SolarCrush

I’ve bought mostly everything for my business from Alibaba. Most of the suppliers I’ve dealt with have been great - I’ve received what I ordered pretty quickly. Just recently, I had an order go horribly wrong when a supplier took months to even mail out my package, and then it was not what I ordered. I messaged them, and they basically told me to just deal with it and would not make it right. They said if I wanted a refund, I had to pay to ship the items that were not what I ordered back, and the shipping cost was most of what I paid. I was nervous about how Alibaba would handle it. I definitely will continue shopping here after the experience - I was issued a full refund and did not have to pay to ship what I did not order back (thank goodness). Thank you, Alibaba.

by Agbubuike

I have visited so many mini sites and everyone claims to be a manufacturer. My recent experience of a purchase did not convince me that I dealt with a manufacturer. It’s important that the info is authentic. We need to be sure of whom we are dealing with so that we can achieve our objectives.

Alibaba has been useful but again, how do we enforce international warranties? We are about to make orders for items that vendor (can’t call them manufacturers) are offering 3 years warranties. Also how do we see other customers review about a vendors product?

Thank you.

by 55llorrac

I'm a fairly new buyer to Alibaba,
Any questions or concerning I have regarding my orders are quickly and efficiently answered.
Navigating the websites can be challenging for a new comers.
Trust me I make a lot of mistakes, I'm sure the sellers look at some of my Request's and say "What is he thinking" or "What is he trying to say". But I'm getting better and they are SO patient, Its not the end of the world... It was just a typing mistake! Mistakes are learning and learning is the best part of life... There are unbelievably great deals here. This website has changed my life and it can change yours Too.... Just take a deep breath.... Get a cup of coffee... And don't be afraid to ask lots of questions... Now let's go make money... Best of Luck ... Carroll ...USA

by Ravengirl312

Well I was gonna give a 5 star, but suddenly my review is unable to show any words as I am texting. I’m not sure if it’s because my English has to be translated, but I can’t see anything that I just wrot right now. So I hope this get read. Anyhow, I was able to live chat with my supplier and I was very pleased with being able to see different options and negotiate prices. I am still waiting for my merchandise. I will write another review once I try it. And hopefully I will be able to see what I’m writing so if there is a lot of mists, it’s because I’m writing without seeing and using just my thought as what next to say. Thank you

by Jack Tores

I’ve read enough reviews to know I won’t Be ordering from Alibabacom. I go through a website called “wish” they have about the same stuff and I’ve had good experiences. Some items take longer than others and some come really quick. I ordered a Grimm reaper knife and it came in about 2 weeks. I’m still waiting for my other scorpion knife and my Irig for my guitar, been about 2 months now. The shipping is a bit weird but the prices are low so🤷🏽‍♂️. Well, hope that helps. Got to watch out for these Bs Chinese companies because they will rip you off, customer service is garbage to. They know Americans will do just about anything to save a buck so they build these BS websites and try to make as much money as they can. Anyways, be safe out there and always read reviews before buying anything from China.

by Maria Lorna Kunnath

Need more transparent info on customer options for International Shipping options especially for US customers since we put preference on speed of delivery with associated costs over free shipping. Please add a feature in Alibabacom that does exactly that. Please also allow customers the option to choose Intl shipping during the ordering process and update the cost of the product + shipping and getting total cost reflect that.

Also on every phase of the order once a product is paid, the magnitude of efficient customer support should be enabled between buyer and seller to ensure buyer is not left in the dark making them think alibaba or seller simply walked away with buyer’s money.

by SpeedyArch

I'm not completely sure of the purpose for Alibabacom, but I think it's for business use and not personal use because a lot
Of items require you to purchase 100 pieces. I would never need this many.
I found some that said 1 piece minimum that had a good price range like $1-50 which is cheap for gymnastics equipment which I was trying to buy. So I messaged the buyer, she was friendly but gave me a price way over the price range. Was disappointed. I'm guessing the price range is before shipping cost because it sounds like shipping is what added the couple hundred of dollars to the price. Shipping needs to be Included in the price range.

by Mea.lb

I order 2 times from alibaba to middle east region. I think that aliexpress is much better than alibaba since you can know total amount you will be paying for a product and you can sort products from low to high. But alibaba you will be facing additional costs such as air shipping ( high cost), customs, and clearance in your country. So this leads to higher product cost price. For example i bought 20 scarfs on alibaba each costs 3.1$ when shipped and customs clearance it increased to 7$ while the same item is found on aliexpress for 6.5$. Alibabacom should be more improved in this area.

by Rwl-66

Although Alibaba is a great place to allow buyers and sellers to meet, most suppliers never want to use Alibaba for Trade Assurance and I see why - is is cumbersome, time-consuming, doesn’t work most of the time. Alibaba has the capability for credit cards, eChecking, and TA (wire). Each take too long to deliver the payment to the supplier, and more often than not, especially with eChecking it will be cancelled at the last minute, after they take your money, and your items are waiting to get on a truck... three stars because though they have come a long way, they have a long way to go...

by NR Cosmetics

I have no complaints about Alibabacom! All the suppliers will give you a MOQ for private labeling which is what I needed for my cosmetic and skincare line. Alibabacom is not for people wanting to buy 1 item this is a business app you buy in large quantities!!! So ignore reviews that are complaining about not being able to buy one item and have it shipped to your front porch. This is not Walmart. Anyway if you are familiar with dealing with customs and the way this business model works then definitely download Alibabacom!

by Giovannoly Pezer

There are hundreds of products, but they all post one price , most have a MSQ listed at XYZ price. Then when a quote is requested the price increases by 400% . The manufacturers expect you to buy a million pieces to give the price originally listed.
ThTs without the freight fees and no one seems to understand English. Either that or they just have an auto reply system stating the same over and over.
It’s the worst and most frustrating experience for people who want to do business.

by CassyLeeGifts.com

Alibabacom is great, I love that I can place an order from just about anywhere. It’s user friendly and it lets you save your favorite suppliers and favorite items and when you are ready you can quickly place an order from your favorites list or from an automatic “start order” list that appears when you go to one particular supplier... it will list and show all their items available based on your search details. Very cool app, I love it...

by Poseindons

I love Alibaba everything you need under one app and all the suppliers you can find to help you some excellent people and some not so helpful but that comes with the business I have found excellent suppliers and quality product I’ve used DHgate not impressed never used aliexpress I’m very happy with Alibaba and the phone interviews they do every once in awhile they care about me and I like that