Tim Hortons app not working? crashes or has problems?

Tim Hortons Status

Published by on 2023-12-14

The updated Tim Hortons app is everything you love about Tim Hortons — now
easier, faster, and more personal. Enjoy the convenience of Order & Pay, earn
and spend Tims® Rewards, quickly customize your order in the app and find the
latest targeted offers -- all through your phone! Mobile Order & Pay Select
and customize your favourite food and drinks, choose your preferred Tim Hortons
location, and pay from the app.


I have a problem with Tim Hortons

Are you having issues? Select the issue you are having below and provide feedback to Tim Hortons.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
121.9%

Not working
40.6%

Login
28.1%

Account
12.5%


Reported Issues: 39 Comments

By T.   2 months ago


sign into tims app. No menu just lines. so cannot order from app.

By Greg John Bowerbank   5 months ago


downloaded and installed tim Hortons app (3 times) from playstore . when trying to open app the message "tim hortons has stopped" appears and "close app" is the only option. is there a minimum android release needed since app works perfectly on different newer samsung cell phone device?

By Janet   8 months ago


Offers: "Your offers are on their way..." Nothing!! Cannot get my offers.

By Robert H   8 months ago


Same like others. The menu does not load up/show on app. Only blank spaces but invisible order items. Other tabs work. This on new iPad and new app installed

By Thomas   9 months ago


Menu items not loading. I can see fav and recents but not the general menu.

By Rodney Northcott   11 months ago


My tim app does not pay sometimes

By Elizabeth Cozma   11 months ago


I get tims maple leaf then shuts down. Somehow I get points when i use my card but cant use any offers. How can I fix??

By Diana 💐 Saska   11 months ago


I cannot redeem any offers? i cannot pick what product i want to use my points on! What the heck did you do when your company updated the app, frustrating! D Saska

By Clincowolf   11 months ago


For way over month after uninstalling, installing, made numerous complaints by email, Tim site just comes up saying site not working, only shows the Tims failed maple leaf emblem, started working on lap top after a month, but android phone still no operation, company this large is a huge failure for this to go on this long.

By Sedat   1 year ago


Unable to open Tim Hortons app on my Samsung phone. It just won’t open for a mount. I reinstalled it a dozen times or more. Nothing works. Meanwhile it works on my son iPad. Very frustrating when trying to order at Tim’s.

By Marie-Christine Rioux   1 year ago


I cannot access my account because I change my email address. I opened another account and it does not work. How can I speak with someone?

By Scott Weir   1 year ago


Could not redeem my $25 gift card on my app that I won on roll up the rim. I went to scan on my app but could not click on Tim card on next page and then scroll down to transfer balance

By Phil Cann   1 year ago


For a number of weeks I cannot enter the hockey tournament. It consistently takes two prompts of “Discover” to get to the hockey option, which, when chosen, knocks me back to the discover page…. Very frustrating. Even after rebooting my phone, no change.

By Dave Smith   1 year ago


Found out that you cannot use the Brave browser if you have received a "share your rolls" from someone. Firefox works.

By sam busuttil   1 year ago


cannot sign in. tried to update but cannot do.

By Nancy Gautier   1 year ago


app will not open on my phone . ok on my pc .

By Leona Maisonneuve   1 year ago


Same as Richard Eves, I have Samsung phone, same model, and the app will not open or stops running. I can't use it at the restaurant to see your menu, my offers, my point balance ...nothing. TIM HORTON, you need to FIX this because when your roll up the rim event happens and I can't use my phone's app, I'm going to blow up all your social media platforms until I get equal chances of winning prizes and using your app. TIM HORTONS FIX THIS ISSUE WITH YOUR APP NOT OPENING OR WORKING ON ANDROID PHONES!!!!!!

By Faye Thorne   1 year ago


Unable to open Tim Hortons app on my Samsung phone. It just won’t open . I reinstalled it a dozen times or more. Nothing works. Meanwhile it works on my iPad. Very frustrating when trying to order at Tim’s.

By Todd Lincoln   1 year ago


2/27/2023: The Tim Horton’s app will not reload from my Visa card anymore. Shows a confirmation of the reload transaction but it doesn’t reload. Help! Todd Lincoln tllincoln65@redacted

By Pikachu N   1 year ago


The online ordering deal, has fallen through Tim Horton's hands.... it's been down since Feb 22nd 9pm EST (currently 10:20AM EST) and I can't even get anything to eat or drink with whatever remaining points I have on my account.

By Michel Gosselin   1 year ago


I suggest Tim Hortons gets off their a&^ and fix these problems. I loaded $50 the other day and it's never showed up on my account and when I turn the scan & pay on the QR code never shows and I have to completely log out to remove the blanc page. someone needs to be held accountable here

By martin lelievre   1 year ago


i just updated to the new tims app and now it won't open at all. it just crashes everytime in try.

By Dwight   1 year ago


tim hortons app says. app has stopped everytime I try the PP

By Richard Eves   1 year ago


For the past month when I try to open my Tim Horton's app a message appears that says Tim Hortons has stopped and suggests close app or send feedback. Neither option helps. I have a Samsung Galaxy A5 model SM-A520W android phone. I have gone through all the device maintenance, have 2.1 plus G memory free plus reformatted SD card. I have restarted, removed and reinstalled the app and searched the internet for suggestions. Help please! I can not access Tim Horton's for ordering.

By Patient Riratse   1 year ago


i tried to connect or sign in tio tim hortons app but say the connection sign in dont work

By Andrew m Smith   1 year ago


Keep getting "Bummer" message. For the last couple of days.

By Steven Van de Ban   1 year ago


Rewards program not updating. Last event was hockey points from 11/23/2022. Uninstalled the app and reloaded it. Still the same problem. How do I fix it? Thanks.

By Dave Routley   1 year ago


I no longer have access to the email on my account. As such I have lost $30.00 plus 630 points.

By Robert Kopp   1 year ago


i have tried to sign into my rewards several times over the last few days with my email address and get "Something went wrong". Any suggestions as to how to proceed? Thanks

By Brian Clarke   1 year ago


My app has stopped working

By James McPherson   1 year ago


It took $10 from my bank account but never showed up on the app, now I’m getting errors when I try to load again

By Andre Lurette   1 year ago


I want to unsubscribe my account.

By Jim Rasmussen   1 year ago


Trying to open app on Android phone. Get message "something went wrong at our end". Had this problem for over a week now. Tryed updating app, and uninstalling and reinstalling. No luck. Guess the $20 I put in that account is gone.

By Gregory Buckles   1 year ago


My app on my iPhone does not launch. I have tried to reboot the iPhone, remove it from my homescreen and then add it again. However, the synced app on my iPad will launch but it will not show the scan to pay option. I can see the points I have and the amount left on my Tim Card but that's all.

By Danskubovius   1 year ago


Can't get to my promo code or don't know where to find it. I've entered the no.on the back of my new card and then it asks me for the code

By Bob Schriver   2 years ago


Scan my order but rolls up dont appear. Fourth time still dont

By Tammy Ball   2 years ago


Tried to go on lunch break and use app and says “bummer something wrong on our end, look at menu while we fix it”…. Can’t look at anything because that message is all that happens. Been over an hour of this now. Can’t scan my cup either. Frustrated

By Rob   2 years ago


"Something went wrong - an error occurred signing in". This happens when on the app and web site. When I try to create an account, I am told that it exists (it does). I cannot log in.

By FRANK   2 years ago


NOT WORKING SCREEN TURNS RED THEN WHITE STAYS WHITE NO MOVEMENT


Common dislikes about Tim Hortons app

- Difficult to transfer physical card points to the app

- App defaults to Canada instead of US

- No way to correct the error without contacting customer service

- Customer service is incapable of understanding the concept of a duplicate charge and providing the simple service of a refund



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Developer: Tim Hortons, Inc.

E-Mail: [email protected]

Website: Visit Tim Hortons Website



About this app

Enjoy the convenience of Order & Pay, earn and spend Tims® Rewards, quickly customize your order in TimHortons and find the latest targeted offers -- all through your phone!  It’s now that easy to order your favourite Tim Hortons items from your phone.  Select and customize your favourite food and drinks, choose your preferred Tim Hortons location, and pay from TimHortons .  Save time and pay for your order right from TimHortons -- no need to carry cash or a credit card!  A digital version of your loyalty card that you can scan easily when ordering in the restaurant – never miss an opportunity to earn rewards.  Customized orders are saved on your menu so you can get your order just the way you like it.  After just seven eligible purchases, receive your choice of a FREE coffee, tea or baked good.  The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal.  It’s time to reward your routine!  Keep checking for more special offers to come.  Choose your pick-up method.  Add recently ordered items with one tap.  Payment is completed in-app, so you can grab your order to go, or dine in with us. Your choice. 



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