Acuity Insurance Reviews

App fails to allow one to navigate the menu without ending up in a blank white screen.

I just set up AcuityInsurance . AcuityInsurance recognized my account. I created a password and 3 key question. Upon completion it wouldn’t allow me access. Perhaps it needs time to register.

What is the point of making these insurance certificates if I still have to call in? Additionally, insured is not checked on the certificates that are being created so I have to call in anyways.

Cards in Apple wallet expire without warning. They should just update as the policy is renewed, so a current card is always readily available.

Also, AcuityInsurance forces Face ID to sign in, instead of letting users use the built-in iOS 18 feature to require Face ID for AcuityInsurance .

When having multi-products insured the policy and billing method causes problems.
A
My mortgage providers are confused by your policy/billing. It appears that the amount due Acuity is the sum of multiple policies, therefore when the mortgage providers do their analysis for the upcoming year the inflated amount causes a shortage in the escrow account and an increase in my monthly mortgage payment or request for additional escrow funds. To further add to the problem this makes it difficult to pay what I am responsible for paying; my auto and umbrella policies. The representative at Acuity couldn’t understand that I only wanted to pay my auto and umbrella policies. The total due that she was telling me included a dwelling that Acuity had not been paid yet. They could not understand that. I could not get an amount due and pay for my…auto and umbrella policies.

When choosing how much to pay the bill, the option you select is a circle usually with a blue dot to show that you’ve clicked that option. This is the only app that I’ve made a payment that fails at that.

Janice is easy to talk to and understand. She is always available and we feel very comfortable with her as she is very knowledgeable. In our opinion, Acuity is a great company with excellent employees.

I’ve enjoyed having insurance with Acuity. Their app is easy to use and everything is at my fingertips! Love the layout and design!

This is coming from an insurance agent of 8 years. Like most I got lazy and stopped shopping. I found Acuity and so far so great! The service and pricing have both been amazing!

Paying with the Acuity app was quick and convenient!

Clean looking app. Easy to read & navigate. The beating heart is fun. Well organized. Graphic designers stayed off steroids and kept things simple with the customer in mind. Great. Other companies can learn a thing or two!

Was easy to set up and made payment without problems.

I have been impressed with their competitive rates and the best customer service people of any insurance company I’ve ever dealt with!

Very easy app to work with!

Wisconsin based insurance company that is amazing!

AcuityInsurance is so easy to use. Any info you need is here. I had a claim and was able to see the notes of the person working it so I always knew what was going on.

Often I heard of a company named Acuity and how professional and engaging they were. In 2023 I decided to secure our insurance needs with Acuity. The short of it is - we experienced a true story. Thank you.

Easy to sign up

We love Acuity. Amazing insurance company and awesome claims service. Great app

Nice interface, no confusion using this site.