Contact Golfshot Golf GPS Watch App Support

I am being told by support auto advance for this app only works with Apple Watch. Yet, occasionally, it does work on the course. If I knew it wouldn’t work consistently, I never would have purchased. None of their literature states you need an Apple Watch for auto advance. Now, Kaitlin, from their customer support, doesn’t think I need an Apple Watch for it to work. How can the same person not even know what needs to be done and is just throwing out guesses. Support, I have been in contact with your horrible support and all they could offer was free videos, which a neither want nor need. When I asked for a refund, I was told I needed to contact Apple, while Apple tells me I have to contact the developer. You lie about what the app does and then refuse to refund money when it gets called out. The latest from support is that I don’t need an Apple Watch and it should work on all devices, and I should be happy it works some of the time. Would Golfshot be happy if I paid them just part of their fee?

Ever since the latest updates that enabled GPS on the Apple Watch...experience using the Apple Watch has declined. Especially if you keep your phone on you to keep score....the connection between the watch and phone is non-existent...and yardages are never consistent between the two. With the latest update and turning off “watch GPS always ON”. Its even WORSE. You are forced to turn that feature on and eat the battery life on the watch...just to get updated yardages. This SHOULDN’T be if you keep your phone on you the WHOLE time and use the gps on the phone and not the watch. Update after contacting support team: still no resolution, I was asked to make sure my Bluetooth was turned on my phone. I mean come on...if I’m starting my round on the phone and the watch is seeing that round started...it’s obviously connected to my phone!! At this point I doubt I’m paying the extra charges for pro features.

Good afternoon, I downloaded your app several weeks ago to use while playing golf. I had pre loaded all information regarding my bag, shot distances, etc. and was excited to use your product during my next round. Unfortunately when I arrived to play, your app all but stopped working. I had no functionality on the course. I could not use the dynamic map, I couldn’t advance holes, and I couldn’t even track my score. Everything was either buffering/loading up until your pro membership screen when it told me to my surprise that I had purchased your premium service. This did not help matters and I was still unable to use the app. I was able to download 18Birdies on the second tee box and able to use their FREE service for the rest of the round. I am willing to give your app another go, however, I need to be refunded for the premium service that was neither wanted nor provided.