Go Car Insurance Reviews

by Anya Sch

They have no number for you to talk to a real person. You can't only have there insurance if you have an iPhone. They never pay out for your claims. I been waiting since May 27 to get a pay out for my hail demage. The adjuster are rude and incompetent. No one ever has the answer it's always another department. Save yourself the hastle and pay full price since these guys are not real insurance they don't take hold up there end of the contract. My fiancé and I cancelled our policies 3 month into it. It honestly has been the worst insurance I ever had. Nothing but issues and now I have demage on my car I can't fix since "supposedly" they sent my check twice and I verified the address with them multiple times. Also they love to delete negative comments about there horrible insurance if you post it on there Facebook and clearly can't take criticism. Please beware, this company doesn't deserve your business.

by L_Boogie415

I switched to Go for a slightly cheaper rate. The experience in signing up was effortless. However, I’ve recently had to submit a claim for Grand Theft Auto and have NOT heard from a single person at Go. My car was recovered a week later and I have been waiting for “an adjuster” to reach out and again NO ONE from GO has done their job of providing me with any type of service other than taking my monthly payment on time every month. It’s now been 3 1/2 weeks since I’ve submitted my claim. I’ve been calling for rental car help/reimbursement but guess what no answer and NOTHING has happened. Mean while my car sits in a tow yard and daily fees racking up. My lien holder is also behind me trying to help contact Go and of course no answer/results. At this point I am reporting Go to the Arizona Dept of Insurance for their neglect in providing me with NOTHING at this point…. STAY AWAY FROM THIS COMPANY!!! Yes it’s monthly premium is appealing but the stress, anxiety, and financial burden placed on the insured when making a claim is not worth it!!..

by Cheffjeff84

I give you guys one star for the idea and -4 for execution.

First page on App Store is advertising that you have insurance for us Californians but that couldn’t be farther from the truth. Not sure how a company based here doesn’t do business in there own state. A good way to get around this is change that picture out, or even better where’s your list of state u do business in and states you do not do business in? False advertisement anyone. . . It seems y’all have the customer service part down I see reply’s to many of the negative reviews here not sure if they are taking to consideration or not but nice to see someone is at least looking at that. Also, how can you run a business without having your product on lock first. I think you guys could mitigate a lot of this negative attention with being a little more transparent with your business products what you offer and where is that and who is it for? Just my thoughts on go insurance.

by Micah.E.Davis

Do not use this company if you want any kind of service. First of all you can’t call and talk to anyone, you can only communicate via text, which is not 24 hours. Even if you do manage to text them during their limited business hours they’re always experiencing a “high volume at this time” and don’t reply to you until they last hour of business. So when you respond back to them it’s outside their operating hours and they don’t have to deal with you until the next day. I guess their hope is that you figure out how to solve the problem on your own.

For example:
I just got an email from them a week ago, saying my card was declined, and if I didn’t fix the problem by midnight, I would loose coverage. Well I didn’t see the email until their limited hours of business were closed, and I couldn’t talk to anyone for help. Not to mention, it was some discover card on file, and I don’t even have discover card. A little shady. So I’m trying to figure out how to change my card number without any assistance, which I do; but then I need them to change it. Needless to say I could not, and lost my coverage, all because I didn’t see the email in the four hour window they gave me to respond and fix the issue.

I have had other issues as well, this is just one example.

by Mookytcat

First of all, GoCarInsurance wouldn’t let me scan in my license. So I went to enter the information in manually. It would not let me select a birthdate. It kept going back to July 4, 2005. So I stopped right there and I thought something was fishy. Then I read all the reviews about bad customer service. I am not going to use GoCarInsurance because the most important thing about car insurance is customer service. From all the reviews I read if you can’t get a hold of somebody when you have an accident or you have questions to ask and you can’t get anything accomplished, you’re wasting your time. That is time away from work time away from your family. It’s worth the extra hundreds of dollars I’ll be spending a year to be able to get a hold of a live person and get my problem taken care of right away. To others, that may not seem necessary. To me and many others that is the most important thing.

by Get-Nooned

Stay very far away from this insurance. You can’t get ahold of a representative, you can only text a “chat line” where no one is of help or assistance. Takes on average 3 hours for a response. I’ve been waiting over 48hours for a Tow truck. Mind you, I do PAY EXTRA for roadside assistance but they want to force me to pay for a tow truck just to be “reimbursed” without any information as too how this would happen. All due to technical difficulties that they can’t seem to resolve. I pay extra to NOT HAVE TO PAY OUT OF POCKET. Thankfully I haven’t been in a car accident and on the side of the road. Also half of the time their end on credit card monthly payments do not go through so then you end up with no insurance for multiple days and have to jump through 20 hoops to get it reinstated due to their own technical difficulties. AND EVEN THEN YOU STILL CANT GET AHOLD OF THEM. RUN. RUN FAR AWAY from this company. It’s more of a scam than anything and I will be reporting them to the BBB.

by Sundance7369

About a month after signing up for GoCarInsurance I am receiving about 30 to 40 sales calls a day about how to better my insurance about health insurance about my cars auto warranty. In the seven years of having this phone number I’ve never received calls like this until signing up for GoCarInsurance which had to do with my car. And now the sales people are calling about my car warranty knowing what year it is what kind of car it is. So yeah if you want to have your phone blown up every day from Recorded messages from sales people go ahead and download GoCarInsurance. My response to Damia. There is no way anybody else could’ve gotten a hold of my information as far as what I drive where I live or what my intentions were. This didn’t happen but a few days after I signed up and put my information into the application. This is just my warning to other people interested in GoCarInsurance. Just before warned if you want your phone blown up daily even on Sundays go ahead and put your information in GoCarInsurance.

by Dimtriu1998

I would love to give this insurance company even 0 stars, but one star is the lowest rank.
The reason why I’m giving them only one star is simple. When I delayed one payment for one day, 2 representatives called me the next day and asked me why the payment didn’t go through. Alright , I can understand that.
But when my car got in accident and needs a good repair, they just disappeared.
I’ll explain.
My car got in accident more than one month ago. Next day after accident, I submitted a claim. They assigned me an adjuster, but I couldn’t reach him out. I tried to call him, tried to email him - everything was pointless. In a couple of weeks, I finally figure it out. It turned out that that adjuster is no longer works for GO insurance company. Next 7 days I was trying to call them to get a new adjuster. Finally, I got his name- Collin Weber. The most useless person in the world. He doesn’t pick up the phone, doesn’t provide you any answers on your questions even via email. Everything what I hear from him is “sorry, we are working on your claim. I just texted our team to close your claim asap.” I got the same answers two times in a row, and he didn’t even answer for my third time asking.
So, if you want to be covered by this company, please run away from this company as far as possible. That’s going to be the worst insurance company for your car. Your car will never be covered, you just giving them money for nothing.

by Michael Worthington

After two years of being with Go, paying my bill on time every month without fail, and having no accident or ticket history, I received a lovely letter in the mail from Go. They informed me that my policy was being non-renewed since they had lost their oi-insurance coverage through TOPA. Because of this, Go no longer insures individuals in my state. So now I’m stuck in a place where I need to hunt for brand new insurance a day before my birthday. Not really what I had planned on doing for my 30th birthday, but Go really doesn’t care either way. It’s all about taking your money and doing very little in return. On more than one occasion, Go insurance has been next to impossible to get a hold of. They do not have a customer service number, and emailing support can sometimes take days if not weeks to get a response. Now imagine trying to process a claim with a company that doesn’t even have phone support. Chances are, you’re going to get ignored, and your claim will not be handled in a timely fashion. Steer clear of this company. Sure the price is right, but you really do get what you pay for. 2 years later, I’m stuck learning that the hard way.

by Ddavis@subaru

I was in an accident that left my car totaled. Its been 2 weeks and yet NO WORDS FROM ANYONE AT GO. Ive called, email, and texted multiple line to try and get a hold of a rep but NO ONE cares to answer even though we pay good money for these policies. It takes anywhere from 2-4 weeks for an ACTUAL LEGIT company to process, handle, and settle claims. However, these unprofessional people will have you waiting with NO CAR NO RENTAL NO REIMBURSEMENTS ANYTHING. Do mot waste your money on a company who does not value business and or customers. This entire company is a SCAM!! Save yourself the time, stress, and headache by going to a LEGITIMATE INSURANCE COMPANY!! I work in the auto industry selling cars and i assure you no company in the world is this disgusting and foul. Dont low ball yourself when it comes to quality of life and protection!! As a guy who NEVER writes reviews… i have to worn people about this fraudulent place so that no one ever has to deal with this
(I ADVISE ANYONE IN THE CALIFORNIA AREA WHO IS EXPERIENCING THE SAME ISSUES TO CONTACT CBS13 SACRAMENTO AND UTILIZE THE “Call Kurtis” PROGRAM TO REPORT AND ADDRESS THESE ISSUES GO INSURANCE HAS BEEN CAUSING COUNTLESS PEOPLE)

by Genalo22

I have been trying to renew my insurance for the last 2 weeks. I thought I did once because it gave me a confirmation and said I was good for the next 6 months. Apparently I have been driving uninsured for the last 2 weeks and had no clue until I went to pay it for the month. Now for the last 24 hours, I have been trying to renew my policy and I heavens heard back from someone in the past 16 hours. I have an open claim with them still at this point, that claim process was the hardest thing to do. I have talked to 6 different people and for some reason each time there is something that isn’t in the notes. It is hard to work your claim, hardly any guidance on what you need to do in the claim process. Also for a chat based company, I have a better response time with a Farmers agent giving me a quote from his work phone than I do with this “CHAT” based company. Until some serious changes are made this service is not worth a single dollar saved on your monthly insurance payment. I would personally rather pay $80 more somewhere else, who values their customers.

by M And S Cleaning

My father passed a away a couple months ago and have been dealing with a lot I had forgot to pay my insurance when I reached out to them they stated they couldn’t accept my payment only through Apple Pay so I said well I don’t have access to that on this phone so basically I found a way to pay them by that time the policy was over a month passed due so they would not let me reinstate and said I wasn’t any longer eligible for a policy with them. This is ridiculous I communicated with them explained Emmy situation but that didn’t seem to matter. Go insurance was great I love it and want it back. I feel like I was treated unfairly this program was created for people financial issues due to Covid. I could never afford u
Insurance before this and was always having to miss a payment on so either bill to keep up with car insurance please help

by FractalPhoenix

I am currently listed as a driver on my moms full coverage policy but when the billing date comes they charge my Apple Pay the full amount without my permission! I have never given GoCarInsurance or it’s operators permission to charge my account . With my mom being the primary policy holder it would make sense that they would charge her Apple Pay. They have never charged her account. They always go straight to mine. This month they took another unauthorized payment for the full amount of the policy and left my bank account negative. When I reached out to them for explanation there is silence. The fact that such apathy exists from a company towards its customers in the middle of a pandemic is DISGUSTING. Money is already hard enough to come by and they snatch it right out of someone’s account without permission! They are thieves!!!! Also not to mention when you have a claim they do not respond to you! My car window was smashed and things were stolen from my vehicle. I went to make a claim and they have not responded yet! I reached out via email, chatted through GoCarInsurance and even found a phone number that I tried to call. No one has contacted me back

by Moneymancarey

I was told to pick a bodyshop of my choice which I did dropped my vehicle on a Monday morning, go insurance uses ICA as a third party for handling the adjustment for your car. I dropped my car off at the bodyshop on 8th of November it is currently the 29th and it was just a 900 dollar repair that took the 2 day to get done but the rest of the time the gentle at the bodyshop and my self have been emailing calling and we kept getting the run around finally after my car was there for a week and a half we got someone at ICA to help us, now my car has been ready for a week and a half and the bodyshop is needing proof of payment before releasing the car normally he said it wouldn’t be a problem releasing the car before the check got there but considering how long it has taken them to respond that’s what we will need and go has not emailed me or the bodyshop the information that we need so I can pay my deductible and get my car. I am extremely feed up I do not recommend that you go with this insurance company ya they might be cheap but you get what you pay for horrible response time get back with there paying customers.

by Dollabill35

When I first discovered Go Insurance the pandemic had the entire world in a toilet paper shortage and the lockdowns were in full swing. Luckily, being a stubborn can’t tell me nothing kinda person, I redownloaded and became active on every essential worker platform i had before COVID and even started a few others. Even though i was busy i still wanted to save money so the 1/2 off for verified essential workers was a great strategy for them and i switched immediately. The cost didnt fluctuate as much as other insurance companies id had so that was great. So why 1 star? I’ve reached out 7 times. SEVEN TIMES. 3 months ago i backed into an ILLEGALLY parked truck which left a scratch on his chrome bumper but he demanded we go through insurance. whatever, right? So it’s been 3 months since the incident, I’ve called, emailed, and text and it’s radio silence from the entire Go Company. If they pay this claim without contacting me I’ll definitely be taking the entirety of the parent company as well as all subsidiaries to court. Or id probably get 10 calls if i let my bill roll to next cycle. hmmm….great idea. Anywho, as soon as this is settled i’m running far far far away from this crap company.

by Iknow87

I am editing my rating and review on Go insurance. After almost 6 months of battling with Go insurance to get my claims processed. I finally got tremendous help from a lady by the name Casey Boldt. She reached out to me and was very helpful right away and get my claim processed. I was at the point where I had filed a complaint with TDI and looking into filing a lawsuit but her help came at the right time for Go insurance. I hope y’all hired great people like her that take care of their customers and show empathy. I am very grateful for her service and can’t thank her enough. Thank you Casey and hopefully Go insurance is moving the right direction for their customers. I did a 4 star for Go insurance from a 1 star but personally I give Casey Boldt a 5 star!

by Yesyesenia

After waiting what seemed like a long time to get my claim and everything settled . Casey Boldt with go insurance finally reached out to help us get everything settled . Very nice lady even the collision center spoke well about her and her knowledge and how fast she reached out to them to get things put together. She was very professional when we spoke . Very quick to answer calls or text from us . What first started like a nightmare finally ended with Casey Boldt picking up the mess the other third party could obviously not do! Thank you go for having a very nice and professional person working for you!

by ITaha

First of all, I heard about it over the Radio and I was like: let me give it a shot, and Downloaded GoCarInsurance and I did put my info with my 2 cars and gave me crazy good price that was in a second unbelievable, I used to pay $331 per month for my 2 cars with two drivers and the price it gave was total of $105 per month with the same exact deal, I contacted the customer support SMS and they replied within an hour with confirmation that Yes, my info and my deal was right. And I switched right away. Sooooo 3 months later I was involved in a minor accident and that was my first accident “I promise” and the Police came and did everything and claim was created and Go claim service called me and told me don’t worry about it we got you with no increase in my policy!
I love it, great, easy, convenient and all in GoCarInsurance .
Thanks Go, this is the future of the Insurance companies and no need for these other companies who takes advantage of the customers.

by Erin51m

Great experience with customer service from Go. Anytime I have a question, Andrew is very responsive and takes care of my concerns. From the beginning I have really liked the Go app. It was so nice to be able to plug in different options and see how it would affect my rate. Made it easy to find the plan that was the right fit for me. I have had some snags with a few things in GoCarInsurance , but they continue to fix and update. And Andrew has been able to help me out from his end when I couldn’t get what I needed from GoCarInsurance . The only negative I find in GoCarInsurance now is the map. I have plenty of map apps. When I open my insurance app, I want insurance information. But definitely recommend GO!

by Yurangelbaby

I have had this Insurance for almost a year now and I was shocked when I saw the outcome of the quote I got from Go because it was just as they said! My quote was half of the current company I was using and that was a low income program! No one believes me when I tell them how much I’m paying! My full coverage payment is lower than I paid before for state minimum and all those other ads that pop up on the internet saying if your not paying $19 or $29 per month you are probably paying too much and every time they quoted me it was always higher than I pay right now! The quotes don’t even compare! I am so thankful for the day I found Go Insurance! I will remain a loyal customer for life! Thank you Go!

by Hollyjester

I signed up for Go Insurance a long time ago and things were great. My quote was good and their customer support was helpful. I liked that they used the iOS features like business chat to make insurance better for customers. Then some update was launched that changed the logo completely. I open GoCarInsurance , and I’m greeted by some “driver’s club.” I can’t find any place in GoCarInsurance to open my insurance policy. All I see is some map.

Why would Go Insurance think this is a good pivot? No one wants this. We just wanted a simple, up-to-date insurance company with good quotes. I currently don’t have any way of figuring out if I am insured, because GoCarInsurance is the only means of interacting with the company, and it only shows me this dumb map. Terrible update.

by Elflash137

hello dev! was wondering how i van get insurance simple and easy but the comments are out main source to see the feedbacks of your app and insurance but you do take months to reply with the correct answers. i want to join its my first vehicle also just got my license and its 10 miles above the 200,000 please tell me well not convince me but tell me what you van show off to have me join and say screw this other people who comment true experiences with your insurance app. Its saturday im at workand its 1146 ampacific time in los angeles california. im from compton too so yall can see how real i am and not GoCarInsurance wich your costumers use. you replied to a review(a question a costumer/reviewer left you.

by Sampamjuaneypooh

Customer service is horrible it takes days just to get a reply about simple questions, so it makes you wonder how long it would take to talk to someone if your in an accident I would only suggest this insurance company for short term. Not reliable in any kind of way other than you being insured to drive because it’s required by law they are cheaper than most but like I said short term make sure you save as much money as possible with this company try not to get in a accident and switch as soon as you possibly can. I would give their customer service a 0.5-5 just for how long it takes to get a response from anyone from GO insurance

by JujuMills

This new update is the worst. Somehow my premium has changed from $189 up to $236. Absolutely nothing has changed with my coverage. They told me earlier this morning there would another update to correct the issues. Installed that update and the same problems exist. What exactly was fixed? You can no longer adjust your coverages. They added these stupid maps that have now taken over GoCarInsurance . Billing tab is gone. Payment history tab is gone. Pay early tab is gone. You can no longer customize your coverage. I will have to contact my bank Monday and let them know not process any payments from Go until they correct these issues. This is freaking ridiculous.

by Lilbitkb

After a severe storm I found my car floors soaked and was then having electrical issues. Despite verifying the dates I provided corresponded with weather reports, being told by a mechanic he instantly suspected flooding/water damage, providing photo and video evidence, their “professional” diagnosis was that my engine had NO oil (which if that were the case the engine would have seized) so that wasn’t their issue. Had NOTHING to do with the water damage claim, but Bc they took over a month to look at it said it was dry and no evidence (aside from the obvious photos/videos/and mechanics statement) even including the clearly now crunchy carpet and even mold starting to grow. every person I spoke with was extremely rude, on the rare occurrence of actually getting ahold of them (they never called me back on their own). These people should be shut down.

by HarveyDank

The idea of this is great. Truly. I was very pleased going through the process, but when I ran into an issue, I couldn’t get ahold of them via their business chat. Why do I have to wait THREE days to hear back? Well, it’s actually the third day and I still haven’t heard back. What’s the point of chat if it isn’t going to be convenient for the customer?

This is what the big insurance companies have over Go: reliable customer service.

I’m trying to sign up for your service. I’m trying to give you money...but there isn’t anyone on the other end to take it.

by O.s.h.u.n

I’ve had this insurance for a year now and I must say that my experience has been awesome! From start to finish the representatives were very helpful in my getting my claim done. With this being my first accident I was very scared and nervous and had no idea what to do. They assured me that everything will be taken of professionally and in a timely manner. I recommend them not only because of the cheap rates but also the service. I was able to get everything done through GoCarInsurance .

by Chelseamont96

I love the idea of insurances like “Go”. Not only are they fairly priced but easy to use! I always say that I am the “problem child” when it comes to vehicles. So when I have an issue that needs to be resolved quickly I can always count on their customer service. Super easy to use and maneuver! They have the best experts. Texts sent straight to my phone or email wherever I am, I know “Go” customer service has my back. Thank y’all so much!

by One Pisses Off Customer

GoCarInsurance is not working its no good and I can’t get a hold of a human customer service rep. I am going thru a situation where I need to speak to someone and I have emailed them several times and no response yet I’ve been trying to contact any go customer service rep and nothing. I am very unhappy with this company and it’s service. I can’t get a hold of them but they can get a hold of my money...

by DRL2014

Best insurance agent ever, he is the best insurance agent in the whole world. Andrew took the time to teach us step by step how to setup the insurance app in our phone, how to use it, how to get a quote and add our vehicles. He sent us our I’d cards and declarations form and he sent the forms to the biggest pain in the A^^ DMV. He is a super hero. And the price was lower than all the other insurance companies. Andrew is the best and that makes Go insurance the best!!!

by Keith Oee

With all the expensive competitive rates out there I was able to save $200 with Go. I’ve been with them for a few months now and they have been so amazing and so convenient. I think it’s great that everything is paperless and easy to navigate through GoCarInsurance . They really go above and beyond and really care about the customers experience and feedback.