Are you having issues? Select the issue you are having below and provide feedback to Tim Hortons.
- Difficult to transfer physical card points to the app
- App defaults to Canada instead of US
- No way to correct the error without contacting customer service
- Customer service is incapable of understanding the concept of a duplicate charge and providing the simple service of a refund
I have the app on my phone for years and in along I haven't had an issue .. this past 2 days I cannot use it .. I'm really sorry I'm 68 and not very good at this :(
sign into tims app. No menu just lines. so cannot order from app.
downloaded and installed tim Hortons app (3 times) from playstore . when trying to open app the message "tim hortons has stopped" appears and "close app" is the only option. is there a minimum android release needed since app works perfectly on different newer samsung cell phone device?
Offers: "Your offers are on their way..." Nothing!! Cannot get my offers.
Same like others. The menu does not load up/show on app. Only blank spaces but invisible order items. Other tabs work. This on new iPad and new app installed
Menu items not loading. I can see fav and recents but not the general menu.
My tim app does not pay sometimes
I get tims maple leaf then shuts down. Somehow I get points when i use my card but cant use any offers. How can I fix??
I cannot redeem any offers? i cannot pick what product i want to use my points on! What the heck did you do when your company updated the app, frustrating! D Saska
For way over month after uninstalling, installing, made numerous complaints by email, Tim site just comes up saying site not working, only shows the Tims failed maple leaf emblem, started working on lap top after a month, but android phone still no operation, company this large is a huge failure for this to go on this long.
Unable to open Tim Hortons app on my Samsung phone. It just won’t open for a mount. I reinstalled it a dozen times or more. Nothing works. Meanwhile it works on my son iPad. Very frustrating when trying to order at Tim’s.
I cannot access my account because I change my email address. I opened another account and it does not work. How can I speak with someone?
Could not redeem my $25 gift card on my app that I won on roll up the rim. I went to scan on my app but could not click on Tim card on next page and then scroll down to transfer balance
For a number of weeks I cannot enter the hockey tournament. It consistently takes two prompts of “Discover” to get to the hockey option, which, when chosen, knocks me back to the discover page…. Very frustrating. Even after rebooting my phone, no change.
Found out that you cannot use the Brave browser if you have received a "share your rolls" from someone. Firefox works.
cannot sign in. tried to update but cannot do.
app will not open on my phone . ok on my pc .
Same as Richard Eves, I have Samsung phone, same model, and the app will not open or stops running. I can't use it at the restaurant to see your menu, my offers, my point balance ...nothing. TIM HORTON, you need to FIX this because when your roll up the rim event happens and I can't use my phone's app, I'm going to blow up all your social media platforms until I get equal chances of winning prizes and using your app. TIM HORTONS FIX THIS ISSUE WITH YOUR APP NOT OPENING OR WORKING ON ANDROID PHONES!!!!!!
Unable to open Tim Hortons app on my Samsung phone. It just won’t open . I reinstalled it a dozen times or more. Nothing works. Meanwhile it works on my iPad. Very frustrating when trying to order at Tim’s.
2/27/2023: The Tim Horton’s app will not reload from my Visa card anymore. Shows a confirmation of the reload transaction but it doesn’t reload. Help! Todd Lincoln tllincoln65@redacted
The online ordering deal, has fallen through Tim Horton's hands.... it's been down since Feb 22nd 9pm EST (currently 10:20AM EST) and I can't even get anything to eat or drink with whatever remaining points I have on my account.
I suggest Tim Hortons gets off their a&^ and fix these problems. I loaded $50 the other day and it's never showed up on my account and when I turn the scan & pay on the QR code never shows and I have to completely log out to remove the blanc page. someone needs to be held accountable here
i just updated to the new tims app and now it won't open at all. it just crashes everytime in try.
tim hortons app says. app has stopped everytime I try the PP
For the past month when I try to open my Tim Horton's app a message appears that says Tim Hortons has stopped and suggests close app or send feedback. Neither option helps. I have a Samsung Galaxy A5 model SM-A520W android phone. I have gone through all the device maintenance, have 2.1 plus G memory free plus reformatted SD card. I have restarted, removed and reinstalled the app and searched the internet for suggestions. Help please! I can not access Tim Horton's for ordering.
i tried to connect or sign in tio tim hortons app but say the connection sign in dont work
Keep getting "Bummer" message. For the last couple of days.
Rewards program not updating. Last event was hockey points from 11/23/2022. Uninstalled the app and reloaded it. Still the same problem. How do I fix it? Thanks.
I no longer have access to the email on my account. As such I have lost $30.00 plus 630 points.
i have tried to sign into my rewards several times over the last few days with my email address and get "Something went wrong". Any suggestions as to how to proceed? Thanks
Complete guide to troubleshoot Tim Hortons app on iOS and Android devices. Solve all Tim Hortons app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tim Hortons, developers of Tim Hortons.
Enjoy the convenience of Order & Pay, earn and spend Tims® Rewards, quickly customize your order in TimHortons and find the latest targeted offers -- all through your phone! It’s now that easy to order your favourite Tim Hortons items from your phone. Select and customize your favourite food and drinks, choose your preferred Tim Hortons location, and pay from TimHortons . Save time and pay for your order right from TimHortons -- no need to carry cash or a credit card! A digital version of your loyalty card that you can scan easily when ordering in the restaurant – never miss an opportunity to earn rewards. Customized orders are saved on your menu so you can get your order just the way you like it. After just seven eligible purchases, receive your choice of a FREE coffee, tea or baked good. The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. It’s time to reward your routine! Keep checking for more special offers to come. Choose your pick-up method. Add recently ordered items with one tap. Payment is completed in-app, so you can grab your order to go, or dine in with us. Your choice.