Sleep Number app not working? crashes or has problems?

Sleep Number Status


I have a problem with Sleep Number

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⚠️ Most reported problems ⚠️
Something else
30.6%

Crashes
17.6%

Connection
16.5%

Login
16.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Sleep Number Problems 🔥

- Sleep IQ technology rarely works for tracking and measuring sleep

- Cannot remove email address from SleepIQ

- Cannot use same SleepIQ information for second bed

📋 26 Reported Issues:

K
KIP CAVEN 2025-02-17

cant log out of app on iphone

J
Jeff Johnson 2025-02-08

That is connected, but I cannot sign onto my app

C
Candace 2025-02-07

have app on my iPhone for almost 3 years. Now cant log in. tried reinstalling, upluging bed

A
Alyssa 2025-02-04

Enter app and it says oops something is wrong. Removed app and redownloaded. Cant log in same messag

R
Robin 2025-02-04

When I bring the app up, it says oops there was an error, then it just goes down.

D
David 2023-08-27

App is incredibly inaccurate. App frequently reports either I was only in bed less than four hours or the extreme opposite... in bed over 15 hours, both wildly inaccurate. If bad sessions are removed, the app still factors in those bad session SleepIQ scores so the calculated average is flawed and misleading. Users need the ability to completely DELETE all user session data in order to start over. Customer service said to create a new profile... that is a terrible process. If app continues to report bad data, users would have to keep creating new profiles... Until the app provides the ability to delete all SleepIQ session data so users can start over, there's no point in using the app. In its current state, the app is a waste of time.

W
Willis Jones 2023-08-23

Foot warmer turns off when a timer is selected. If you just turn it on it will default to low for 2hrs.

D
Deloris Nicholas 2023-05-13

The app keeps asking me to update the privacy policy. Then stops working

M
Michael McQueeney 2023-03-29

I have what I think is a routine setup but have problem with the bed warming. I have the routine set for 11:40 pm every night with the bed light set on low. Whenever I try to set the bed warmer on it turns on immediately instead of a half hour before my bedtime when it doesn’t go on at all! Why it turns on when I am just trying to control my routine is crazy. I find this app to be very crudely set up and I don’t really have any visibility to oversee my routines. My wife doesn’t use her routines at all but keeps her phone by the bed. I don’t bring my phone into the bedroom because I don’t want to be disturbed at night. Why I can’t get bed warming to work I’m my routine is disturbing because it shows how poor the app is! For my $70,000 dollar investment it is not a proper return!!!

M
Mary Beth Parsons 2023-03-07

My Sleep Number app thinks I'm still in bed. I've been u for 3+hours

T
Ty 2023-02-28

Bed not connecting to sleepiq

P
Patti Dickens 2023-02-27

I’m not able to open the SleepIQ app on my iPad. When I tap it, it looks like it’s opening and then I’m thrown back to my home screen

L
Luis 2023-02-22

iQ will not load. I tried every recommended solution on the internet and no luck. Just today it My app shows I am still in bed sleeping when I am not.

B
Barbara Helton 2023-01-12

App shows how I slept but it does not show my biometrics or my cicada rhythm

K
Kay Wassam 2022-12-24

sleep IQ app indicates "in bed tracking sleep" but no one is in the bed nor has anyone touched it for the last 4 1/2 hours! And my Internet has been working just fine. This app lets me down way too often!!!!

L
Logan 2022-12-21

Full Uninstal reinstall required to fix crash on open. Worked for android. Clearing cache is not enough, you could try clearing data too.

A
Art Anderson 2022-11-15

My iPhone app is showing linking to other apps and I can’t exit screen.

C
Candi 2022-10-29

My app crashes all the time. I’m not even able to open it. I’ve already gone into settings and turned on and off than back on Bluetooth. There’s also no new updates.

I
Ivy J Oubre 2022-10-07

My Sleep IQ app crashes every time I try to open it.

C
Charles 2022-10-07

Screen pops up telling me there is a newer version. Then the app is frozen, links on screen do not work. Apple device is current wrt IOS. Reinstalling the SleepIQ app solves nothing.

M
Mary Doughty 2022-09-18

The SleepIQ app will not load... It crashes after 30 seconds. My iPhone is running OS 15.7. The bed is online when I login via website, though it says that I am in the bed when I'm clearly not... I suspect that the app needs to be updated, but I'm not sure how to access that. Fortunately, I have a remote control that allows me to control the settings, but I prefer using the app to track my sleep score... Please advise.

C
Cynthia Mahaffey 2022-09-17

Sleep iq app says I'm in bed sleeping and I'm not. I can't get it to clear the screen. Right unplugged the bed, I've laid back down in bed gotten back up. I called sleep number and they've transferred me to The sleep IQ and I've been on hold for half an hour. I have things to do, I'm not very happy at the moment because I'm not getting any customer service.

J
Jill Gurley 2022-08-31

My app shows I am still in bed sleeping when I am not. I have not been able to get consistent sleep ratings since I installed the app.

L
Lorenzo 2022-07-31

IPhone SleepIQ app fails to load. Get the up/down arrows, nothing else

S
Sheri Zalar 2022-06-08

Sleep IQ app crashes every time I try and to open it.

J
John 2022-04-16

IPhone SleepIQ app fails to load. Get the up/down arrows, nothing else

Showing 1-26 of 26 reported issues:

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  Contact Support

Verified email ✔✔

E-Mail: SIQCommunications@Sleepnumber.com

Website: 🌍 Visit SleepIQ Website

Privacy Policy: http://sleepnumber.com/customer-service/privacy-policy

Developer: Sleep Number Corporation




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