American Family Insurance App Reviews

by J.melys

Usually apps make it easy for paying bills. But AmericanFamilyInsuranceApp has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. AmericanFamilyInsuranceApp didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says AmericanFamilyInsuranceApp is trash.

by Ali7097

I wish I could give AmericanFamilyInsuranceApp a better review but it is so glitchy! The idea is great and when it works it gives you a wealth of info at your fingertips. HOWEVER, it seldom works!! It freezes on start up 9 out of 10 times. Repeatedly have to open and close it. Sometimes it’ll face activate, other times it won’t. Once it opens it usually freezes on the opening page summary…so frustrating! I have an Apple 13 max and prior to this I had an Apple Xs… AmericanFamilyInsuranceApp has performed the same on both phones.

by Cable Ray

There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.

by Shawpaws

The application is easy to use. However, it updates all the time. All the time!! It sounds snide to complain about this but can there REALLY BE THAT MANY BUGS TO WORK OUT? I e been using AmericanFamilyInsuranceApp for 2 years now. Surely there can’t be that much updating? How many updates have to be done? Every month when I go to pay I have to update the application before I can make a payment. I live in a rural area and do t always have service to do it right then. Then I forget to make a payment........ so annoying. If AmericanFamilyInsuranceApp had worked when I got in it the first time........

by SayaMenuki

UPDATE: Deleted restored logged in received pop up american family would like to send you notifications which i selected yes. continue. nothing. remains on the same screen. down to 3Stars. at 3 simply because it used to work.

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for some reason i still can’t get past the two intro screens when i try to use AmericanFamilyInsuranceApp . very irritating. after selecting continue on the first screen it mentions something about getting notifications but when i select continue, nothing happens. it just sits there waiting waiting. i know this isn’t the most technical detailed comment, but i’m sure amfam knows what i mean. so after a few weeks, i’m just deleting and reinstalling AmericanFamilyInsuranceApp . just thought i’d give you an fyi

by Gummy Candy Sj

App works well. They get 3 stars because it asked how much I enjoy it. I am paying insurance and checking insurance cards. By definition not fun. But I didn’t have to mail it or do a pay by phone so it gets points for that. I would however give it another star if they would add the ability to pay life insurance policy with AmericanFamilyInsuranceApp .

All seriousness it works well. I travel a lot and this is a convenient way to stay informed of my bills, insurance docs. and pay my premium.

by OLee 2

AmericanFamilyInsuranceApp itself is not too bad, however, a lot of people use iPads in dealing with their financial planning, etc. An iPad works best when set up in landscape on a stand.

AmericanFamilyInsuranceApp will not work in landscape mode at all and doesn’t even fill the screen in portrait mode. When working at a desk, would you like it if you had to pick up your computer and turn the screen sideways every time you needed to look at your AmFam account information? In this age of technology, the current AmFam is unacceptable!

by Wellramos

When you select to pay multiple accounts, after choosing the amount on the second account, the amount chosen for the first disappears which causes confusion about whether both accounts will be paid or just the second one. However, when you submit the payment, both accounts are paid. So it does work as intended.

by Mav6899

Brian Bender is a class act and represents his business and Clients top notch every time.
American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.

by Sunny Scenes

My agent - Curtis Gilbert- went over and above to get me the right coverage that I needed for my home and auto. He was so knowledgeable about the American Family Insurance coverage and set my homeowners and auto insurance up within a short amount of time. He made it so simple I called him my Insurance Agent SuperStar!! It was easy to shop and set up everything I could ask for In insurance.

by Jenna Hurley

Every time I pay with AmericanFamilyInsuranceApp or online it gets messed up some how. I like be that I have access to my account at my fingertips but I do not like payment. I like when you can just take a picture of my card not when you have to put my checking number in

by LitlOne

I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of AmericanFamilyInsuranceApp ) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service.
Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource.
Thanks AmFam

by Hmoham

Loving AmericanFamilyInsuranceApp, looks like the look and feel has changed and some new features has been added. Easy to setup autopay, POI cards, add/replace vehicle, quote, know your drive, pay bill, claims and many more features, lot of improvements. I can manage my policies by myself without agents help.

by Lady TSurrell

I love my insurance! I’ve had zero issues filing a claim, replacing my windshield which you can do all on AmericanFamilyInsuranceApp , great customer service for follow up with a claim adding a car and great rates even with a new driver (ie..senior boy). They are the best rates going I’ve seen and I’ve checked around! I recommend American Family Insurance!

by Erdevine

Thanks so much Jasmine for all your help! I now understand that paperless means I need to go on the American family app to print out my cards! Thank you for doing such a great job and helping me understand how everything works! Your customer service skills are outstanding and American family is lucky to have you on their team! Keep up the great work!!!

by Sad Sad Sad Customer

I previously posted a one star review on AmericanFamilyInsuranceApp because it was draining my new iPhone battery. I then deleted AmericanFamilyInsuranceApp , complained to my Agent, & reloaded AmericanFamilyInsuranceApp weeks later to try it again.
GREAT NEWS! Developers must have made a bug fix because AmericanFamilyInsuranceApp is working great now! My iPhone battery isn’t draining anymore. Thank you developers for fixing this issue. 👍👍👍

by KelFar*

I have complete trust with my home, auto and life insurance needs with agent, Denise Wuennenberg. Denise and her office professionals are knowledgeable, courteous, and always friendly. Most importantly Denise and her staff are available when I have a question or need. I feel the agency has my best interest in mind and looks at all options to provide the best coverage at competitive rates.

by BW3 For My Bday

We moved our auto coverage to W Matt Watson Agency about 4 years ago. The professionalism and caring nature of Matt and his staff led us to move all of our policies to American Family. Matt keeps in contact and lets us know when coverages may change or opportunity arises. Such as suggesting an umbrella policy to cover our family as we work in healthcare and law enforcement on an environment riddled with litigious risk. Fortunately we have not had to file a claim. We have been more than happy with all of our interactions.

by Kimmyandpappa

I love the new mobile device App. It makes fast & easy to pay a bill, print a Proof of Insurance card, check coverage with ease! The new design also makes it quick & easy to access the details of a policy or claim as well! No need to pull out the laptop or having to use the "full site" option & trying to scroll around the page to find what you were looking for! Overall I'm very pleased with this new mobile device site! Thank you AmFam!

by Carolyn @

I have enjoyed AmericanFamilyInsuranceApp, but when I looked at the home coverage, it still shows the $250,000 coverage that was supposed to be changed to $150,000 that is the appraised value. This needs to be changed because I don’t want to pay higher premiums when the value of our home is not that much. I would very much appreciate hearing why this adjustment has not been made.

by GoCida

Your phone app is not user friendly. I needed to update the expiration info for my card and had to do it on my laptop or iPad. Also, I’ve been trying to add my business insurance policy to my app for payment & AmericanFamilyInsuranceApp won’t let me do that either. What’s the purpose of having a MOBILE app if you can’t do anything??? 2 stars & I was generous