The General Auto Insurance App Reviews

by Kelley💕

I’m getting over charged for a vehicle that I don’t have. I set the insurance up when I bought my car online through Vroom before I actually received the car. They said when they put the VIN in their system said it was a 75th anniversary model. This made my policy go up another $50. I didn’t have the car yet to confirm that so I just went with it. They said when I received the vehicle if it was not a 75th model I could just call back and they would change the policy for me. About a week later I got the car I had a pre inspection done on it and was told it is 100% NOT a 75th model. So I called the general and I also pointed out that a 75th anniversary model is a 2016. I have a 2017. You’d think that would shine a light on the situation. They said they would look into it…. They never even called me back! So I got all the paperwork I have of the specifications on my vehicle (basically my cars birth certificate) and the original window sticker and emailed copies to them and still nothing. The only thing I got was a email that said “your documents are being reviewed “. That was 4 months ago. This whole time I’ve been paying $50 extra every month. For a car I don’t own!!! And not a single person over there can do something about this? That’s bad business. I wouldn’t recommend the General to anyone. They are thieves!

by G-Money-310

All they want is your premiums, they do not and I repeat DO NOT want to help you in anyway. Especially if you are in an accident.... they will stone wall you and make you jump through ridiculous hoops just to be told when you final do all they things they ask that the target has moved and you have to begin again or withdraw your claim. Forget trying to call them to speak to someone also, that’s not really their cup of tea. Remember that you get what you pay for and cheaper isn’t always better. They need to make massive profits and that does not go well with taking care of the customers apparently. They will also sneakily raise your rates even if nothing happens if you don’t arch them like a hawk. Avoid these money stealing clowns at all costs, unless you are into paying for services that you will never be able to access, wait isn’t that fraud???

by Evaprcitygirl

I pay my insurance monthly, I pay my insurance early every month yet I receive a Notice of Cancellation every month, that Notice of Cancellation pops up on TheGeneralAutoInsuranceApp , through a text and email. Since I receive that notice all the time when I am not past due, EVER I am sure I will cancel when I’m at the end of my commitment with The General. When you call customer service, they say legally they have to send that which is untrue because The General is the only insurance I’ve had that sends that notice and no one I’ve talked to about this receives such a notice. It’s stressful to think somehow you payment did not go through or something has happened that you keep getting those and I’ve never been in an accident or anything. In addition, it’s horrible for our environment to waste so much paper with those notices. The General needs to update their system and their employees from giving false information.

by Fancyface28

The login process and saving info on TheGeneralAutoInsuranceApp and website have been a hassle. It saves my thumb print, yet tells me I have the wrong passcode every time and I have to put it in manually. Same with the website. I have the login info saved and yet it tells me I have the wrong password. I save it correctly again every time. Also, they have high rates for high risk drivers, that’s assumed.... but the customer service when you finally get a real person is awful. I can go on to my att app and make a payment arrangement with my CC. Here they won’t even extend it two days and take a CC to assure the payment. Then they lapse you immediately on the due date. Customer service personnel have a bad attitude. I am only with the general because I had to get sr22 financial reporting... not dui...I got the ticket so it’s my problem, but they could have kinder customer service. That’s all.

by Awendie

I don’t understand in 2 years why your IT department can’t write a simple program to update a policy number for your “convenient app” .
it auto recognizes a customers iPhone to browse products, to review policy coverage, to even use the convenient proof of insurance if needed, or even MAKE A PAYMENT! But only to old account number which is locked due to cancellations from new policy being activated.
I would please like to one day to access TheGeneralAutoInsuranceApp for purposes such as a trip to the DMV as proof of coverage, (and hopefully never to a policeman for any reason, but really hoping karma doesn’t claim me as deserving negative repercussions for this negative review) but I think in 2 years it should have been addressed and I’ve been pretty patient in my opinion.
In conclusion I would also request that the (and I do really mean this) the excellent customer service reps, attentive and usually very friendly )be put in the loop on how the apps functions at least to some degree as I’ve spoken at least ten of them and they have no clue about the phone app functions, just how to change policy number on the website.
Thank you to anyone who’s read this for your time and consideration.

by Pays On Time

Even though I have always been on auto pay, each year at policy expiration/renewal time I get multiple notices saying my policy is courting and that I better renew before I have a lapse in coverage. If you are on autopay you can’t interrupt the process or you run the risk of having a double payment come out of your account if you just try to pay it prior to the autopay deduction. Ridiculous to scare the crap out of people for several days with betraying emails, texts, and even letters in the mail when an account is clearly set up for autopay and has been for several years with no history of any problems with payments. No other insurance company does this to their customers at renewal time.

by Kassidy Jackson

I was a member for almost a year. I’m a military spouse and move around a lot. My car is still registered in a different state than I live in, I told the lady on the phone this. But all she keeps repeating is “you need this states policy” she would not listen to me saying “why? My car is t registered here and I can’t afford an extra $200 a month for the same exact insurance im already paying for.” All they want to do is get more money out of you. I switched to USAA and they told me that I DO NOT have to switch to a different states policy when my vehicle isn’t registered in said state. Everyone respects the military until it comes down to money.

by U8IT2

I cannot stand when a company sends 20 payment reminders. At the General….you can pay and one week later still receive a text and notification from TheGeneralAutoInsuranceApp saying your payment is due in 3 weeks!!! Are you kidding me. I have never missed a payment in my life, so I don’t need a constant reminder every 3 to 4 days saying a payment is due THREE WEEKS FROM NOW!!!

I’m sure some people need reminders and that’s cool. However; have an option to turn this feature OFF instead of scaring people. Today for example, I paid my bill “one week before it was due” and then a few minutes later another text reminder that my bill was due.

If it wasn’t for that one VERY annoying thing…..I would have no issue with TheGeneralAutoInsuranceApp or their service.

by Paratrooper2960

The one issue I have with The General Insurance is that each month, by text and hard copy and email, always getting threats to cancel policy.
It’s been even worse with the Corona Virus spreading across the world, jobs are lost, unemployment benefits are delayed due to overwhelming applications.
With all the other negative issues bombarding people almost every way you turn, why would the General add to it, not once or twice a month, but THREE TIMES in each month threatening to cancel coverage.?
Why can’t ya all give out some POSITIVE messages ? You’re paying Shaq and SnoopDog how many millions of dollars for advertising?
Having SnoopDog as a spokesperson in that idiotic commercial is most likely why I’ll find a different insurance company after this 6 month policy term.
Snoop Dog is NOT a good character to represent any company, unless he is representing the illegal drug business or the abuse of women in the porn industry.

by Rusti💋

I haven’t been with the Company very long and just down loaded there app. Seems to me like everything is very simple to follow and so much easier than having to mail a payment somewhere and hoping it makes it to the insurance place before your cancelled! The customer service is excellent and answered everyone of my questions with no hesitation! You guys are great keep up the great service, I will reference everyone to you guys definitely!!! 🌻

by Newbywho

I have not had to file a claim with them and that’s always good but the way they word your bill you always fill like your behind on payments they send you your bill or notification on your phone and say that due to non payment your policy is due to be canceled even if your payment is not due yet just a simple hey your payment is due would be nice no need to make you fill behind when your not

by UG King

Had an accident and called the General. The two ladies that I talked to were extremely kind. It wasn’t fake. They were just genuine kind people that made me feel better about the situation and that everything would be taken care of. I wanted to write a review after the phone calls to let everyone know. Top notch service.

by Baby Girl Bear

I went and was looking for insurance company's for first time in my life and I looked for weeks and came up with nothing... Then someone told to check the general and I tell you what it was the best and the lowest price.... I never have trouble with the website...I got my card in the mail quick so yes I love the general and I would tell everyone that needs insurance go to the general....

by KatK_00!

I had to drive for business purposes and use my personal vehicle. I wasn’t not able to upgrade my coverage due to this company not covering any business purposes.
I love TheGeneralAutoInsuranceApp , everyone I spoke to was excellent. The General just doesn’t provide the coverage I needed.
If you are looking for a good experience and great value for your dollar, this is a great company to use for personal coverage.

by Gdawgg

You know I tried every single insurance company out there and the general was the only insurance company that would insure me and give me a good price as well I mean yeah there was other companies that were willing to ensure me but the price was astronomical the general has given me not only a decent monthly bill but has insured me as well I would like to thank this company very much for what they have done

by Peeks33

Honestly each time I call them I get to talk to a person way quicker than any other company! If there is a long wait they put you in queue and call you back as soon as your turn pops up. I have made multiple changes to my policy and they have been nothing but helpful each time. I always recommend them to friends/ family when they are insurance shopping. Great company

by Jusanuthasucka

Thought Shaq’s Company #635(slight exaggeration) was suppose to save me money but I’m paying more then original coverage. They pulled me in with a decent quote online, payed it, the second payment due was $100 plus over. Had to pay because all the insurance company’s work together🤔🤫. By the way I’m almost 31 no tickets, never had a dui, one fender bender that payed out $900 almost 3 years ago(scammed). I pay $300/m. And my vehicle isn’t covered at alllllllllllllllllllllllllllllll! Is there any good business now a days😡

by Pierce.Taylor

Please think twice before doing any kind of business with this company!!! I hope I can save someone else from making the same mistake I did!!!!

My experience with the general was very disappointing. I paid my monthly premium over the phone with an agent two days before the cancellation date on my letter. The agent that assisted me with the payment assured me that my payment satisfied the cancellation notice. Not only did they still cancel my policy the very next day. They canceled my policy a day early.

by Sky Inman

I like the general it’s low payments which makes it easier for me. Although I’ve never been in a car accident so I don’t know how their coverage is. Im not liking the facts if your bill is due, say on the 5th of each month and u don’t pay it by the 5th you lose coverage completely. Sometimes I don’t get paid till the 6th or 7th usually they can extend my bill but I’ve had 2 different instances where the agent on the phone told me there is nothing they could do to extend my bill 1 or 2 days out. But 85% time I’ve gotten a friendly agent and they helped me out.

by John Johnnahson

Should show you all your perks to your insurance. I once needed pop a lock and another day I needed a tow and before I had Geico but I switch because I was on someone else insurance. But had to ask a favor from someone else because it was to hard to find out whether I had it and when o called it was asking for too much information and I couldn’t get to someone. So TheGeneralAutoInsuranceApp should be more convenient so I don’t have to call at all.

by SammMommaBear

I’ve been with the general for years and they couldn’t even give me a better rate on my car insurance, the price actually went up numerous times, it started off cheap and kept getting more expensive, I never been in an accident, completely clean driving record, you would think it would only get cheaper but no, then I went to cancel my policy right after paying the reinstatement fee by accident , I knew I wanted to cancel my policy due to the crazy rate I got, and they refused to give me my money back, most car insurance companies do not have cancelation rates but these rip off artist due after how many years of being with them you would think they would cut me a break, I told them I was canceling if I couldn’t get a better rate, the funniest part is that the payment wasn’t even due yet I paid it every like I do all my bills and they still won’t give it back, so messed up

by Idontwantonedang

I have had nothing but issues since starting this policy. I contacted the underwriter via email as I was told to do when I first contacted CSR, to cancel the policy for one car that I no longer had and never needed to insure because It was a trade in for my new car, so I can add the new car and never received a response I believe 2wks later now🧐. So I called to complete the change again over the phone which was done no problem this time and now 🤯both freaking policies have been canceled like what the heck man🤯 I bet they won’t even give me my money back for this either. Wow just WOW

by Beckyc1980

I prefer to pay on my own every month rather than have it automatically come out of my account. It takes me less than 30 seconds to log in, click pay, confirm payment and done. Probably can be done even quicker but I like to double check and quickly review everything. It doesn’t get any easier than this to pay.

by Ladycotto1221

I love how easy it is to pay my bill and for the money to be taken off TheGeneralAutoInsuranceApp! I know the General is a new company building themselves up. I just need them to discount customers for the more we use them for coverage!! I’ve been with other companies that the more cars you add the more discounts you get and the General hasn’t reached that level of discounts yet!!!

by The Heffernan's

My husband and I definitely do not have great driving records. He has DWIs and speeding tickets, I have accidents and a speeding ticket. Our old insurance company was charging us double and it was so unaffordable we weren’t able to barely buy groceries with our monthly payment.
The general was quick easy and amazingly affordable! Thank goodness it’s finally in Vermont! Thank you thank you!
The Heffernan’s

by Army Intergrity

Never been so disappointed with an insurance company I should have listened to the reviews from friends. I wish I could add a picture and paste it. Then show what the general offered to close it out. After have full coverage it was literally the biggest joke. They trying to use aftermarket parts on an original. Hell no no and to the naw. Good luck.

by Gator7509

The ease of use of TheGeneralAutoInsuranceApp . The claims agents, all the people I have dealt with have been excellent. I’m not sure why the General has a bad reputation. They have been nothing but helpful, honest, and professional with me. I would recommend to anyone who would need insurance or help. Great job to this company, which is rare to say now a days.