Are you having issues? Select the issue you are having below and provide feedback to Hatch Sleep.
- Expensive
- Wind down programs require an extra 5 dollars per month for premium membership
- Latest update has small font
Can't connect to app to view or get into either of hatch machines
Mine app also isn’t working. Been trying for an hour and keep getting “oops an error has occurred. Please try again later”.
My hatch app won’t work. I open it and it says opps something went wrong
App not working
On the hatch app I do not have the “cancel” and “save” buttons when trying to edit my alarm routine. I cannot edit my initial alarm routine
Hatch Restore won’t connect to Bluetooth and continually fails at connecting to WiFi.
Sound not working, snooze not working
Complete guide to troubleshoot Hatch Sleep app on iOS and Android devices. Solve all Hatch Sleep app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hatch Baby, Inc., developers of Hatch Sleep.
Rest is the original Hatch smart sleep device that parents love. – Customizable Nightlight Light library features 10 presets and an in-app color wheel to dial in infinite colors. – Time-to-rise program that helps indicate when it's ok to wake in the morning. – Built-in audio monitor and easy-to-read clock. – Wi-Fi connectivity, Alexa compatibility, and back-up battery that lasts up to 8 hours. The Hatch Sleep Membership available on Rest Mini includes a content library full of regularly updated playlists of bedtime stories, lullabies, breathing exercises, & more that are specifically designed for a smooth and easy transition into sleep. Available with the Hatch Sleep Membership on Restore, Channels are full of regularly updated playlists of dreamscapes, guided rest exercises, sleep stories and more that are specifically designed for a smooth and easy transition into sleep. And with no blue light in sight. – Wind down for bed with Channels—curated playlists of music, dreamscapes, guided rest exercises, and sleep stories. – Dreamy sleep sounds. The Hatch Sleep app makes it easy to get the most out of the Hatch family of products: Restore, Rest Mini, Rest, and Rest+. This will continue to give you unlimited access to Hatch Sleep Membership content while you maintain an active subscription. Cancel anytime. This dreamy little smart sound machine helps you fall asleep and stay asleep. – 8 soothing sounds: White Noise, Ocean, Rain, Water, Wind, Birds, Dryer, Heartbeat. – Control via app. With Hatch Restore, a good night’s sleep — for anyone — is easier than ever. – Personal sleep routine. From white noise to water to wind, discover what helps you sleep best with a variety of audio options only with Restore. This will continue to give you unlimited access to Hatch Premium content while you maintain an active subscription. Your subscription will automatically renew and the credit card connected to your App Store Account will be charged at the subscription frequency you choose unless you decide to cancel at least 24 hours prior to your renewal date. Rest Mini is the tiniest member of the Hatch Rest family. Rest Mini offers an auto-renewing monthly subscription at $9. 99/month. Gently wake up to your own sunrise, with light that gradually brightens before your alarm sounds. – The perfect reading light, every time. Hatch Restore offers auto-renewing subscriptions. Explore the library of soothing sounds and lights to create a mood any time. – Sunset.