Contact Hole19 Support

I purchased an Apple Watch largely because the hole 19 app was available for it. I downloaded the free app and it worked pretty good for a while. Then I started having problems just occasionally. Hole 19 kept sending me messages trying to sell me the premium version. When they sent a discounted offer for the premium I thought maybe that would help with the problems, and I liked some of the additional features they said it would include. So, I bought the premium hole 19 and it has been a nightmare ever since. I download the course before leaving my house. Then, I start the app on the first hole. By the end of the first hole it asks me if I want to save “the round”. Sometimes I can get it to work again but then if I do get it to work again, the same thing happens again and sometimes I can’t get it to work again. I have not had it work for a complete round for a long time, and fiddling around with it trying to make it work during the round had caused some bad rounds because of the distraction and frustration it has caused. Then, I have do the embarrassing thing of asking my golf buddies my distance for each shot. I have tried to get in touch with the hole 19 customer service without success. I’m not sure they even have a customer service department or anyone there that can or will give me help. What a disappointment hole 19 app has caused me along with much frustration and embarrassment. What a waste of money, and enjoyment of golf.

TLDR: constant moving of features behind paywall makes Hole19 not compete with other apps like 18Birdies I have been a user since May 2015 during the beta testing and spent time providing feedback and suggestions from the beginning. (Some they actually implemented) Through the years Hole19 got both better and worse. Better due to better performance but also worse because they would move features to the Subscription side. While losing features (and gaining ads) is annoying, I get that they are trying to compete with other apps for both market share and revenue. And while I tried other golf GPS tracking systems, I have always stayed loyal to Hole19. That changes now. In the latest release they removed Apple Watch score keeping and decided that you needed a subscription for it. This was something that was keeping them within range of apps like 18Birdies. So now other apps still have Apple Watch scoring for free but Hole19 doesn’t. It is now part of their “premium lite” monthly subscription. If they had asked for one time fee $5 to unlock it I might have done it. But $3 a month to do what better apps give you for free? No! Loyalty goes both ways. Anthony Douglas, you have strayed from your original concept and desire to help golfers

This app is a great value as a free app. Not so as a paid one. I upgraded to premium via the Apple App Store. I am using an iPhone 11 pro max with iOS 13. I do get the upgraded maps, but when I select advanced scoring, I get no screen to input a score, either on the phone or watch. It just goes to the next hole. I’ve restored the app; I’ve deleted the app, reinstalled, and restored the app with no success. The scoring does work with simple scoring, but I didn’t have to pay for the upgrade to get that! The app, phone, and watch are upgraded to the latest versions. Update: Hole19 Tech support reported that the advanced scoring features are only available on the iPhone, not the Apple Watch taking away Hole 19’s best feature-use on the watch. Paying for the pro version is a waste of money.