Company Name: 18Birdies LLC
About: 18Birdies is a mobile app and technology platform connecting golfers and courses and provides tools
for operating tournaments of any sizes.
Headquarters: Oakland, California, United States.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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Contact e-Mail: [email protected]
E-Mail: [email protected]
Website: 🌍 Visit 18Birdies Website
Privacy Policy: https://18birdies.com/legal/privacy-policy/
Developer: 18Birdies LLC
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I’ve tried many times to get to customer service with no response. Very aggravating. Do they have any humans there?
I’ve just grown tired, of having the wrong T box distances and 18 birdies ignoring the requests that I have sent in. I have three open tickets with them over the last month and no one has returned any information or answers.
I have used 18 birdies for multiple years now, and up until now i have loved it. When you added smart tracking i used it a few times, but did not like it so i went back to using the classic. But i noticed that the tee boxes were not in the right locations. Ie. When i chose gold tees, the location dot on the app showed the red tee box. So when i would look to see my drive distance from where i teed off and it showed the red tee box. This was in august 2025, i sent in photos of every hole, with the tee boxes marked, never heard anything back. So on Oct 21st, 25th, and Nov 1st i sent in the issues again. And on the 4th i used the in app reporting correction tool while playing. You guys used to be so responsive to issues. What happened. My subscription expires in march, 2026 and if the issues are not corrected, i will be cancelling and going elsewhere. Please respond so i know you at least care enough to answer
by SpecialKzx
I like the basic capabilities of 18Birdies, but I do not want the paid version. When I try to start a round of golf, for which I use 18Birdies just to see the course layouts, I must click through 10 screens, trying to upsell me, before I can get the round started. For the first few holes, the app keeps trying everytime I advance to the next hole.
Why can’t this be turned off? If they don’t want to offer a “free” option, then they shouldn’t offer a “free” option. But if you offer such, please don’t make it so annoying. I would be willing to make a one-time payment to use the basic functions without the annoying upsells, but this option isn’t offered. The only choices are costly subscription services. This is unfortunate.
The developers are leaving money on the table by not offering a one-time payment for the right to use basic functions.
by Todaytheday
May have to switch golf apps. I’ve liked the app very much and think it’s well developed, but don’t care for recent changes that will have me looking elsewhere. The ‘solid shot’ feature, while well intentioned, is annoying and pretty worthless. Leave it as a buried option, but make it less prominent. The GPS and tracking seems to be less accurate than previously. I regularly had been using as a striving-to-improve amateur the shot tracking feature that was available with the free version, but now is only available as an advanced feature with paid subscription. Honestly, I would consider paying for the app, but $99 a year is exorbitant, especially as most the other golf apps are nowhere near that and I’m a 2-3 times a month golfer, if that. A lot of the advanced features seem nice, but are more than I need currently. The shot tracking is very nice to have to improve club distance knowledge. I would consider a one-time fee app or paid ‘lite’ version with fewer features including shot tracking, but not worth current subscription price. It’s really too bad.
by TM1821
Great app for use on every course I have played so far. GPS is usually very accurate and helps with club selection. One thing they changed though is how many golf bucks (currency used in app to enter contests) you get per round played. You use these golf bucks to get scratch cards for 5 per scratch. You used to get 40-50 per round depending on if you played with another 18Birdies user. And another 10 for sharing your round. Now you get five for finishing a round and one to share your round while the scratch cards are still five per ticket. There are options to share your shots or share your score per hole for five GB each but I don’t understand why that gives you more than playing a full round. I get the social aspect they are pushing but that is going the wrong way with it. I don’t understand that change and had to write a review since they respond to each one it seems like. Just looking for clarification on the golf bucks change. It used to be my favorite part of the app and kept me coming back to it but now with that change, golf bucks seem pointless now