Farmers Insurance Reviews

After being pressured to take my truck to their “preferred” body shop, I’m still waiting and it’s been five weeks. A repair that should have taken one week, ten says at most, has dragged on for over a month with no end in sight.
I wanted to take my vehicle to the local dealer, but the adjuster basically threatened me saying Farmers would not cover any costs they deemed unnecessary or above what they thought was warranted. So I reluctantly took my vehicle to their shop and have regretted it sine day one. The adjuster has been absolutely no help in trying to remedy situation.
Farmers has lost my trust and will lose my business when my policy is up for renewal.

FarmersInsurance is very helpful. I like having policy info at my fingertips. The opening UI is a bit clumsy. Not a fan of 5-6 open windows to scroll through. But it is navigable. BTW my agent is my first stop for any major questions, policy or coverage changes, and he is VERY responsive, smart and HELPFUL. He doesn’t just toss quick answers at me. He thinks, asks good questions, and gives wise advice. I trust him. FarmersInsurance is nice, it’s a simple fact that a good agent is way more important than an app... ;-)

FarmersInsurance is great and super convenient! You can log in with Touch ID and have everything you need like ID Card page, policy info, who your agent is and phone number and can pay your bills at anytime! I took one star away only because it’s not like Geicos where you have the option to upgrade/edit your own policy which might be useful for some who know what they want and what they’re doing. Other than that, this is a great app. If you have farmers insurance GET FarmersInsurance I promise you, you’ll love it!

I used to have Progressive. I could easily postpone a payment up to 10 days with just 2-3 clicks in FarmersInsurance and done, AND without a late fee. Farmers will take that money making late fee on late-day number one, so needless to say they don’t have a postponement feature. BUT, if you’re gonna collect a late fee anyway and people don’t really have a choice because their payment doesn’t align with their paydays, for example, then at least still give the postponement option with the disclosure that they will accept a late fee.

There is nothing earth shattering about the functions and features of the Farmers app and, honestly, that’s a breath of fresh air. It’s an app that does what it’s supposed to and provides access to your info in an easy to use format and isn’t full of ads or other cluttered features that you don’t really need. Of all the financial/life necessity apps I use regularly, this is one of the best and I often forget about it because it doesn’t feel like a process to use, it just fits in to my routines. The ID cards are the best! Easy to grab when you get pulled over...and I was able to clear out a filing cabinet full of old insurance forms because everything is in FarmersInsurance . Well done!

I recently had to submit a claim on my property. All the agents I worked with at Farmers and the adjuster were professional and friendly, and made a stressful situation easy to manage. The Hover and Farmers apps to submit a claim and pictures were not only simple to use, but also streamline the process to complete the steps needed timely and efficiently. Thank you for making a tough experience worry-free!

I just want to give a huge shout out to Farmers for all the kindness and support from all the employees involved in helping us with collecting and rebuilding all we lost in a fire to our home. We lost everything and owe all of our gratitude to Farmers for the help and support you provided. I would highly recommend this insurance company to anyone that appreciate being appreciated!!

Insurance policies, cards, payment reminders, auto-pay, questions and answers, road side assistance it’s all right there in FarmersInsurance ! Help is just a click away! I sound like an advertisement for them. My agents ALWAYS answer promptly to calls or emails. I’ve actually tried never to ask a question on a Sunday BECAUSE HE ANSWERS! That is dedicated service! My car had a flat tire in the middle of nowhere... they found me within 30 minutes! Loaded up my car and took me to the nearest repair shop. In an hour I was back on the road! Whenever we have had a claim, they have always been 100% supportive. I have no complaints!

I have been with Farmers for many years 10 plus and my agent is the very Best . Her customer service skills are off the chain . I wish all companies , restaurant or places or business that deal with the public had her skills . It Make life much more enjoyable and less stressful . I would like to Thank Stephanie Spaske for being such a kind , helpful Beautiful individual . Thank you for everything . You rock !!!

I used to call my agent to pay my bills and unfortunately only allowed to pay the full/ partial amount. But when i discover FarmersInsurance, i was able to pay small portions of it until the due date. For me it’s very important coz i need to budget our income for so many bills! And one more think! The policies are always handy because of FarmersInsurance . Thank you and keep it up!

I Can’t ride enough good things about John when I had my car accident he found some good cars economically and very safe cards for me to look at and he’s like help me get my drivers license when my wallet was stolen and you can’t get through to Dol whether you need to come in or you need to do what so Jon just says no I got it what’s your credit card number OK it’s been sent to your email new temporary license

I had need to change my insurance and I really dreaded the process. However, the minute I walked into Kelli James’ office I felt relief. I was met with a smile and after just a minute I felt I’ve know her forever!
In record time Kelli had everything under control and she had all my vehicles insured and my homeowners insurance completed.
It was a pleasant experience and I will be recommending Kelli James to family and friends.

I think FarmersInsurance is great! Never have problems using it when I need to, I don’t need to use it often but when I do it works, keep up the good work. I recommend farmers insurance to everyone, they aren’t the cheapest but they are better to deal with when you have a claim than most of the other insurance companies out there as long as you have there top coverage. I am a exterior contractor trust me I know because I deal with all the insurance companies.

Intuition. Software engineered to reach what seems to have been clearly stated and intuitive goals. I hardly realise I am using an app. My agent is not in the same city, but I have every confidence I can reach out to him and get a response quickly. FarmersInsurance seems as personable as the conversations I have had with him and his team.
My information is easily accessible anywhere anytime — all of it. A brilliant display of a competent, caring, and thoughtful team and management.

We have been very pleased with our agent and all the office has to provide. We are always treated like family.
Being able to access our insurance by mobile phone is awesome.
As a tag agent in our area, mobile insurance has been a life saver and time saver for our customers. Life has changed. We are a very electronic world now days! I applaud Farmers for making it easy and customer friendly!!!!

Using FarmersInsurance helps take care of almost all my insurance needs. You can pay bills, call you agent, check all your statements in a PDF FORM and download them too. I can pay all my bills check my past due amounts if I forget. FarmersInsurance is so easy to navigate when we have clients. this is what we send them to use. And to sign in and log on for there ID cards and much more. Definitely recommend to download

I’ve been a loyal USAA customer for my whole life. I just bought a new home outside of town that USAA refused to insure. The farmers agent was the only one able to insure my home without using the California Fair Plan which is exorbitant rates. He has been amazing and the whole process was so easy. FarmersInsurance has been easy to use. I’m considering dropping USAA completely and moving all my insurance over to Farmers. I’ll see what the cost comparison is for bringing my 3 cars and rental property.

Definitely at the top of digital experiences compared to other apps I use to manage my personal business. FarmersInsurance always works, easy to access the info I need (less than 2 clicks), and easy to share the info with those who need it. FarmersInsurance actually helps me manage my life better. No annoying access issues if/when I forget my password - easy reset. Can’t say enough great things about FarmersInsurance!! Kudos to the developers and team at Farmers!

Im not prone to effusive praise but somehow FarmersInsurance makes it easy to find everything to administer and review my insurance coverage. ID cards. payments. coverage. my agent.

it oddly doesn’t integrate into the claims process. i wish it did. the current _online_ claims process is confusing and clunky. My overall claims experience (5+ stars) was driven by the high quality Farmers adjusters behind it honestly…. they were great. The online stuff didn’t support the process honestly.

Farmers has been my insurance company for six years, perhaps longer.
Not the cheapest, not the most expensive either.
I’m pleased with this company and with my agent Jennifer Yerton.
I had a homeowners claim three years ago, and they took care of that wonderfully. I submitted receipts by their claim app and all was taken care of.
I have had 2 automobile claims. Someone scraped my bumper in a parking lot and left, and I paid my deductible. They worked very well with Jim Norton Collision. Then recently someone backed into me; Farmers took care of the repair at my choice of shop quickly, secured the rental car, and is now getting their money back from the other insurer. My only out-of-pocket has been to insure collision protection for the rental, my decision.
They respond immediately to claims, claims agents are very professional, answer any questions. I feel like they are working for me, their insured, as best they can. I highly recommend this company.

My wife and I are running the most up to date iOS software. She has a 6, I have a 7. She logs in and FarmersInsurance opens, I login and I receive the username/password incorrect message. Going on for a while. I’ve deleted and reinstalled FarmersInsurance several times and I am still unable to login. I can login via Safari and the website on my phone, just not FarmersInsurance . Anyone else having this issue?
I had officially opened a ticket with Farmers IT/Tech support or whatever it is they refer to when dealing directly with a user and they were unable to resolve the issue.

This application is extremely user friendly and simple to navigate through not to mention aesthetically pleasing. Less than a year ago I switched over to Farmer’s and I’m happy I did for many reasons; they beat me previous company’s premium and provide me more services etc etc.. but FarmersInsurance was totally a surprise because I didn’t expect such a up to tech application that was simple to use and have you quick access to everything you need about your plan/coverage right at your hands quickly loaded and easily like your bills and their PDF’s. Awesome app another perk of being covered by farmers.

I’m grateful how easy it is to open with my fingerprint and find what I need quickly every time (and the information sought varies).

I can’t think of a way to make FarmersInsurance better except if they give insurance rate discounts for using it twice every six months!

I like these colors especially, too, and thank you for the color cyber policy ID card. It’s easy to share by email and text.

I use it all the time to check bills and when I got a new car I was able to quickly prove insurance from it for test driving and get new insurance cards when we added new car. Light years ahead of the old days of logging in 5 websites or waiting on service point or agent who may not physically be able to answer right away. Great app.

It seems like most of the time I used to check the proof of insurance documents in one of my cars, or my kids cars, the insurance card was expired. Now that is no longer a problem because I always have access to current documents on my phone. I just googled it and 48 states accept electronic proof if insurance, so I strongly recommend everyone get FarmersInsurance.

FarmersInsurance makes it easy to track my policies, keep up with changes, and pay my premiums! One of the cool features is the vehicle updates where it will notify you of service that needs to be performed or current recalls. I would also recommend grabbing the signal app by Farmers as well to help with premium change and youthful drivers!

Really enjoy using FarmersInsurance it's convenient it's simple it's to the point and it's really in great breakthrough in technology makes it much more convenient than have to carry tons of people naturally we are all on our phones most of our day in these times so being able to pull up at insurance card in a few seconds is pretty amazing

I was sitting at home tonight realized I had forgotten to send a check for my insurance plus it’s the Christmas holidays and everything is delayed it literally took me five seconds to pay my insurance bill I tap FarmersInsurance gives me the list of the due dates and what policies click pay now check out boom done

Everything I need for my insurance right there in one place. Love that I can check my next bill amount, confirm my changes went through, show my ID card, all quick and simple. And the little insurance fact you get every time you open FarmersInsurance is always interesting.